CreateDomain - Amazon Connect Cases


Creates a domain, which is a container for all case data, such as cases, fields, templates and layouts. Each Amazon Connect instance can be associated with only one Cases domain.


This will not associate your connect instance to Cases domain. Instead, use the Amazon Connect CreateIntegrationAssociation API. You need specific IAM permissions to successfully associate the Cases domain. For more information, see Onboard to Cases.

Request Syntax

POST /domains HTTP/1.1 Content-type: application/json { "name": "string" }

URI Request Parameters

The request does not use any URI parameters.

Request Body

The request accepts the following data in JSON format.


The name for your Cases domain. It must be unique for your AWS account.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 100.

Pattern: ^.*[\S]$

Required: Yes

Response Syntax

HTTP/1.1 200 Content-type: application/json { "domainArn": "string", "domainId": "string", "domainStatus": "string" }

Response Elements

If the action is successful, the service sends back an HTTP 200 response.

The following data is returned in JSON format by the service.


The Amazon Resource Name (ARN) for the Cases domain.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 500.


The unique identifier of the Cases domain.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 500.


The status of the domain.

Type: String

Valid Values: Active | CreationInProgress | CreationFailed


For information about the errors that are common to all actions, see Common Errors.


You do not have sufficient access to perform this action.

HTTP Status Code: 403


The requested operation would cause a conflict with the current state of a service resource associated with the request. Resolve the conflict before retrying this request. See the accompanying error message for details.

HTTP Status Code: 409


We couldn't process your request because of an issue with the server. Try again later.

HTTP Status Code: 500


The service quota has been exceeded. For a list of service quotas, see Amazon Connect Service Quotas in the Amazon Connect Administrator Guide.

HTTP Status Code: 402


The rate has been exceeded for this API. Please try again after a few minutes.

HTTP Status Code: 429


The request isn't valid. Check the syntax and try again.

HTTP Status Code: 400


Request and Response example

This example illustrates one usage of CreateDomain.

{ "name": "demo-amazon-cases-domain" }
{ "domainArn": "arn:aws:cases:us-west-2:[account_id]:domain/[domain_id]", "domainId": "[domain_id]", "domainStatus": "CreationInProgress" }

See Also

For more information about using this API in one of the language-specific AWS SDKs, see the following: