Connecting Amazon Q Business to Zendesk using APIs

You use the CreateDataSource action to connect a data source to your Amazon Q application.

Then, you use the configuration parameter to provide a JSON schema with all other configuration information specific to your data source connector.

For an example of the API request, see CreateDataSource in the Amazon Q API Reference.

JSON schema

The following is the Zendesk JSON schema:


{
  "$schema": "http://json-schema.org/draft-04/schema#",
  "type": "object",
  "properties": {
    "connectionConfiguration": {
      "type": "object",
      "properties": {
        "repositoryEndpointMetadata": {
          "type": "object",
          "properties": {
            "hostUrl": {
              "type": "string",
              "pattern": "https:.*"
            }
          },
          "required": [
            "hostUrl"
          ]
        }
      },
      "required": [
        "repositoryEndpointMetadata"
      ]
    },
    "repositoryConfigurations": {
      "type": "object",
      "properties": {
        "ticket": {
          "type": "object",
          "properties": {
            "fieldMappings": {
              "type": "array",
              "items": {
                "anyOf": [
                  {
                    "type": "object",
                    "properties": {
                      "indexFieldName": {
                        "type": "string"
                      },
                      "indexFieldType": {
                        "type": "string",
                        "enum": ["STRING", "STRING_LIST", "LONG", "DATE"]
                      },
                      "dataSourceFieldName": {
                        "type": "string"
                      },
                      "dateFieldFormat": {
                        "type": "string",
                        "pattern": "dd-MM-yyyy HH:mm:ss"
                      }
                    },
                    "required": [
                      "indexFieldName",
                      "indexFieldType",
                      "dataSourceFieldName"

                    ]
                  }
                ]
              }
            }
          },
          "required": [
            "fieldMappings"
          ]
        },
        "ticketComment": {
          "type": "object",
          "properties": {
            "fieldMappings": {
              "type": "array",
              "items": {
                "anyOf": [
                  {
                    "type": "object",
                    "properties": {
                      "indexFieldName": {
                        "type": "string"
                      },
                      "indexFieldType": {
                        "type": "string",
                        "enum": ["STRING", "STRING_LIST", "LONG", "DATE"]
                      },
                      "dataSourceFieldName": {
                        "type": "string"
                      },
                      "dateFieldFormat": {
                        "type": "string",
                        "pattern": "dd-MM-yyyy HH:mm:ss"
                      }
                    },
                    "required": [
                      "indexFieldName",
                      "indexFieldType",
                      "dataSourceFieldName"

                    ]
                  }
                ]
              }
            }
          },
          "required": [
            "fieldMappings"
          ]
        },
        "ticketCommentAttachment": {
          "type": "object",
          "properties": {
            "fieldMappings": {
              "type": "array",
              "items": {
                "anyOf": [
                  {
                    "type": "object",
                    "properties": {
                      "indexFieldName": {
                        "type": "string"
                      },
                      "indexFieldType": {
                        "type": "string",
                        "enum": ["STRING", "STRING_LIST", "LONG", "DATE"]
                      },
                      "dataSourceFieldName": {
                        "type": "string"
                      },
                      "dateFieldFormat": {
                        "type": "string",
                        "pattern": "dd-MM-yyyy HH:mm:ss"
                      }
                    },
                    "required": [
                      "indexFieldName",
                      "indexFieldType",
                      "dataSourceFieldName"
                    ]
                  }
                ]
              }
            }
          },
          "required": [
            "fieldMappings"
          ]
        },
        "article": {
          "type": "object",
          "properties": {
            "fieldMappings": {
              "type": "array",
              "items": {
                "anyOf": [
                  {
                    "type": "object",
                    "properties": {
                      "indexFieldName": {
                        "type": "string"
                      },
                      "indexFieldType": {
                        "type": "string",
                        "enum": ["STRING", "STRING_LIST", "LONG", "DATE"]
                      },
                      "dataSourceFieldName": {
                        "type": "string"
                      },
                      "dateFieldFormat": {
                        "type": "string",
                        "pattern": "dd-MM-yyyy HH:mm:ss"
                      }
                    },
                    "required": [
                      "indexFieldName",
                      "indexFieldType",
                      "dataSourceFieldName"
                    ]
                  }
                ]
              }
            }
          },
          "required": [
            "fieldMappings"
          ]
        },
        "communityPostComment": {
          "type": "object",
          "properties": {
            "fieldMappings": {
              "type": "array",
              "items": {
                "anyOf": [
                  {
                    "type": "object",
                    "properties": {
                      "indexFieldName": {
                        "type": "string"
                      },
                      "indexFieldType": {
                        "type": "string",
                        "enum": ["STRING", "STRING_LIST", "LONG", "DATE"]
                      },
                      "dataSourceFieldName": {
                        "type": "string"
                      },
                      "dateFieldFormat": {
                        "type": "string",
                        "pattern": "dd-MM-yyyy HH:mm:ss"
                      }
                    },
                    "required": [
                      "indexFieldName",
                      "indexFieldType",
                      "dataSourceFieldName"
                    ]
                  }
                ]
              }
            }
          },
          "required": [
            "fieldMappings"
          ]
        },
        "articleComment": {
          "type": "object",
          "properties": {
            "fieldMappings": {
              "type": "array",
              "items": {
                "anyOf": [
                  {
                    "type": "object",
                    "properties": {
                      "indexFieldName": {
                        "type": "string"
                      },
                      "indexFieldType": {
                        "type": "string",
                        "enum": ["STRING", "STRING_LIST", "LONG", "DATE"]
                      },
                      "dataSourceFieldName": {
                        "type": "string"
                      },
                      "dateFieldFormat": {
                        "type": "string",
                        "pattern": "dd-MM-yyyy HH:mm:ss"
                      }
                    },
                    "required": [
                      "indexFieldName",
                      "indexFieldType",
                      "dataSourceFieldName"
                    ]
                  }
                ]
              }
            }
          },
          "required": [
            "fieldMappings"
          ]
        },
        "articleAttachment": {
          "type": "object",
          "properties": {
            "fieldMappings": {
              "type": "array",
              "items": {
                "anyOf": [
                  {
                    "type": "object",
                    "properties": {
                      "indexFieldName": {
                        "type": "string"
                      },
                      "indexFieldType": {
                        "type": "string",
                        "enum": ["STRING", "STRING_LIST", "LONG", "DATE"]
                      },
                      "dataSourceFieldName": {
                        "type": "string"
                      },
                      "dateFieldFormat": {
                        "type": "string",
                        "pattern": "dd-MM-yyyy HH:mm:ss"
                      }
                    },
                    "required": [
                      "indexFieldName",
                      "indexFieldType",
                      "dataSourceFieldName"
                    ]
                  }
                ]
              }
            }
          },
          "required": [
            "fieldMappings"
          ]
        },
        "communityTopic": {
          "type": "object",
          "properties": {
            "fieldMappings": {
              "type": "array",
              "items": {
                "anyOf": [
                  {
                    "type": "object",
                    "properties": {
                      "indexFieldName": {
                        "type": "string"
                      },
                      "indexFieldType": {
                        "type": "string",
                        "enum": ["STRING", "STRING_LIST", "LONG", "DATE"]
                      },
                      "dataSourceFieldName": {
                        "type": "string"
                      },
                      "dateFieldFormat": {
                        "type": "string",
                        "pattern": "dd-MM-yyyy HH:mm:ss"
                      }
                    },
                    "required": [
                      "indexFieldName",
                      "indexFieldType",
                      "dataSourceFieldName"
                    ]
                  }
                ]
              }
            }
          },
          "required": [
            "fieldMappings"
          ]
        }
      }
    },
    "secretArn": {
      "type": "string",
      "minLength": 20,
      "maxLength": 2048
    },
    "additionalProperties": {
      "type": "object",
      "properties": {
        "isCrawlAcl": {
          "type": "boolean"
        },
        "maxFileSizeInMegaBytes": {
          "type": "string"
        },
        "fieldForUserId": {
          "type": "string"
        },
        "organizationNameFilter": {
          "type": "array"
        },
        "sinceDate": {
          "type": "string",
          "pattern": "^[0-9]{4}-[0-9]{2}-[0-9]{2} [0-9]{2}:[0-9]{2}:[0-9]{2}$"
        },
        "inclusionPatterns": {
          "type": "array"
        },
        "exclusionPatterns": {
          "type": "array"
        },
        "isCrawTicket": {
          "type": "string"
        },
        "isCrawTicketComment": {
          "type": "string"
        },
        "isCrawTicketCommentAttachment": {
          "type": "string"
        },
        "isCrawlArticle": {
          "type": "string"
        },
        "isCrawlArticleAttachment": {
          "type": "string"
        },
        "isCrawlArticleComment": {
          "type": "string"
        },
        "isCrawlCommunityTopic": {
          "type": "string"
        },
        "isCrawlCommunityPost": {
          "type": "string"
        },
        "isCrawlCommunityPostComment": {
          "type": "string"
        }
      }
    },
    "type": {
      "type": "string",
      "pattern": "ZENDESK"
    },
    "syncMode": {
      "type": "string",
      "enum": [
        "FULL_CRAWL",
        "FORCED_FULL_CRAWL",
        "CHANGE_LOG"
      ]
    },
    "enableIdentityCrawler": {
      "type": "boolean"
    }
  },
  "version": {
    "type": "string",
    "anyOf": [
      {
        "pattern": "1.0.0"
      }
    ]
  },
  "additionalProperties": false,
  "required": [
    "connectionConfiguration",
    "repositoryConfigurations",
    "additionalProperties",
    "syncMode",
    "secretArn",
    "type"
  ]
}

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The following table provides information about important JSON keys to configure.

Configuration	Description
`connectionConfiguration`	Configuration information for the endpoint of the data source.
`repositoryEndpointMetadata`	The endpoint information for the data source.
`hostURL`	The Zendesk host URL. For example, https://yoursubdomain.zendesk.com.
`repositoryConfigurations`	Configuration information for the content of the data source. For example, configuring specific types of content and field mappings.
`ticket` `ticketComment` `ticketCommentAttachment` `article` `articleComment` `articleAttachment` `communityTopic` `communityPost` `communityPostComment`	A list of Zendesk objects and their metadata attributes that Amazon Q crawls and maps to Amazon Q index field names. The Zendesk data source field names must exist in your Zendesk custom metadata.
`secretARN`	The Amazon Resource Name (ARN) of an AWS Secrets Manager secret that contains the key-value pairs required to connect to your Zendesk. The secret must contain a JSON structure with the following keys: host URL, client ID, client secret, username, and password.
`additionalProperties`	Additional configuration options for your content in your data source.
`isCrawlAcl`	`true` to crawl Access Control Lists. Note Amazon Q Business crawls ACL information by default to ensure responses are generated only from documents your end users have access to. See Authorization for more details.
`maxFileSizeInMegaBytes`	Specify the maximum single file size limit in MBs that Amazon Q will crawl. Amazon Q will crawl only the files within the size limit you define. The default file size is 50MB. The maximum file size should be greater than 0MB and less than or equal to 50MB.
`fieldForUserId`	Specify field to use for `UserId` for ACL crawling.
`organizationFilter`	If you want, you can choose to index tickets that exist within a specific Organization
`sinceDate`	If you want, you can configure a `sinceDate` parameter so that the Zendesk connector will crawl based on the `sinceDate`.
`inclusionPatterns`	A list of regular expression patterns to include specific files in your Zendesk data source. Files that match the patterns are included in the index. Files that don't match the patterns are excluded from the index. If a file matches both an inclusion and exclusion pattern, the exclusion pattern takes precedence, and the file isn't included in the index.
`exclusionPatterns`	A list of regular expression patterns to exclude specific files in your Zendesk data source. Files that match the patterns are excluded from the index. Files that don't match the patterns are included in the index. If a file matches both an exclusion and inclusion pattern, the exclusion pattern takes precedence, and the file isn't included in the index.
`isCrawlTicket` `isCrawlTicketComment` `isCrawlTicketCommentAttachment` `isCrawlArticle` `isCrawlArticleComment` `isCrawlArticleAttachment` `isCrawlCommunityTopic` `isCrawlCommunityPost` `isCrawlCommunityPostComment`	Input `true` to index these types of content.
`type`	Specify `ZENDESK` as your data source type.
`syncMode`	Specify whether Amazon Q should update your index by syncing all documents or only new, modified, and deleted documents. You can choose between the following options: Use `FORCED_FULL_CRAWL` to freshly re-crawl all content and replace existing content each time your data source syncs with your index. Use `FULL_CRAWL` to incrementally crawl only new, modified, and deleted content each time your data source syncs with your index. Use `CHANGE_LOG` to incrementally crawl only new and modified content each time your data source syncs with your index.
`enableIdentityCrawler`	Specify `true` to activate identity crawler. Identity crawler is activated by default. Crawling identity information on users and groups with access to certain documents is useful for user context filtering. Search results are filtered based on the user or their group access to documents. Note Amazon Q Business crawls identity information from your data source by default to ensure responses are generated only from documents end users have access to. For more information, see Identity crawler.
`version`	The version of the template that's currently supported.

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Document Conventions

Using the console

ACL crawling

Connecting Amazon Q Business to Zendesk using APIs

JSON schema

Note

Note