Security profile permissions for Voice ID - Amazon Connect

Security profile permissions for Voice ID

Assign the following VoiceID permission to the agent's security profile:

  • Voice ID - Access: Enables controls in the Contact Control Panel so agents can:

    • View authentication outcomes.

    • Opt-out or re-authenticate a caller.

    • Update SpeakerID.

    • View fraud detection results, rerun fraud analysis (fraud detection decision, fraud type and score).

The following image shows an example of these controls on the CCP:

For instructions, see Update security profiles.

By default, the Admin security profile already has permissions to perform all Voice ID activities.