You must be an Amazon Chime system administrator to complete the steps in this guide. If you need help with the Amazon Chime desktop client, web app, or mobile app, see Getting support in the Amazon Chime User Guide.
Using outbound calling names
Outbound calling names act as caller IDs. You can set a default calling name for one or more of the phone numbers in your inventory. You can also set unique calling names for individual phone numbers. The names then appear to recipients of outbound calls made using those phone numbers. Calling names apply to all phone number product types. You can update the names once every seven days.
For example, you can set a default calling name of Department 5 for all the phone numbers in that department. You can also set a unique name of Jane Doe for the department head.
The following steps explain how to set default and individual outbound calling names.
To set a calling name
Open the Amazon Chime console at https://chime.aws.amazon.com/
. In the navigation pane, under Calling, choose Phone number management.
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On the Inventory tab, do either of the following:select the checkboxes next to the phone numbers that you want to update.
To set a default calling name for multiple numbers, select the check boxes next to those numbers.
To set an individual calling name, select the desired number.
Open the Actions list and choose Update default calling name.
In the Default calling name box, enter a name of up to 15 characters.
Choose Save.
Allow 72 hours for the system to update the default calling name.
