DismissUserContact - Amazon Connect


Dismisses contacts from an agent’s CCP and returns the agent to an available state, which allows the agent to receive a new routed contact. Contacts can only be dismissed if they are in a MISSED, ERROR, ENDED, or REJECTED state in the Agent Event Stream.

Request Syntax

POST /users/InstanceId/UserId/contact HTTP/1.1 Content-type: application/json { "ContactId": "string" }

URI Request Parameters

The request uses the following URI parameters.


The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

Length Constraints: Minimum length of 1. Maximum length of 100.

Required: Yes


The identifier of the user account.

Required: Yes

Request Body

The request accepts the following data in JSON format.


The identifier of the contact.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 256.

Required: Yes

Response Syntax

HTTP/1.1 200

Response Elements

If the action is successful, the service sends back an HTTP 200 response with an empty HTTP body.


For information about the errors that are common to all actions, see Common Errors.


You do not have sufficient permissions to perform this action.

HTTP Status Code: 403


Request processing failed because of an error or failure with the service.

HTTP Status Code: 500


One or more of the specified parameters are not valid.

HTTP Status Code: 400


The request is not valid.

HTTP Status Code: 400


The specified resource was not found.

HTTP Status Code: 404


The throttling limit has been exceeded.

HTTP Status Code: 429

See Also

For more information about using this API in one of the language-specific AWS SDKs, see the following: