Troubleshooting your Amazon Q Business SharePoint Server 2016 connector
The following table provides information about error codes you may see for the Microsoft SharePoint connector and suggested troubleshooting actions.
| Error code | Error message | Suggested resolution |
|---|---|---|
| SPE-5001 | Authentication failed. Configuration might contain wrong credentials. | Provide valid credentials like username, password or client Id, client secret and tenant Id. |
| SPE-5002 | There was a problem while connecting to Host Url and/or Domain. hostUrl and/or domain values might be incorrect. | Provide valid Host URL or Domain. |
| SPE-5003 | Provided URL is incorrect | Provide correct URL. |
| SPE-5004 | Inet Address validation Failed. | Provide valid Inet Address |
| SPE-5005 | Failed : HTTP protocol violation has occurred. | Try running the connector again. |
| SPE-5100 | There was a problem while retrieving repositoryId. Repository ID might be empty or null. | Ensure that repository Id must not be null or empty. |
| SPE-5101 | There was a problem while retrieving dataSourceIamRoleArn. Data Source IAM Role ARN might be empty or null. | Ensure that dataSourceIamRoleArn must not be null or empty. |
| SPE-5102 | There was a problem while retrieving repository configurations. Repository configurations might be empty or incorrect. | Provide valid repository configurations. |
| SPE-5115 | There was a problem while retrieving field mapping values for event entity. Field mapping values might be empty or incorrect. | Field mapping values for event entity should be correct or non-empty. |
| SPE-5116 | There was a problem while retrieving field mapping values for file entity. Field mapping values might be empty or incorrect. | Field mapping values for file entity should be correct or non-empty. |
| SPE-5117 | There was a problem while retrieving field mapping values for page entity. Field mapping values might be empty or incorrect. | Field mapping values for page entity should be correct or non-empty. |
| SPE-5118 | There was a problem while retrieving field mapping values for link entity. Field mapping values might be empty or incorrect. | Field mapping values for link entity should be correct or non-empty. |
| SPE-5119 | There was a problem while retrieving field mapping values for comment entity. Field mapping values might be empty or incorrect. | Field mapping values for comment entity should be correct or non-empty. |
| SPE-5120 | There was a problem while retrieving field mapping values for attachment entity. Field mapping values might be empty or incorrect. | Field mapping values for attachment entity should be correct or non-empty. |
| SPE-5121 | There was a problem while retrieving values for crawl entities. Values might be empty or incorrect. It should be either true or false. | There might be some incorrect value given in any one of the crawling entities like – null, TRUE or any dummy string. Ensure the value must be non-empty and either true or false. |
| SPE-5122 | There was a problem while retrieving domain. Domain might be empty or null. | Provide Client Id. |
| SPE-5123 | There was a problem while retrieving version. Version might be empty or null. | Provide valid version and it should not be null. |
| SPE-5124 | There was a problem while retrieving authType. Auth-Type might be empty or null. | Ensure AUTH Type in configuration must be not null. |
| SPE-5125 | There was a problem while retrieving clientId. Client ID might be empty or null. | Provide Client Id. |
| SPE-5126 | There was a problem while retrieving clientSecret. Client Secret might be empty or null. | Provide Client Secret. |
| SPE-5127 | There was a problem while retrieving tenantId. Tenant ID might be empty or null. | Provide Tenant Id. |
| SPE-5128 | There was a problem while retrieving siteUrls. Site URLs might be empty or null. | Provide at least one Site Url. |
| SPE-5129 | There was a problem while retrieving password. Password might be empty or null. | Provide password. |
| SPE-5130 | There was a problem while retrieving username.Username might be empty or null. | Provide username. |
| SPE-5131 | There was a problem while retrieving username. Email was invalid. | Provide valid email address. |
| SPE-5132 | There was a problem while retrieving url. This URL was invalid. | Provide a valid URL. |
| SPE-5133 | There was a problem while retrieving s3CertificateName. S3 Certificate Name might be empty or null. | Ensure s3CertificateName is not null or non-empty. |
| SPE-5134 | There was a problem while retrieving s3BucketName. S3 Bucket Name might be empty or null | Ensure s3BucketName is not null or non-empty. |
| SPE-5135 | The provided version was not a valid Sharepoint Connector version. Version should be one of [Online, Server]. | Version should be one of [Online, Server]. |
| SPE-5136 | The provided authType was not a valid Sharepoint Connector authentication method. | Provide valid authType. The value of authType should be one of [Basic, OAuth2Certificate, OAuth2]. |
| SPE-5138 | There was a problem while retrieving onPremVersion. On prem Version might be empty or null | Ensure onPremVersion is not be null or non-empty. |
| SPE-5139 | The provided onPremVersion was not valid Sharepoint on-prem version. On prem version should be one of [2013, 2016, 2019, SubscriptionEdition]. | Provide a valid onPremVersion. On prem version should be one of [2013, 2016, 2019, SubscriptionEdition]. |
| SPE-5140 | There was a problem while retrieving ldapUrl. LDAP Url might be empty or null. | Ensure ldapUrl is not null or empty. |
| SPE-5141 | There was a problem while retrieving baseDn. Base DN might be empty or null. | Ensure baseDn is not be null or empty. |
| SPE-5142 | There was a problem while retrieving privateKey. Private Key might be empty or null. | Please ensure privateKey is not be null or empty. |
| SPE-5144 | There was a problem while retrieving aclConfiguration. ACL Configuration might be empty, null or invalid | Provide valid aclConfiguration. aclConfiguration should be one of [ ACLWithLDAPEmailFmt, ACLWithManualEmailFmt, ACLWithUsernameFmt ]. |
| SPE-5145 | There was a problem while retrieving emailDomain. Email Domain might be empty or null. | Ensure emailDomain is not null or empty. |
| SPE-5146 | There was a problem while retrieving ldapUsername. LDAP Username might be empty or null. | Ensure ldapUser is not null or empty. |
| SPE-5147 | There was a problem while retrieving ldapPassword. LDAP Password might be empty or null. | Ensure ldapPassword is not null or empty. |
| SPE-5140 | SPE org ID is too large. | Org id should not be greater than 100 characters. |
| SPE-5141 | Page name inclusion or exclusion patterns are incorrect. | Page name inclusion patterns/Exclusion must be a list of strings. |
| SPE-5142 | Asset name inclusion or exclusion patterns are incorrect. | Asset name inclusion patterns/Exclusion must be a list of strings. |
| SPE-5143 | Asset type inclusion or exclusion patterns are incorrect. | Asset type inclusion patterns/Exclusion must be a list of strings. |
| SPE-5144 | Invalid page root path. Please provide valid page root path. | Page path should start with /content. |
| SPE-5145 | Invalid asset root path. Please provide valid asset root path. | Asset path should start with /content/dam. |
| SPE-5146 | SPE page root paths list size is too large. | Page root paths list size should not be greater than 1000. |
| SPE-5147 | SPE asset root paths list size is too large. | Asset root paths list size should not be greater than 1000. |
| SPE-5200 | There was a problem while connecting to url: | Ensure the siteUrl exists. |
