Updating outbound calling names - Amazon Chime

Updating outbound calling names

Set a default calling name that appears to recipients of outbound calls made using the phone numbers in your Inventory. Default calling names apply to all phone number product types. You can update the names once every seven days.

Note

When you place a call using an Amazon Chime Voice Connector, the call is routed through the public switched telephone network (PSTN) to a fixed or mobile telephone carrier of the called party. Not all fixed and mobile telephone carriers support Caller ID names (CNAM) or use the same CNAM database as Amazon Chime Voice Connectors. Even though you set your caller ID name in the Amazon Chime console, the called party might see no calling name at all, or they might see a calling name that is different from the value that you set.

To set a default calling name

  1. Open the Amazon Chime console at https://chime.aws.amazon.com/.

  2. For Calling, choose Phone number management.

  3. Choose Inventory.

  4. For Actions, choose Update default calling name.

  5. For Default calling name, enter a default calling name of up to 15 characters.

  6. Choose Save.

Allow 72 hours for the system to update the default calling name.

Set a unique calling name for individual phone numbers on the phone number details screen.

To set a unique calling name

  1. Open the Amazon Chime console at https://chime.aws.amazon.com/.

  2. For Calling, choose Phone number management.

  3. Choose Inventory.

  4. Select the phone number to update.

  5. For Actions, choose View details.

  6. On the phone number details screen, for Actions, choose Update unique calling name.

  7. For Unique calling name, enter a unique calling name of up to 15 characters.

  8. Choose Save.

The system updates the unique calling name within 72 hours. After the update finishes, you can update the calling name again.