Making emergency calls with Amazon Chime

If you have an Amazon Chime Business Calling phone number and have outbound calling enabled, you can make emergency calls in the United States.

Outbound calling enables you to initiate a call from the desktop client and web app.

• Windows, macOS, and the web app:

  • On the Home tab, choose Dial a phone number from the Quick actions list.

  • Choose Meetings, then choose Dial a phone number.

  • In the navigation pane, choose the Meeting and call actions icon, located to the right of MEETINGS AND CALLS, then choose Dial a phone number.

  • Choose Call history under MEETINGS AND CALLS, select a previous outbound number entry from the Incoming, Missed, or Outgoing list, choose the Call log actions icon, then choose Call.

• iOS and Android:

  • Choose Calls, then choose the dial pad icon

  • Choose Calls, then Call history, then select a previous outbound number

All users with a Business Calling number and outbound calling enabled see the following banner after choosing Dial a phone number: Amazon Chime is not a replacement for your telephone and can't be used for emergency calling outside the United States.

To use Amazon Chime Business Calling, your device must be connected to a network. If not, calls made by choosing Dial will not be completed.