Third-party applications (3p apps) in the agent workspace - Amazon Connect

Third-party applications (3p apps) in the agent workspace

Amazon Connect agent workspace is a single, intuitive application that provides your agents with the tools and step-by-step guidance they need to resolve issues efficiently, improve customer experiences, and onboard faster. For more information, see Customize the Amazon Connect Agent Workspace.

You have the option to use first-party applications, such as Customer Profiles, Cases, Amazon Q in Connect, and features such as step-by-step guides. With support for third-party applications, you can unite your contact center software, built by yourself or by partners in one place. For example, you can integrate your proprietary reservation system or a vendor-provided metrics dashboard, into the Amazon Connect agent workspace.

If you are a developer interested in building a third-party application, review the documentation here.