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[ aws ]

support

Description

The Amazon Web Services Support API Reference is intended for programmers who need detailed information about the Amazon Web Services Support operations and data types. You can use the API to manage your support cases programmatically. The Amazon Web Services Support API uses HTTP methods that return results in JSON format.

Note

  • You must have a Business, Enterprise On-Ramp, or Enterprise Support plan to use the Amazon Web Services Support API.
  • If you call the Amazon Web Services Support API from an account that does not have a Business, Enterprise On-Ramp, or Enterprise Support plan, the SubscriptionRequiredException error message appears. For information about changing your support plan, see Amazon Web Services Support .

The Amazon Web Services Support service also exposes a set of Trusted Advisor features. You can retrieve a list of checks and their descriptions, get check results, specify checks to refresh, and get the refresh status of checks.

The following list describes the Amazon Web Services Support case management operations:

  • Service names, issue categories, and available severity levels - The DescribeServices and DescribeSeverityLevels operations return Amazon Web Services service names, service codes, service categories, and problem severity levels. You use these values when you call the CreateCase operation.
  • Case creation, case details, and case resolution - The CreateCase , DescribeCases , DescribeAttachment , and ResolveCase operations create Amazon Web Services Support cases, retrieve information about cases, and resolve cases.
  • Case communication - The DescribeCommunications , AddCommunicationToCase , and AddAttachmentsToSet operations retrieve and add communications and attachments to Amazon Web Services Support cases.

The following list describes the operations available from the Amazon Web Services Support service for Trusted Advisor:

  • DescribeTrustedAdvisorChecks returns the list of checks that run against your Amazon Web Services resources.
  • Using the checkId for a specific check returned by DescribeTrustedAdvisorChecks , you can call DescribeTrustedAdvisorCheckResult to obtain the results for the check that you specified.
  • DescribeTrustedAdvisorCheckSummaries returns summarized results for one or more Trusted Advisor checks.
  • RefreshTrustedAdvisorCheck requests that Trusted Advisor rerun a specified check.
  • DescribeTrustedAdvisorCheckRefreshStatuses reports the refresh status of one or more checks.

For authentication of requests, Amazon Web Services Support uses Signature Version 4 Signing Process .

See About the Amazon Web Services Support API in the Amazon Web Services Support User Guide for information about how to use this service to create and manage your support cases, and how to call Trusted Advisor for results of checks on your resources.