Prerequisites for connecting Amazon Q Business to ServiceNow Online
Before you begin, make sure that you have completed the following prerequisites.
In ServiceNow, make sure you have:
-
Created a Personal or Enterprise Developer Instance and have a ServiceNow instance with an administrative role.
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Copied the host of your ServiceNow instance URL. The format for the host URL you enter is
your-domain.service-now.com
. You need your ServiceNow instance URL to connect to Amazon Q. -
Configured basic authentication credentials containing a username and password to allow Amazon Q to connect to your ServiceNow instance.
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Optional: Configured an OAuth 2.0 credential token that can identify Amazon Q using a username, password, and a generated client ID, and a client secret. For more information, see ServiceNow documentation on OAuth 2.0 authentication
on the ServiceNow website.
In your AWS account, make sure you have:
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Created a Amazon Q Business application.
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Created an IAM role for your data source and, if using the Amazon Q API, noted the ARN of the IAM role.
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Stored your ServiceNow Online authentication credentials in an AWS Secrets Manager secret and, if using the Amazon Q API, noted the ARN of the secret.
Note
If you’re a console user, you can create the IAM role and Secrets Manager secret as part of configuring your Amazon Q application on the console.
For a list of things to consider while configuring your data source, see Data source connector configuration best practices.
Note
For more information on connecting ServiceNow Online to Amazon Q Business,
see Derive generative AI-powered insights from ServiceNow with Amazon Q
Business