CrossChannelWorkloadBehavior

Defines the cross-channel and workload type routing behavior that allows an agent working on a contact to be offered a contact from a different channel or workload type.

Contents

ChannelWorkloadBehaviorType

Specifies the routing behavior for an agent handling their current channel and workload type.

Type: String

Valid Values: ROUTE_CURRENT_CHANNEL_CURRENT_WORKLOADTYPE_ONLY | ROUTE_CURRENT_CHANNEL_ANY_WORKLOADTYPE_ONLY | ROUTE_ANY_CHANNEL_ANY_WORKLOAD_TYPE

Required: No

See Also

For more information about using this API in one of the language-specific AWS SDKs, see the following:

• AWS SDK for C++

• AWS SDK for Java V2

• AWS SDK for Ruby V3