Amazon Connect Service
API Reference (API Version 2017-08-08)


Ends the contact initiated by the StartOutboundVoiceContact operation.

If you are using an IAM account, it must have permission to the connect:StopContact action.

Request Syntax

POST /contact/stop HTTP/1.1 Content-type: application/json { "ContactId": "string", "InstanceId": "string" }

URI Request Parameters

The request does not use any URI parameters.

Request Body

The request accepts the following data in JSON format.


The unique identifier of the contact to end.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 256.

Required: Yes


The identifier for your Amazon Connect instance. To find the ID of your instance, open the AWS console and select Amazon Connect. Select the alias of the instance in the Instance alias column. The instance ID is displayed in the Overview section of your instance settings. For example, the instance ID is the set of characters at the end of the instance ARN, after instance/, such as 10a4c4eb-f57e-4d4c-b602-bf39176ced07.

Type: String

Length Constraints: Minimum length of 1. Maximum length of 100.

Required: Yes

Response Syntax

HTTP/1.1 200

Response Elements

If the action is successful, the service sends back an HTTP 200 response with an empty HTTP body.


For information about the errors that are common to all actions, see Common Errors.


The contact with the specified ID is not active or does not exist.

HTTP Status Code: 410


Request processing failed due to an error or failure with the service.

HTTP Status Code: 500


One or more of the parameters provided to the operation are not valid.

HTTP Status Code: 400


The request is not valid.

HTTP Status Code: 400


The specified resource was not found.

HTTP Status Code: 404


Example policy that grants permissions to this operation:

{ "Version": "2012-10-17", "Statement": [ { "Effect": "Allow", "Action": [ "connect:StopContact" ], "Resource": "arn:aws:connect:us-west-2:854005473701:instance/97940ff5-2ce5-424b-a570-8d954e6862bd/contact/*" } ] }

See Also

For more information about using this API in one of the language-specific AWS SDKs, see the following: