Troubleshooting your Amazon Q Business Amazon WorkDocs connector

The following table provides information about error codes you may see for the Amazon WorkDocs connector and suggested troubleshooting actions.

Error code	Error message	Suggested resolution
5001	Add valid organizationId.	organizationId should not be null or empty.
5002	Add valid domainName.	domainName should not be null or empty.
5003	Add valid siteName.	SiteName should not be null or empty.
5004	There was an error parsing the field value.	Size has exceeded the maximum allowable limit.
5005	Error in de-serializing change log token.	Wait for a few minutes and try again.
5006	Error in serializing change log token.	Wait for a few minutes and try again.
5007	Amazon WorkDocs Service is not available.	Wait for a few minutes and try again.
5008	Amazon Q is unable to reach Amazon WorkDocs Server at this moment.	Wait for a few minutes and try again.
5009	Amazon Q is unable to assume index IAM role.	Ensure that service principal qbusiness.amazonaws.com is added to IAM role trust policy.
5010	Operation is not permitted.	Wait for a few minutes and try again.
5100	There was a problem while retrieving the values for the field.	The values may be empty or incorrect. It should be either true or false.
5099	An exception has occurred while calling Amazon WorkDocs API.	Add permissions to call API in your data source IAM role.
5098	Amazon Q is unable to find id.	Wait for a few minutes and try again.