UpdateContactRoutingBehavior

Updates the contact's routing details. This can move the contact forward or backward in queue, or specify a queue priority.

Parameter object

{
    "QueuePriority": An integer that represents the queue priority to be applied to the contact (lower priorities are routed preferentially). Cannot be specified if the QueueTimeAdjustmentSeconds or RoutingProficiencies is specified. Must be statically defined, must be larger than zero, and a valid integer value
    "QueueTimeAdjustmentSeconds": An integer that represents the queue time adjust to be applied to the contact, in seconds (longer / larger queue time are routed preferentially).pecified if the QueuePriority or RoutingProficiencies is specified. Must be statically defined and a valid integer value
}            

Results and conditions

None.

Errors

None.

Restrictions

This is supported only in inbound contact flows. It is not supported in transfer flows, whisper flows, customer queue flows, or hold flows.

Corresponding block in the UI

Change routing priority / age