Using chat, video calls, and screen sharing in AWS IQ - AWS IQ
Calls and video callsScreen sharing

Using chat, video calls, and screen sharing in AWS IQ

In AWS IQ, you have several options for communicating with experts. After you create a request and an expert responds, you can send a chat message to the expert. If you receive more than one response, you can chat with each expert who sent a response.

In AWS IQ, the following browsers are supported for chat, video calls, and screen sharing:

  • Google Chrome (version 72 or later)

  • Mozilla Firefox (version 66 or later)

  • Apple Safari 10 and later

Calls and video calls

To talk in real time, you can call an expert and add video or screen sharing.

To call an expert, sign in to the AWS IQ console and choose Call. After the expert accepts the call, an audio-only conversation starts. You can add video by choosing Turn on video. The same button turns off video.

Screen sharing

To share your screen during a call or video call, choose Turn on/off screen share.