Claim a phone number you already own in another country - Amazon Connect

Claim a phone number you already own in another country

Let's say your business is located in Germany. You also have agents in Japan to serve customers who live there, and you need a Japanese phone number for that contact center. To claim a phone number that you already own in another country, use the following steps to create a support case.

To claim a number that you don’t already own in another country, see Request international numbers, special numbers, or termination points.

  1. Go to Create case.

  2. Choose Service limit increase.

  3. In Limit type select Amazon Connect.

  4. In Use case description, provide the address of your business that's located in the other country.

  5. In Contact options, choose whether we should contact you by email or phone.

  6. Choose Submit.

We'll contact you to help with your request.