1. Know the system requirements

Before you set up Amazon Chime, first verify that your computer or mobile device meets the following requirements.

Amazon Chime provides desktop clients for the following operating systems.

Windows requirements

Supported versions:

• Windows 10 and Windows 11

Hardware requirements:

• Dual core 2GHz or higher, 4Gb RAM or higher

• For audio calls: Microphone and speakers.

• For sharing video: Built-in or external webcam.

macOS requirements

Supported versions:

• macOS 11 (Big Sur) and later

Hardware requirements:

• Hardware: Intel or Apple Silicon

• For audio calls: Microphone and speakers

• For sharing video: Built-in or external webcam

Android requirements

Supported versions:

• Android OS 8.x and later

Software requirements:

• OpenGL ES is required for the screen share viewer.

• Google services and a Google account are required for the best messaging experience.

Hardware requirements:

• Some features are only available on devices with Bluetooth, telephony, or WiFi.

• Tablet and phone devices are supported.

• Kindle Fire tablets are currently not supported.

iOS requirements

Supported versions:

• iOS 14.x and later

Hardware requirements:

• Some features are only available on devices with Bluetooth, telephony, or WiFi.

• Tablet and phone devices are supported.

Browser requirements

The Amazon Chime web application supports the following web browsers. We don't support mobile browsers. To open the Amazon Chime web application, sign in to https://app.chime.aws/ in a supported browser.

• To connect to audio calls from a supported browser, you must have a microphone and speakers.

• Browsers supported for chat:

  • Google Chrome (latest three versions)

  • Mozilla Firefox (latest three versions)

  • Apple Safari (latest three versions)

  • Microsoft Chromium Edge (latest three versions)

• Browsers supported for meetings, video, and screen sharing:

  • Google Chrome (latest three versions)

  • Mozilla Firefox (latest three versions)

  • Microsoft Chromium Edge (latest three versions)

• Browsers supported for screen sharing:

  • Google Chrome (latest three versions)

  • Mozilla Firefox (latest three versions)

  • Chromium Edge (version 84 and later)

• Browsers with limited meeting support:

  • Apple Safari (latest three versions)

    Note

    Limited meeting support means the following.

    • You must dial in for audio.

    • You can view video and screen shares.

    • You can't share video.

Amazon Chime Add-In for Outlook requirements

The Amazon Chime Add-In for Outlook is compatible with Office 365 and recent versions of Microsoft Exchange Server on-premises. For information about selecting the correct add-in for your organization, see Choosing the Right Outlook Add-In.

Supported Outlook versions:

• Outlook on the web in Office 365 and Outlook.com

• Outlook 2013 or newer for Windows

• Outlook 2016 or newer for macOS

Supported Exchange versions:

• Office 365

• On-premises Exchange version 2013 or later, when used with a supported client

Amazon Chime Add-In for Outlook on Windows requirements

For users with Outlook 2010 and Exchange 2010 on Windows, use the Amazon Chime Add-In for Outlook on Windows.

Supported Outlook versions:

• Outlook 2016

• Outlook 2019

• Office LTSC 2021

Supported Exchange versions:

• Office 365

• On-premises Exchange

Visit https://aws.amazon.com/chime/download to get all your Amazon Chime apps. You can install the Amazon Chime from the Apple App Store and Google Play.