Prerequisites for connecting Amazon Q Business to Zendesk

Before you begin, make sure that you have completed the following prerequisites.

In Zendesk, make sure you have:

• Created a Zendesk Suite (Professional/Enterprise) administrative account.

• Copied your Zendesk host URL. For example, https://{sub-domain}.zendesk.com/. You need this URL to allow Amazon Q to connect with your Zendesk data source.

• Generated Zendesk OAuth 2.0 credentials containing a client id, client secret, username, and password. You need these credentials to authenticate Amazon Q to access Zendesk.

In your AWS account, make sure you have:

• Created an IAM role for your data source and, if using the Amazon Q API, noted the ARN of the IAM role.

• Stored your Zendesk authentication credentials in an AWS Secrets Manager secret and, if using the Amazon Q API, noted the ARN of the secret.

  Note

  If you’re a console user, you can create the IAM role and Secrets Manager secret as part of configuring your Amazon Q application on the console.

For a list of things to consider while configuring your data source, see Data source connector configuration best practices.