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[ aws . connect ]

get-current-metric-data

Description

Gets the real-time metric data from the specified Amazon Connect instance.

For more information, see Real-time Metrics Reports in the Amazon Connect Administrator Guide .

See also: AWS API Documentation

See 'aws help' for descriptions of global parameters.

Synopsis

  get-current-metric-data
--instance-id <value>
--filters <value>
[--groupings <value>]
--current-metrics <value>
[--next-token <value>]
[--max-results <value>]
[--cli-input-json <value>]
[--generate-cli-skeleton <value>]

Options

--instance-id (string)

The identifier of the Amazon Connect instance.

--filters (structure)

The queues, up to 100, or channels, to use to filter the metrics returned. Metric data is retrieved only for the resources associated with the queues or channels included in the filter. You can include both queue IDs and queue ARNs in the same request. The only supported channel is VOICE .

Shorthand Syntax:

Queues=string,string,Channels=string,string

JSON Syntax:

{
  "Queues": ["string", ...],
  "Channels": ["VOICE", ...]
}

--groupings (list)

The grouping applied to the metrics returned. For example, when grouped by QUEUE , the metrics returned apply to each queue rather than aggregated for all queues. If you group by CHANNEL , you should include a Channels filter. The only supported channel is VOICE .

If no Grouping is included in the request, a summary of metrics is returned.

Syntax:

"string" "string" ...

Where valid values are:
  QUEUE
  CHANNEL

--current-metrics (list)

The metrics to retrieve. Specify the name and unit for each metric. The following metrics are available:

AGENTS_AFTER_CONTACT_WORK

Unit: COUNT

AGENTS_AVAILABLE

Unit: COUNT

AGENTS_ERROR

Unit: COUNT

AGENTS_NON_PRODUCTIVE

Unit: COUNT

AGENTS_ON_CALL

Unit: COUNT

AGENTS_ONLINE

Unit: COUNT

AGENTS_STAFFED

Unit: COUNT

CONTACTS_IN_QUEUE

Unit: COUNT

CONTACTS_SCHEDULED

Unit: COUNT

OLDEST_CONTACT_AGE

Unit: SECONDS

Shorthand Syntax:

Name=string,Unit=string ...

JSON Syntax:

[
  {
    "Name": "AGENTS_ONLINE"|"AGENTS_AVAILABLE"|"AGENTS_ON_CALL"|"AGENTS_NON_PRODUCTIVE"|"AGENTS_AFTER_CONTACT_WORK"|"AGENTS_ERROR"|"AGENTS_STAFFED"|"CONTACTS_IN_QUEUE"|"OLDEST_CONTACT_AGE"|"CONTACTS_SCHEDULED",
    "Unit": "SECONDS"|"COUNT"|"PERCENT"
  }
  ...
]

--next-token (string)

The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

The token expires after 5 minutes from the time it is created. Subsequent requests that use the token must use the same request parameters as the request that generated the token.

--max-results (integer)

The maximimum number of results to return per page.

--cli-input-json (string) Performs service operation based on the JSON string provided. The JSON string follows the format provided by --generate-cli-skeleton. If other arguments are provided on the command line, the CLI values will override the JSON-provided values. It is not possible to pass arbitrary binary values using a JSON-provided value as the string will be taken literally.

--generate-cli-skeleton (string) Prints a JSON skeleton to standard output without sending an API request. If provided with no value or the value input, prints a sample input JSON that can be used as an argument for --cli-input-json. If provided with the value output, it validates the command inputs and returns a sample output JSON for that command.

See 'aws help' for descriptions of global parameters.

Output

NextToken -> (string)

If there are additional results, this is the token for the next set of results.

The token expires after 5 minutes from the time it is created. Subsequent requests that use the token must use the same request parameters as the request that generated the token.

MetricResults -> (list)

Information about the real-time metrics.

(structure)

Contains information about a set of real-time metrics.

Dimensions -> (structure)

The dimensions for the metrics.

Queue -> (structure)

Information about the queue for which metrics are returned.

Id -> (string)

The identifier of the queue.

Arn -> (string)

The Amazon Resource Name (ARN) of the queue.

Channel -> (string)

The channel used for grouping and filters.

Collections -> (list)

The set of metrics.

(structure)

Contains the data for a real-time metric.

Metric -> (structure)

Information about the metric.

Name -> (string)

The name of the metric.

Unit -> (string)

The unit for the metric.

Value -> (double)

The value of the metric.

DataSnapshotTime -> (timestamp)

The time at which the metrics were retrieved and cached for pagination.