Getting user support - Amazon Chime

Getting user support

If you joined Amazon Chime after receiving an invitation from a Amazon Chime administrator to join their Team or Enterprise account, contact your administrator for support. They can submit a ticket to request support on your behalf. For more information, see Getting administrator support in the Amazon Chime Administrator Guide.

It's helpful to provide your administrator with the following information to include in the ticket:

  • A detailed description of your issue.

  • The time the issue occured, including your time zone.

  • Your Amazon Chime version. To find your version number:

    • In Windows, choose Help, About Amazon Chime.

    • In OS X, choose Amazon Chime, About Amazon Chime.

    • In iOS and Android, choose Settings, About.

    • In the web application, next to your name, choose Amazon Chime menu, About Amazon Chime.

  • The Log Reference ID. To find this ID:

    • In Windows and OS X, choose Help, Send Diagnostic Logs.

    • In iOS and Android, choose Settings, Send Diagnostic Logs.

    • In the web application, next to your name, choose Amazon Chime menu, Settings, Send Diagnostic Logs.

  • If your issue is related to a meeting, the Meeting ID.

Note

If you created your Amazon Chime account as an individual user or as part of a group with no administrators, you can use the Amazon Chime Assistant to get attachments or delete your account. For more information, see Using the Amazon Chime Assistant.