DismissUserContact
Dismisses contacts from an agent’s CCP and returns the agent to an available state, which
allows the agent to receive a new routed contact. Contacts can only be dismissed if they are in a
MISSED, ERROR, ENDED, or REJECTED state in
the Agent
Event Stream.
Request Syntax
POST /users/InstanceId/UserId/contact HTTP/1.1
Content-type: application/json
{
"ContactId": "string"
}URI Request Parameters
The request uses the following URI parameters.
- InstanceId
-
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
Length Constraints: Minimum length of 1. Maximum length of 100.
Required: Yes
- UserId
-
The identifier of the user account.
Required: Yes
Request Body
The request accepts the following data in JSON format.
- ContactId
-
The identifier of the contact.
Type: String
Length Constraints: Minimum length of 1. Maximum length of 256.
Required: Yes
Response Syntax
HTTP/1.1 200
Response Elements
If the action is successful, the service sends back an HTTP 200 response with an empty HTTP body.
Errors
For information about the errors that are common to all actions, see Common Errors.
- AccessDeniedException
-
You do not have sufficient permissions to perform this action.
HTTP Status Code: 403
- InternalServiceException
-
Request processing failed because of an error or failure with the service.
HTTP Status Code: 500
- InvalidParameterException
-
One or more of the specified parameters are not valid.
HTTP Status Code: 400
- InvalidRequestException
-
The request is not valid.
HTTP Status Code: 400
- ResourceNotFoundException
-
The specified resource was not found.
HTTP Status Code: 404
- ThrottlingException
-
The throttling limit has been exceeded.
HTTP Status Code: 429
See Also
For more information about using this API in one of the language-specific AWS SDKs, see the following:
