Claim phone numbers for Amazon Connect in the Asia Pacific (Tokyo) Region - Amazon Connect

Claim phone numbers for Amazon Connect in the Asia Pacific (Tokyo) Region

To claim a phone number for an Amazon Connect instance you create in the Asia Pacific (Tokyo) Region, open an AWS support case and provide documentation that your business is located in Japan. For a list of the required documentation, see Japan (JP), in the Region requirements for ordering and porting phone numbers topic.

Numbers can be claimed for business use only, not for personal use.

Amazon Connect supports claiming the following phone numbers for instances created in the Asia Pacific (Tokyo) Region.

  • Direct Inward Dialing (DID) numbers—DID numbers are also referred to as local numbers.

    • 050 prefix numbers.

    • 03 prefix for numbers in Tokyo. Amazon Connect does not offer phone numbers for other cities in Japan at this time.

  • Toll Free numbers

    • 0120 prefix numbers.

    • 0800 prefix numbers.

Note

When you claim a toll free phone number for Amazon Connect, there is no corresponding DID number with a 03 prefix also assigned, as with other toll free numbers in Japan. If you need to use a DID number, you can claim one in Amazon Connect.