WorkloadTypeConcurrency
Defines the maximum number of contacts an agent can handle simultaneously for a specific channel and workload type combination.
Contents
- Concurrency
-
The maximum number of contacts an agent can handle simultaneously for a specific channel and workload type combination.
Valid Range for
VOICE: Minimum value of 1. Maximum value of 1.Valid Range for
CHAT: Minimum value of 1. Maximum value of 10.Valid Range for
TASK: Minimum value of 1. Maximum value of 10.Type: Integer
Valid Range: Minimum value of 1. Maximum value of 10.
Required: Yes
- WorkloadType
-
The value of the workload type.
Type: String
Required: Yes
- CrossChannelWorkloadBehavior
-
Defines the cross-channel and workload type routing behavior for each channel and workload type combination that is enabled for this Routing Profile.
Type: CrossChannelWorkloadBehavior object
Required: No
See Also
For more information about using this API in one of the language-specific AWS SDKs, see the following:
