Request numbers, international numbers, or termination points

Important

To purchase and own a phone number, country or region regulations often require:

• A local office address.

• Specific identification documents.

For identification requirements by country, see Region requirements for ordering and porting phone numbers.

In most countries it takes 2-6 weeks for us to fulfill your request. In some cases it can take up to 60 days. If you need a number by a certain date, let us know in your AWS Support case.

Note

Amazon does not provide the following:

• Premium rate or higher cost services

• Vanity numbers such as 1-888-555-0000 or an exact number

If you want these services we recommend you contract with specialist providers. For premium rate services you can route calls into Amazon Connect DIDs following local country regulations. For vanity numbers, after you've purchased them you can move these numbers across to Amazon Connect by porting them.

To request international phone numbers that require documentation, or numbers not available within a specific region, create an AWS Support case. In the support case, you must specify exactly how many numbers you want for each country.

Submit an Amazon Connect support ticket to verify if your phone number can be ported to Amazon Connect.

1. Choose Account and billing to access a pre-populated form in the AWS Support console. You must be signed in to your AWS account to access the form.

2. For Service, Connect (Number Management) should be selected.

3. For Category, Special Phone Number Request should be selected.

4. Select the required severity.

5. Choose Next step: Additional information

6. On the Additional information page:

   1. Enter the subject.

   2. Under Description, include as much information as possible about your request, If you don't know all of these details, you can leave information out.

7. Choose Next step: Solve now or contact us.

8. On the Solve now or contact us page:

   1. Choose the Contact us tab and select your Preferred contact language and your preferred contact method.

9. Choose Submit.

10. The Amazon Connect team will review your ticket and get back to you.

After your request is approved, the exact number of requested phone numbers appear in your Amazon Connect console for you to claim. You won't have access to all available numbers in that country.

Requirements for Custom Termination Points

In the Asia Pacific (Sydney) Region, you can request Custom Termination Points.

The term "Custom Termination Points" means custom Tier 1 telephony destinations for customer calls to Amazon Connect configured as local phone numbers. In using Custom Termination Points, you understand and agree that you:

1. Have a current toll-free national service that allows you to set Custom Termination Points as a destination for customer phone calls.

2. Cannot port or move Custom Termination Points to a different telephony provider once assigned by Amazon Connect.

3. Will be billed at the standard daily rate for claimed Australian phone numbers and DID inbound usage fees.

4. You are responsible for adding the Custom Termination Points in your existing toll-free national service.