Table Of Contents

Feedback

User Guide

First time using the AWS CLI? See the User Guide for help getting started.

[ aws . connect ]

get-metric-data

Description

The GetMetricData operation retrieves historical metrics data from your Amazon Connect instance.

If you are using an IAM account, it must have permission to the connect:GetMetricData action.

See also: AWS API Documentation

See 'aws help' for descriptions of global parameters.

get-metric-data is a paginated operation. Multiple API calls may be issued in order to retrieve the entire data set of results. You can disable pagination by providing the --no-paginate argument. When using --output text and the --query argument on a paginated response, the --query argument must extract data from the results of the following query expressions: MetricResults

Synopsis

  get-metric-data
--instance-id <value>
--start-time <value>
--end-time <value>
--filters <value>
[--groupings <value>]
--historical-metrics <value>
[--cli-input-json <value>]
[--starting-token <value>]
[--page-size <value>]
[--max-items <value>]
[--generate-cli-skeleton <value>]

Options

--instance-id (string)

The identifier for your Amazon Connect instance. To find the ID of your instance, open the AWS console and select Amazon Connect. Select the alias of the instance in the Instance alias column. The instance ID is displayed in the Overview section of your instance settings. For example, the instance ID is the set of characters at the end of the instance ARN, after instance/, such as 10a4c4eb-f57e-4d4c-b602-bf39176ced07.

--start-time (timestamp)

The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the retrieval of historical metrics data. The time must be specified using a multiple of 5 minutes, such as 10:05, 10:10, 10:15.

StartTime cannot be earlier than 24 hours before the time of the request. Historical metrics are available in Amazon Connect only for 24 hours.

--end-time (timestamp)

The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the retrieval of historical metrics data. The time must be specified using an interval of 5 minutes, such as 11:00, 11:05, 11:10, and must be later than the StartTime timestamp.

The time range between StartTime and EndTime must be less than 24 hours.

--filters (structure)

A Filters object that contains a list of queue IDs or queue ARNs, up to 100, or a list of Channels to use to filter the metrics returned in the response. Metric data is retrieved only for the resources associated with the IDs, ARNs, or Channels included in the filter. You can use both IDs and ARNs together in a request. Only VOICE is supported for Channel.

To find the ARN for a queue, open the queue you want to use in the Amazon Connect Queue editor. The ARN for the queue is displayed in the address bar as part of the URL. For example, the queue ARN is the set of characters at the end of the URL, after 'id=' such as arn:aws:connect:us-east-1:270923740243:instance/78fb859d-1b7d-44b1-8aa3-12f0835c5855/queue/1d1a4575-9618-40ab-bbeb-81e45795fe61 . The queue ID is also included in the URL, and is the string after 'queue/'.

Shorthand Syntax:

Queues=string,string,Channels=string,string

JSON Syntax:

{
  "Queues": ["string", ...],
  "Channels": ["VOICE", ...]
}

--groupings (list)

The grouping applied to the metrics returned. For example, when results are grouped by queueId, the metrics returned are grouped by queue. The values returned apply to the metrics for each queue rather than aggregated for all queues.

The current version supports grouping by Queue

If no Grouping is included in the request, a summary of HistoricalMetrics for all queues is returned.

Syntax:

"string" "string" ...

Where valid values are:
  QUEUE
  CHANNEL

--historical-metrics (list)

A list of HistoricalMetric objects that contain the metrics to retrieve with the request.

A HistoricalMetric object contains: HistoricalMetricName , Statistic , Threshold , and Unit .

You must list each metric to retrieve data for in the request. For each historical metric you include in the request, you must include a Unit and a Statistic .

The following historical metrics are available:

CONTACTS_QUEUED

Unit: COUNT

Statistic: SUM

CONTACTS_HANDLED

Unit: COUNT

Statistics: SUM

CONTACTS_ABANDONED

Unit: COUNT

Statistics: SUM

CONTACTS_CONSULTED

Unit: COUNT

Statistics: SUM

CONTACTS_AGENT_HUNG_UP_FIRST

Unit: COUNT

Statistics: SUM

CONTACTS_HANDLED_INCOMING

Unit: COUNT

Statistics: SUM

CONTACTS_HANDLED_OUTBOUND

Unit: COUNT

Statistics: SUM

CONTACTS_HOLD_ABANDONS

Unit: COUNT

Statistics: SUM

CONTACTS_TRANSFERRED_IN

Unit: COUNT

Statistics: SUM

CONTACTS_TRANSFERRED_OUT

Unit: COUNT

Statistics: SUM

CONTACTS_TRANSFERRED_IN_FROM_QUEUE

Unit: COUNT

Statistics: SUM

CONTACTS_TRANSFERRED_OUT_FROM_QUEUE

Unit: COUNT

Statistics: SUM

CALLBACK_CONTACTS_HANDLED

Unit: COUNT

Statistics: SUM

CALLBACK_CONTACTS_HANDLED

Unit: COUNT

Statistics: SUM

API_CONTACTS_HANDLED

Unit: COUNT

Statistics: SUM

CONTACTS_MISSED

Unit: COUNT

Statistics: SUM

OCCUPANCY

Unit: PERCENT

Statistics: AVG

HANDLE_TIME

Unit: SECONDS

Statistics: AVG

AFTER_CONTACT_WORK_TIME

Unit: SECONDS

Statistics: AVG

QUEUED_TIME

Unit: SECONDS

Statistics: MAX

ABANDON_TIME

Unit: COUNT

Statistics: SUM

QUEUE_ANSWER_TIME

Unit: SECONDS

Statistics: AVG

HOLD_TIME

Unit: SECONDS

Statistics: AVG

INTERACTION_TIME

Unit: SECONDS

Statistics: AVG

INTERACTION_AND_HOLD_TIME

Unit: SECONDS

Statistics: AVG

SERVICE_LEVEL

Unit: PERCENT

Statistics: AVG

Threshold: Only "Less than" comparisons are supported, with the following service level thresholds: 15, 20, 25, 30, 45, 60, 90, 120, 180, 240, 300, 600

Shorthand Syntax:

Name=string,Threshold={Comparison=string,ThresholdValue=double},Statistic=string,Unit=string ...

JSON Syntax:

[
  {
    "Name": "CONTACTS_QUEUED"|"CONTACTS_HANDLED"|"CONTACTS_ABANDONED"|"CONTACTS_CONSULTED"|"CONTACTS_AGENT_HUNG_UP_FIRST"|"CONTACTS_HANDLED_INCOMING"|"CONTACTS_HANDLED_OUTBOUND"|"CONTACTS_HOLD_ABANDONS"|"CONTACTS_TRANSFERRED_IN"|"CONTACTS_TRANSFERRED_OUT"|"CONTACTS_TRANSFERRED_IN_FROM_QUEUE"|"CONTACTS_TRANSFERRED_OUT_FROM_QUEUE"|"CONTACTS_MISSED"|"CALLBACK_CONTACTS_HANDLED"|"API_CONTACTS_HANDLED"|"OCCUPANCY"|"HANDLE_TIME"|"AFTER_CONTACT_WORK_TIME"|"QUEUED_TIME"|"ABANDON_TIME"|"QUEUE_ANSWER_TIME"|"HOLD_TIME"|"INTERACTION_TIME"|"INTERACTION_AND_HOLD_TIME"|"SERVICE_LEVEL",
    "Threshold": {
      "Comparison": "LT",
      "ThresholdValue": double
    },
    "Statistic": "SUM"|"MAX"|"AVG",
    "Unit": "SECONDS"|"COUNT"|"PERCENT"
  }
  ...
]

--cli-input-json (string) Performs service operation based on the JSON string provided. The JSON string follows the format provided by --generate-cli-skeleton. If other arguments are provided on the command line, the CLI values will override the JSON-provided values. It is not possible to pass arbitrary binary values using a JSON-provided value as the string will be taken literally.

--starting-token (string)

A token to specify where to start paginating. This is the NextToken from a previously truncated response.

For usage examples, see Pagination in the AWS Command Line Interface User Guide .

--page-size (integer)

The size of each page to get in the AWS service call. This does not affect the number of items returned in the command's output. Setting a smaller page size results in more calls to the AWS service, retrieving fewer items in each call. This can help prevent the AWS service calls from timing out.

For usage examples, see Pagination in the AWS Command Line Interface User Guide .

--max-items (integer)

The total number of items to return in the command's output. If the total number of items available is more than the value specified, a NextToken is provided in the command's output. To resume pagination, provide the NextToken value in the starting-token argument of a subsequent command. Do not use the NextToken response element directly outside of the AWS CLI.

For usage examples, see Pagination in the AWS Command Line Interface User Guide .

--generate-cli-skeleton (string) Prints a JSON skeleton to standard output without sending an API request. If provided with no value or the value input, prints a sample input JSON that can be used as an argument for --cli-input-json. If provided with the value output, it validates the command inputs and returns a sample output JSON for that command.

See 'aws help' for descriptions of global parameters.

Output

NextToken -> (string)

A string returned in the response. Use the value returned in the response as the value of the NextToken in a subsequent request to retrieve the next set of results.

The token expires after 5 minutes from the time it is created. Subsequent requests that use the NextToken must use the same request parameters as the request that generated the token.

MetricResults -> (list)

A list of HistoricalMetricResult objects, organized by Dimensions , which is the ID of the resource specified in the Filters used for the request. The metrics are combined with the metrics included in Collections , which is a list of HisotricalMetricData objects.

If no Grouping is specified in the request, Collections includes summary data for the HistoricalMetrics .

(structure)

The metrics data returned from a GetMetricData operation.

Dimensions -> (structure)

The Dimensions for the metrics.

Queue -> (structure)

A QueueReference object used as one part of dimension for the metrics results.

Id -> (string)

The ID of the queue associated with the metrics returned.

Arn -> (string)

The Amazon Resource Name (ARN) of queue.

Channel -> (string)

The channel used for grouping and filters. Only VOICE is supported.

Collections -> (list)

A list of HistoricalMetricData objects.

(structure)

A HistoricalMetricData object than contains a Metric and a Value .

Metric -> (structure)

A HistoricalMetric object.

Name -> (string)

The name of the historical metric.

Threshold -> (structure)

The threshold for the metric, used with service level metrics.

Comparison -> (string)

The Threshold to use to compare service level metrics to. Only "Less than" (LT) comparisons are supported.

ThresholdValue -> (double)

The value of the threshold to compare the metric to. Only "Less than" (LT) comparisons are supported.

Statistic -> (string)

The statistic for the metric.

Unit -> (string)

The unit for the metric.

Value -> (double)

The Value of the metric.