Amazon Chime
User Guide

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System Requirements

Before you get set up with Amazon Chime, first make sure that you meet the following requirements for your operating system.

Amazon Chime works on common versions of the most popular operating systems. In most cases, you can just download Amazon Chime or access it in your web browser and it will work.

Windows

Supported versions:

  • Windows 7, 32-bit and 64-bit

  • Windows 8.1, 32-bit and 64-bit

  • Windows 10, 32-bit and 64-bit

Hardware requirements:

  • Microphone and speakers (for phone calls)

  • Webcam (for sharing video)

Software requirements:

  • .NET 4.5.2 or later (for the Amazon Chime client)

    Note

    If this is missing, Amazon Chime will prompt the user to download it during installation.

Screen share configuration requirements:

  • Screen Share must be set to Aero and Non-Aero themes.

  • Display Setting Scaling must be set to 100% and custom settings.

macOS

Supported versions:

  • OS X 10.10 and later

Hardware requirements:

  • Microphone and speakers (for phone calls)

  • Webcam (for sharing video)

Android

Supported versions:

  • Android OS 4.0 and later

Software requirements:

  • OpenGL ES is required for the screen share viewer.

  • Google Services and Google Account are required for the best messaging experience.

Hardware requirements:

  • Some features are not available on devices without Bluetooth, telephony, or Wi-Fi.

  • Tablet and phone devices are supported.

  • Kindle Fire tablets are currently not supported.

iOS

Supported versions:

  • iOS 10.0 and later

Supported devices:

  • iPad Air, Air 2, Mini, Mini 2, Mini 3, 4th generation, 3rd generation, iPad 2

  • iPhone 6 Plus, 6, 5S, 5C, 5, 4S

  • iPod Touch 5th generation

    Note

    PSTN dial-in functionality is not available on devices without telephony.

Browser Requirements

The following browsers are supported for the Amazon Chime web application. To open the application, sign in to https://app.chime.aws/ from your web browser.

  • Browsers supported for chat:

    • Google Chrome (latest three versions)

    • Mozilla Firefox (latest three versions)

    • Safari 10 or later for macOS

    • Microsoft Edge (latest version)

  • Browsers supported for meetings and video:

    • Google Chrome (latest three versions)

    • Mozilla Firefox (latest three versions)

  • Browsers supported for screen sharing:

    • Google Chrome for Windows, macOS, and Linux desktops (latest three versions)

  • Browsers with limited meeting support:

    • Microsoft Edge (latest version)

    • Safari 10 or later for macOS

    Note

    Limited meeting support requires attendees to dial in for audio.

The following browsers are supported for the simple screen share viewer, which provides meeting support for additional browsers and allows attendees to view shared screens and dial in for audio.

  • Internet Explorer 9, 10, and 11

Amazon Chime Add-In for Outlook

The Amazon Chime Add-In for Outlook is compatible with Office 365 and recent versions of Exchange On-premises. To decide whether it is right for your organization, see Choosing the Right Outlook Add-In.

Supported Outlook versions:

  • Outlook on the Web in Office 365 and Outlook.com

  • Outlook 2013 or newer for Windows

  • Outlook 2016 or newer for macOS

Supported Exchange versions:

  • Office 365

  • On-premises Exchange version 2013 or newer, when used with a supported client

Note

macOS users must be on macOS version 10.12 (Sierra) or newer.

Amazon Chime Add-In for Outlook on Windows

For users with Outlook 2010 and Exchange 2010 on Windows, use the Amazon Chime Add-In for Outlook on Windows.

Supported Outlook versions:

  • Microsoft Outlook 2010

  • Outlook 2013

  • Outlook 2016

Supported Exchange versions:

  • Office 365

  • On-premises exchange