Prerequisites for connecting Amazon Q Business to ServiceNow Online

Before you begin, make sure that you have completed the following prerequisites.

In ServiceNow, make sure you have:

• Created a Personal or Enterprise Developer Instance and have a ServiceNow instance with an administrative role.

• Copied the host of your ServiceNow instance URL. The format for the host URL you enter is your-domain.service-now.com. You need your ServiceNow instance URL to connect to Amazon Q.

• Configured basic authentication credentials containing a username and password to allow Amazon Q to connect to your ServiceNow instance.

• Optional: Configured an OAuth 2.0 credential token that can identify Amazon Q using a username, password, and a generated client ID, and a client secret. For more information, see ServiceNow documentation on OAuth 2.0 authentication on the ServiceNow website.

In your AWS account, make sure you have:

• Created an IAM role for your data source and, if using the Amazon Q API, noted the ARN of the IAM role.

• Stored your ServiceNow Online authentication credentials in an AWS Secrets Manager secret and, if using the Amazon Q API, noted the ARN of the secret.

  Note

  If you’re a console user, you can create the IAM role and Secrets Manager secret as part of configuring your Amazon Q application on the console.

For a list of things to consider while configuring your data source, see Data source connector configuration best practices.