Request numbers, international numbers, or termination points - Amazon Connect

Request numbers, international numbers, or termination points

Important

To purchase and own a phone number, country or region regulations often require:

  • A local office address.

  • Specific identification documents.

For identification requirements by country, see Region requirements for ordering and porting phone numbers.

In most countries it takes 2-6 weeks for us to fulfill your request. In some cases it can take up to 60 days. If you need a number by a certain date, let us know in your AWS Support case.

Note

Amazon does not provide premium rate or higher cost services. If you want these services we recommend you contract with specialist providers to route calls into Amazon Connect DIDs following local country regulations.

To request international phone numbers that require documentation, or numbers not available within a specific region, create an AWS Support case. In the support case, you must specify exactly how many numbers you want for each country.

Submit an Amazon Connect support ticket to verify if your phone number can be ported to Amazon Connect.

  1. Open AWS Support Center at https://console.aws.amazon.com/support/home and sign in using your AWS account.

  2. Choose Create case.

  3. Choose Technical support.

  4. In Case details, do the following:

    1. Choose service as Connect (Contact Center).

    2. Choose category as Phone Number Requests.

    3. Choose the required severity.

    4. For Contact Center Instance ARN, enter the instance ARN (also called the instance ID). For instructions on how to find your instance ARN, see Find your Amazon Connect instance ID/ARN.

    5. Enter the subject.

    6. Under Case description, Use case description, include as much information as possible about your request. If you don't know all of these details, you can leave information out.

  5. Expand Contact options, and then choose your Preferred contact language and Contact methods.

  6. Choose Submit.

  7. The Amazon Connect team will review your ticket and gets back to you.

We'll contact you to help with your request.

After your request is approved, the exact number of requested phone numbers appear in your Amazon Connect console for you to claim. You won't have access to all available numbers in that country.

  1. Open AWS Support Center at https://console.aws.amazon.com/support/home and sign in using your AWS account.

  2. Choose Create case.

  3. Choose Service limit increase.

  4. For Case details, Limit type, choose Amazon Connect.

  5. For Case description, Use case description, enter the number that you want to request or exactly how many numbers you want for each country. If you need the number by a certain date, include that, too.

  6. Expand Contact options, and then choose your Preferred contact language and Contact methods.

  7. Choose Submit.

  8. The Amazon Connect team will review your request and get back to you.

We'll contact you to help with your request.

After your request is approved, the exact number of requested phone numbers appear in your Amazon Connect console for you to claim. You won't have access to all available numbers in that country.

Requirements for Custom Termination Points

In the Asia Pacific (Sydney) Region, you can request Custom Termination Points.

The term "Custom Termination Points" means custom Tier 1 telephony destinations for customer calls to Amazon Connect configured as local phone numbers. In using Custom Termination Points, you understand and agree that you:

  1. Have a current toll-free national service that allows you to set Custom Termination Points as a destination for customer phone calls.

  2. Cannot port or move Custom Termination Points to a different telephony provider once assigned by Amazon Connect.

  3. Will be billed at the standard daily rate for claimed Australian phone numbers and DID inbound usage fees.

  4. You are responsible for adding the Custom Termination Points in your existing toll-free national service.