You must be an Amazon Chime system administrator to complete the steps in this guide. If you need help with the Amazon Chime desktop client, web app, or mobile app, see Getting support in the Amazon Chime User Guide.
Network configuration and bandwidth requirements
Amazon Chime requires the destinations and ports described in this topic to support various services. If inbound or outbound traffic is blocked, this blockage might affect the ability to use various services, including audio, video, screen sharing, or chat.
Amazon Chime uses Amazon Elastic Compute Cloud (Amazon EC2) and other AWS services on port TCP/443. If your firewall
blocks port TCP/443, you must put *.amazonaws.com on an allow list, or put
AWS IP address
ranges in the AWS General Reference for the following
services:
Amazon EC2
Amazon CloudFront
Amazon Route 53
Expand the following sections for more information about destinations, ports, and bandwidth.
The following destinations and ports are required to run Amazon Chime.
| Destination | Ports |
|---|---|
|
chime.aws |
TCP/443 |
|
*.chime.aws |
TCP/443 |
|
*.amazonaws.com |
TCP/443 |
|
99.77.128.0/18 |
TCP/443 |
Amazon Chime uses the following destination and port for meetings and Amazon Chime Business Calling.
| Destination | Port |
|---|---|
|
99.77.128.0/18 |
UDP/3478 |
Amazon Chime uses the following destinations and ports for H.323 in-room video systems.
| Destination | Ports |
|---|---|
|
13.248.147.139 |
TCP/1720 |
|
76.223.18.152 |
TCP/1720 |
|
99.77.128.0/18 34.212.95.128/25 34.223.21.0/25 52.55.62.128/25 52.55.63.0/25 |
TCP/5100:6200 UDP/5100:6200 |
The following destinations and ports are recommended when running Amazon Chime for SIP in-room video systems in your environment.
| AWS Region | Destination | Ports |
|---|---|---|
|
Global (nearest Region) |
99.77.128.0/18 34.212.95.128/25 34.223.21.0/25 52.55.62.128/25 52.55.63.0/25 |
UDP/10000:60000 |
|
Global |
meet.chime.in 13.248.147.139 76.223.18.152 |
TCP/5061 |
|
US East (N. Virginia) |
meet.ue1.chime.in |
TCP/5061 |
|
US West (Oregon) |
meet.uw2.chime.in |
TCP/5061 |
|
Asia Pacific (Singapore) |
meet.as1.chime.in |
TCP/5061 |
|
Asia Pacific (Sydney) |
meet.as2.chime.in |
TCP/5061 |
|
Asia Pacific (Tokyo) |
meet.an1.chime.in |
TCP/5061 |
|
Europe (Ireland) |
meet.ew1.chime.in |
TCP/5061 |
|
South America (São Paulo) |
meet.se1.chime.in |
TCP/5061 |
Amazon Chime has the following bandwidth requirements for audio, video, and screen sharing:
-
Audio
-
1:1 call: 54 kbps up and down
-
Large call: no more than 32 kbps extra down for 50 callers
-
-
Video
-
1:1 call: 650 kbps up and down
-
HD mode: 1400 kbps up and down
-
3–4 people: 450 kbps up and (N-1)*400 kbps down
-
5–16 people: 184 kbps up and (N-1)*134 kbps down
-
Up and down bandwidth adapts lower based on network conditions
-
-
Screen sharing
-
1.2 mbps up (when presenting) and down (when viewing) for high quality. This adapts as low as 320 kbps based on network conditions.
-
Remote control: 800 kbps fixed
-
