Known limitations for the Amazon Q BusinessZendesk connector

The Amazon Q Business Zendesk connector has the following known limitations:

• Deleted and archived articles and their comments and attachments aren't supported in Change log mode since there are no SDK methods/REST API available for fetching deleted or archived articles.

• Archived articles aren't supported in Full Crawl mode since there are no SDK methods/REST API available for fetching archived articles.

• Deleted community topics, community posts, and their comments are not supported in Change Log mode since there are no SDK methods/REST API available for fetching deleted topics, deleted posts, and their comments

• The Zendesk connector can't fetch community topics (added, edited, or deleted), and community posts and their comments (added, edited, or deleted) based on timestamps in Change log mode.