Getting support from an Amazon Chime administrator - Amazon Chime

Getting support from an Amazon Chime administrator

If an Amazon Chime administrator invited you to join Amazon Chime, and you later have trouble with Amazon Chime, contact that administrator for support. In turn, the administrator submits a support request on your behalf.

Note

You must belong to a Team or Enterprise account to work with an administrator.

If you're an administrator and you need help filing a support request, see Getting administrator support in the Amazon Chime Administrator Guide.

If you can, provide your administrator with the following information:

  • A detailed description of your issue.

  • The time the issue occurred, including your time zone.

  • Your Amazon Chime version. To find your version number:

    • In Windows, choose Help, About Amazon Chime.

    • In OS X, choose Amazon Chime, About Amazon Chime.

    • In iOS and Android, choose Settings, About.

    • In the web application, next to your name, choose Amazon Chime menu, About Amazon Chime.

  • The Log Reference ID. To find this ID:

    • In Windows and OS X, choose Help, Send Diagnostic Logs.

    • In iOS and Android, choose Settings, Send Diagnostic Logs.

    • In the web application, next to your name, choose Amazon Chime menu, Settings, Send Diagnostic Logs.

  • If your issue is related to a meeting, the Meeting ID.

Note

If you created your Amazon Chime account as an individual user or as part of a group with no administrators, you can use the Amazon Chime Assistant to get attachments or delete your account. For more information, see Using the Amazon Chime Assistant. You can also use the online user forum at https://answers.chime.aws/ and watch the Amazon Chime user videos.