System requirements - Amazon Chime
WindowsmacOSAndroidiOSBrowser requirementsUsing the Amazon Chime Add-In for OutlookUsing the Amazon Chime Add-In for Outlook on Windows

System requirements

Before you get set up with Amazon Chime, first make sure that you meet the following requirements for your operating system.

Amazon Chime works on common versions of the most popular operating systems. In most cases, you can just download Amazon Chime or access it in your web browser and it works.

Windows

Supported versions:

  • Windows 10, 32-bit and 64-bit

  • Windows 8.1, 32-bit and 64-bit

Hardware requirements:

  • For audio calls: Microphone and speakers.

  • For sharing video: Built-in or external webcam.

  • For video background blur: Windows 10 or later, Intel 5th generation CPU with integrated GPU, or NVIDIA GPU that supports DX12. We do not support AMD GPUs.

  • For Amazon Voice Focus (noise suppression): Windows machines with 4th generation Intel processors or later, or the equivalent AMD processors.

Software requirements:

  • For Amazon Chime client installation: The Microsoft .NET framework, version 4.5.2 or later. Amazon Chime prompts you to update the framework if it detects an older version.

  • For video: The MediaFoundation Pack (https://www.microsoft.com/en-us/software-download/mediafeaturepack)

  • For video background blur: The Visual C++ 2019 runtime, and the English language package configured for the en_US.UTF-8 locale.

Screen share configuration requirements:

  • Screen Share must be set to Aero and Non-Aero themes.

  • Display Setting Scaling must be set to 100% and custom settings.

macOS

Supported versions:

  • OS X 10.12 and later

Hardware requirements:

  • For audio calls: Microphone and speakers

  • For sharing video: Built-in or external webcam

  • For video background blur: OS X 10.14 (Mojave) and later

  • For Amazon Voice Focus (noise suppression) macOS machines from 2007 and later

Android

Supported versions:

  • Android OS 5.0 and later

Software requirements:

  • OpenGL ES is required for the screen share viewer.

  • Google services and a Google Account are required for the best messaging experience.

Hardware requirements:

  • Some features are only available on devices with Bluetooth, telephony, or Wi-Fi.

  • Tablet and phone devices are supported.

  • Kindle Fire tablets are currently not supported.

iOS

Supported versions:

  • iOS 10.0 and later (including iOS 14)

Hardware requirements:

  • Some features are only available on devices with Bluetooth, telephony, or Wi-Fi.

  • Tablet and phone devices are supported.

Browser requirements

The following browsers are supported for the Amazon Chime web application. We don't support mobile browsers at this time. To open the Amazon Chime web application, sign in to https://app.chime.aws/ in a supported web browser.

  • Browsers supported for chat:

    • Google Chrome (latest three versions)

    • Mozilla Firefox (latest three versions)

    • Safari 10 or later for macOS

    • Chromium Edge (latest three versions)

  • Browsers supported for meetings and video:

    • Google Chrome (latest three versions)

    • Mozilla Firefox (latest three versions)

    • Chromium Edge (latest three versions)

  • Browsers supported for screen sharing:

    • Google Chrome for Windows and macOS desktops (latest three versions)

    • Mozilla Firefox for Windows, and macOS desktops (latest three versions)

    • Chromium Edge (version 84 and later)

  • Browsers with limited meeting support:

    • Safari 10 or later for macOS

      Note

      Limited meeting support requires you to dial in for audio, and you can't use video.

Using the Amazon Chime Add-In for Outlook

The Amazon Chime Add-In for Outlook is compatible with Office 365 and recent versions of Microsoft Exchange Server on-premises. To decide whether the add-in is right for your organization, see Choosing the Right Outlook Add-In.

Supported Outlook versions:

  • Outlook on the web in Office 365 and Outlook.com

  • Outlook 2013 or later for Windows

  • Outlook 2016 or later for macOS

Supported Exchange versions:

  • Office 365

  • On-premises Exchange version 2013 or later, when used with a supported client

Note

macOS users use macOS version 10.12 (Sierra) or later.

Using the Amazon Chime Add-In for Outlook on Windows

For users with Outlook 2010 and Exchange 2010 on Windows, use the Amazon Chime Add-In for Outlook on Windows.

Supported Outlook versions:

  • Microsoft Outlook 2010

  • Outlook 2013

  • Outlook 2016

Supported Exchange versions:

  • Office 365

  • On-premises Exchange