AWS CLI Command Reference

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[ aws . support ]

describe-create-case-options

Description

Returns a list of CreateCaseOption types along with the corresponding supported hours and language availability. You can specify the language categoryCode , issueType and serviceCode used to retrieve the CreateCaseOptions.

Note

  • You must have a Business, Enterprise On-Ramp, or Enterprise Support plan to use the Amazon Web Services Support API.
  • If you call the Amazon Web Services Support API from an account that doesn't have a Business, Enterprise On-Ramp, or Enterprise Support plan, the SubscriptionRequiredException error message appears. For information about changing your support plan, see Amazon Web Services Support .

See also: AWS API Documentation

Synopsis

  describe-create-case-options
--issue-type <value>
--service-code <value>
--language <value>
--category-code <value>
[--cli-input-json <value>]
[--generate-cli-skeleton <value>]
[--debug]
[--endpoint-url <value>]
[--no-verify-ssl]
[--no-paginate]
[--output <value>]
[--query <value>]
[--profile <value>]
[--region <value>]
[--version <value>]
[--color <value>]
[--no-sign-request]
[--ca-bundle <value>]
[--cli-read-timeout <value>]
[--cli-connect-timeout <value>]

Options

--issue-type (string)

The type of issue for the case. You can specify customer-service or technical . If you don't specify a value, the default is technical .

--service-code (string)

The code for the Amazon Web Services service. You can use the DescribeServices operation to get the possible serviceCode values.

--language (string)

The language in which Amazon Web Services Support handles the case. Amazon Web Services Support currently supports Chinese (“zh”), English ("en"), Japanese ("ja") and Korean (“ko”). You must specify the ISO 639-1 code for the language parameter if you want support in that language.

--category-code (string)

The category of problem for the support case. You also use the DescribeServices operation to get the category code for a service. Each Amazon Web Services service defines its own set of category codes.

--cli-input-json (string) Performs service operation based on the JSON string provided. The JSON string follows the format provided by --generate-cli-skeleton. If other arguments are provided on the command line, the CLI values will override the JSON-provided values. It is not possible to pass arbitrary binary values using a JSON-provided value as the string will be taken literally.

--generate-cli-skeleton (string) Prints a JSON skeleton to standard output without sending an API request. If provided with no value or the value input, prints a sample input JSON that can be used as an argument for --cli-input-json. If provided with the value output, it validates the command inputs and returns a sample output JSON for that command.

Global Options

--debug (boolean)

Turn on debug logging.

--endpoint-url (string)

Override command's default URL with the given URL.

--no-verify-ssl (boolean)

By default, the AWS CLI uses SSL when communicating with AWS services. For each SSL connection, the AWS CLI will verify SSL certificates. This option overrides the default behavior of verifying SSL certificates.

--no-paginate (boolean)

Disable automatic pagination. If automatic pagination is disabled, the AWS CLI will only make one call, for the first page of results.

--output (string)

The formatting style for command output.

  • json
  • text
  • table

--query (string)

A JMESPath query to use in filtering the response data.

--profile (string)

Use a specific profile from your credential file.

--region (string)

The region to use. Overrides config/env settings.

--version (string)

Display the version of this tool.

--color (string)

Turn on/off color output.

  • on
  • off
  • auto

--no-sign-request (boolean)

Do not sign requests. Credentials will not be loaded if this argument is provided.

--ca-bundle (string)

The CA certificate bundle to use when verifying SSL certificates. Overrides config/env settings.

--cli-read-timeout (int)

The maximum socket read time in seconds. If the value is set to 0, the socket read will be blocking and not timeout. The default value is 60 seconds.

--cli-connect-timeout (int)

The maximum socket connect time in seconds. If the value is set to 0, the socket connect will be blocking and not timeout. The default value is 60 seconds.

Output

languageAvailability -> (string)

Language availability can be any of the following:

  • available
  • best_effort
  • unavailable

communicationTypes -> (list)

A JSON-formatted array that contains the available communication type options, along with the available support timeframes for the given inputs.

(structure)

A JSON-formatted object that contains the CommunicationTypeOptions for creating a case for a certain communication channel. It is contained in the response from a DescribeCreateCaseOptions request. CommunicationTypeOptions contains the following fields:

  • datesWithoutSupport - A JSON-formatted list containing date and time ranges for periods without support in UTC time. Date and time format is RFC 3339 : 'yyyy-MM-dd'T'HH:mm:ss.SSSZZ'.
  • supportedHours - A JSON-formatted list containing time ranges when support are available. Time format is RFC 3339 : 'HH:mm:ss.SSS'.
  • type - A string value indicating the communication type that the aforementioned rules apply to. At the moment the type value can assume one of 3 values at the moment chat , web and call .

type -> (string)

A string value indicating the communication type. At the moment the type value can assume one of 3 values at the moment chat, web and call.

supportedHours -> (list)

A JSON-formatted list containing time ranges when support is available.

(structure)

Time range object with startTime and endTime range in RFC 3339 format. 'HH:mm:ss.SSS' .

startTime -> (string)

Start Time. RFC 3339 format 'HH:mm:ss.SSS' .

endTime -> (string)

End Time. RFC 3339 format 'HH:mm:ss.SSS' .

datesWithoutSupport -> (list)

A JSON-formatted list containing date and time ranges for periods without support

(structure)

Date and time (UTC) format in RFC 3339 : 'yyyy-MM-dd'T'HH:mm:ss.SSSZZ'.

startDateTime -> (string)

A JSON object containing start and date time (UTC). Date and time format is RFC 3339 : 'yyyy-MM-dd'T'HH:mm:ss.SSSZZ'.

endDateTime -> (string)

End Date Time (UTC). RFC 3339 format : 'yyyy-MM-dd'T'HH:mm:ss.SSSZZ'.