RoutingProfileQueueConfig - Amazon Connect Service

RoutingProfileQueueConfig

Contains information about the queue and channel for which priority and delay can be set.

Contents

Delay

The delay, in seconds, a contact should be in the queue before they are routed to an available agent. For more information, see Queues: priority and delay in the Amazon Connect Administrator Guide.

Type: Integer

Valid Range: Minimum value of 0. Maximum value of 9999.

Required: Yes

Priority

The order in which contacts are to be handled for the queue. For more information, see Queues: priority and delay.

Type: Integer

Valid Range: Minimum value of 1. Maximum value of 99.

Required: Yes

QueueReference

Contains information about a queue resource.

Type: RoutingProfileQueueReference object

Required: Yes

See Also

For more information about using this API in one of the language-specific AWS SDKs, see the following: