MediaConcurrency - Amazon Connect Service

MediaConcurrency

Contains information about which channels are supported, and how many contacts an agent can have on a channel simultaneously.

Contents

Channel

The channels that agents can handle in the Contact Control Panel (CCP).

Type: String

Valid Values: VOICE | CHAT | TASK

Required: Yes

Concurrency

The number of contacts an agent can have on a channel simultaneously.

Type: Integer

Valid Range: Minimum value of 1. Maximum value of 5.

Required: Yes

See Also

For more information about using this API in one of the language-specific AWS SDKs, see the following: