CreateQueue - Amazon Connect

CreateQueue

This API is in preview release for Amazon Connect and is subject to change.

Creates a new queue for the specified Amazon Connect instance.

Request Syntax

PUT /queues/InstanceId HTTP/1.1 Content-type: application/json { "Description": "string", "HoursOfOperationId": "string", "MaxContacts": number, "Name": "string", "OutboundCallerConfig": { "OutboundCallerIdName": "string", "OutboundCallerIdNumberId": "string", "OutboundFlowId": "string" }, "QuickConnectIds": [ "string" ], "Tags": { "string" : "string" } }

URI Request Parameters

The request uses the following URI parameters.

InstanceId

The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

Length Constraints: Minimum length of 1. Maximum length of 100.

Required: Yes

Request Body

The request accepts the following data in JSON format.

Description

The description of the queue.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 250.

Required: No

HoursOfOperationId

The identifier for the hours of operation.

Type: String

Required: Yes

MaxContacts

The maximum number of contacts that can be in the queue before it is considered full.

Type: Integer

Valid Range: Minimum value of 0.

Required: No

Name

The name of the queue.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 127.

Required: Yes

OutboundCallerConfig

The outbound caller ID name, number, and outbound whisper flow.

Type: OutboundCallerConfig object

Required: No

QuickConnectIds

The quick connects available to agents who are working the queue.

Type: Array of strings

Array Members: Minimum number of 1 item. Maximum number of 50 items.

Required: No

Tags

The tags used to organize, track, or control access for this resource.

Type: String to string map

Map Entries: Maximum number of 50 items.

Key Length Constraints: Minimum length of 1. Maximum length of 128.

Key Pattern: ^(?!aws:)[a-zA-Z+-=._:/]+$

Value Length Constraints: Maximum length of 256.

Required: No

Response Syntax

HTTP/1.1 200 Content-type: application/json { "QueueArn": "string", "QueueId": "string" }

Response Elements

If the action is successful, the service sends back an HTTP 200 response.

The following data is returned in JSON format by the service.

QueueArn

The Amazon Resource Name (ARN) of the queue.

Type: String

QueueId

The identifier for the queue.

Type: String

Errors

For information about the errors that are common to all actions, see Common Errors.

DuplicateResourceException

A resource with the specified name already exists.

HTTP Status Code: 409

InternalServiceException

Request processing failed because of an error or failure with the service.

HTTP Status Code: 500

InvalidParameterException

One or more of the specified parameters are not valid.

HTTP Status Code: 400

InvalidRequestException

The request is not valid.

HTTP Status Code: 400

LimitExceededException

The allowed limit for the resource has been exceeded.

HTTP Status Code: 429

ResourceNotFoundException

The specified resource was not found.

HTTP Status Code: 404

ThrottlingException

The throttling limit has been exceeded.

HTTP Status Code: 429

See Also

For more information about using this API in one of the language-specific AWS SDKs, see the following: