Region requirements for ordering and porting phone numbers - Amazon Connect

Region requirements for ordering and porting phone numbers

Country or region regulations often require a local office address and specific identification documents to purchase and own a phone number. The address that you provide can be the business or personal address where the phone numbers are used.

For a list of the telephony capabilities that Amazon Connect provides, see the Amazon Connect Telecoms Country Coverage Guide.

Following is a list of ID Requirements by country or region. When you request an international number, we'll work with you to submit your documents.

Note

After your numbers are ordered or ported, the exact number of requested phone numbers appear in your Amazon Connect console for you to claim. You won't have access to all available numbers in that country.

Argentina (AR)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East

US West

Local telephone numbers: No
Toll-free prefixes: +54 800 No

For porting numbers

Supported Regions Porting Windows Required Documents

Not supported

N/A N/A

Australia (AU)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

Asia Pacific (Sydney)

Asia Pacific (Seoul)

Asia Pacific (Singapore)

Asia Pacific (Tokyo)

Local telephone numbers: Yes

Your business address. It must be in the relevant geographic zone. Do not use a PO Box.

Toll-free prefixes: +61 1300, +61 1800 No

For porting numbers

Supported Regions Porting Windows Required Documents

Asia Pacific (Sydney)

Asia Pacific (Seoul)

Asia Pacific (Singapore)

Asia Pacific (Tokyo)

Monday-Friday 8 AM -12 PM AEST
  1. Last invoice

  2. Letter of Authorization (LOA)

  3. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Austria (AT)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East

US West

Canada (Central)

EU (Frankfurt)

EU (London)

Local telephone numbers: Yes

Proof of telecom services at your address, which must match the city code requested.

Your business name, address, a copy of the business registration, and a copy of the ID or passport of an authorized representative.

National prefixes: +43 720 Yes

Proof of telecom services at your address, which must be within the country.

Your business name, address, a copy of the business registration, and a copy of the ID or passport of an authorized representative.

For porting numbers

Supported Regions Porting Windows Required Documents

US East

US West

EU (Frankfurt)

EU (London)

Monday-Friday 10 AM to 12 PM CET
  1. Last invoice

  2. Letter of Authorization (LOA)

  3. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Belgium (BE)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East

US West

Canada (Central)

EU (Frankfurt)

EU (London)

Local telephone numbers: Yes

Your business address. It must be in the relevant geographic zone.

Mobile prefixes: +32 46 Yes
Toll-free prefixes: +32 800 No
National prefixes: +32 78 No

For porting numbers

Supported Regions Porting Windows Required Documents

US East

US West

EU (Frankfurt)

EU (London)

Monday-Friday 10 AM to 12 PM CET
  1. Last invoice

  2. Letter of Authorization (LOA)

  3. Mandatory to provide service address for the numbers

  4. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Bulgaria (BG)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

EU (Frankfurt)

EU (London)

Local telephone numbers: Yes

Your residence or business address. Both must be in the relevant geographic zone.

Toll-free prefixes: +359 800 Yes

Your name and address.

For porting numbers

Supported Regions Porting Windows Required Documents

EU (Frankfurt)

EU (London)

Monday-Friday 10 AM to 12 PM CET
  1. Last invoice

  2. Letter of Authorization (LOA)

  3. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Bulgarian Registration Number is mandatory for customers based in Bulgaria

Canada (CA)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East

US West

Canada (Central)

EU (Frankfurt)

EU (London)

AWS GovCloud (US-West)

Local telephone numbers: No
Toll-free prefixes: No

For porting numbers

Supported Regions Porting Windows Required Documents

US East

US West

Canada (Central)

EU (Frankfurt)

EU (London)

AWS GovCloud (US-West)

Monday-Friday 7 AM to 5 PM CST
  1. Last invoice

  2. Letter of Authorization (LOA)

Chile (CL)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East

US West

Local telephone numbers: No
Toll-free prefixes: No

For porting numbers

Supported Regions Porting Windows Required Documents

US East

US West

Monday-Friday 9 PM to 3 AM PST
  1. Last invoice

  2. Letter of Authorization (LOA)

  3. Copy of legal representative's photo ID

  4. Copy of local business registration

Colombia (CO)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East

US West

Local telephone numbers: No
Toll-free prefixes: +57 800 No

For porting numbers

Supported Regions Porting Windows Required Documents

Not supported

N/A

N/A

Costa Rica (CR)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East

US West

Local telephone numbers: Yes

Businesses must provide a copy of business registration containing a proof of address as well as an ID of an authorised representative.

Valid proofs of address include: third-party issued bank statements, utility bills (all issued in the previous 6 months); government documents (issued in the previous year); the proof of ID is a copy of the national identity ID or passport of an authorized representative.

The business address must be inside of Costa Rica.

Toll-free prefixes: +506 800 Yes

Businesses must provide a copy of business registration containing a proof of address as well as an ID of an authorised representative.

Valid proofs of address include: third-party issued bank statements, utility bills (all issued in the previous 6 months); government documents (issued in the previous year); the proof of ID is a copy of the national identity ID or passport of an authorized representative.

The business address must be inside of Costa Rica.

For porting numbers

Supported Regions Porting Windows Required Documents

Not supported

N/A

N/A

Croatia (HR)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

EU (Frankfurt)

EU (London)

Local telephone numbers: Yes

Your residence or business address. Both must be in the relevant geographic zone.

Mobile prefixes: + 385 95 Yes

Your business name, address, and business registration or VAT number.

Toll-free prefixes: + 385 800 No

For porting numbers

Supported Regions Porting Windows Required Documents

EU (Frankfurt)

EU (London)

Monday-Friday 10 AM to 12 PM CET
  1. Last invoice

  2. Letter of Authorization (LOA)

  3. Copy of Court Registration

  4. Copy of legal representative's photo ID

  5. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Cyprus (CY)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

EU (Frankfurt)

EU (London)

Local telephone numbers: No
Toll-free prefixes: + 357 800 No

For porting numbers

Supported Regions Porting Windows Required Documents

EU (Frankfurt)

EU (London)

Monday-Friday 10 AM to 12 PM CET
  1. Last invoice

  2. Letter of Authorization (LOA)

  3. Copy of Certificate of Directors and Secretary of the Company

  4. Copy of Certificate of Incorporation

  5. Copy of legal representative's photo ID

Czech Republic (CZ)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East

US West

Canada (Central)

EU (Frankfurt)

EU (London)

Local telephone numbers: Yes

Your residence or business address. Both must be in the relevant geographic zone.

Mobile prefixes: +420 73 Yes

Your business name, address, and business registration or VAT number, and a copy of the ID or passport of an authorized representative.

Toll-free prefixes: +420 800 No

For porting numbers

Supported Regions Porting Windows Required Documents

US East

US West

EU (Frankfurt)

EU (London)

Monday-Friday 3 PM to 4 PM CET
  1. Last invoice

  2. Letter of Authorization (LOA)

  3. Documents required per Type of Number as listed in the previous table for ordering numbers

Denmark (DK)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East

US West

Canada (Central)

EU (Frankfurt)

EU (London)

Local telephone numbers: Yes

Your name, address, and business registration or VAT number.

Mobile prefixes: +45 9x No
Toll-free prefixes: +45 808 No

For porting numbers

Supported Regions Porting Windows Required Documents

US East

US West

EU (Frankfurt)

EU (London)

Monday-Friday 10 AM to 12 PM CET
  1. Last invoice

  2. Letter of Authorization (LOA)

  3. Documents required per Type of Number as listed in the previous table for ordering numbers

El Salvador (SV)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East

US West

Local telephone numbers: Yes

Businesses must provide their name, address, and RUC/ TaxID number, along with a copy of the business registration and a proof of address.

Valid proofs of address include: third-party issued bank statements, utility bills (all issued in the previous 6 months); government documents (issued in the previous year).

A local address is required.

Toll-free prefixes: Yes

Businesses must provide a copy of business registration and a proof of address.

Valid proofs of address include: third-party issued bank statements, utility bills (all issued in the previous 6 months); government documents (issued in the previous year).

For porting numbers

Supported Regions Porting Windows Required Documents

Not supported

N/A

N/A

Estonia (EE)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

EU (Frankfurt)

EU (London)

Toll-free prefixes: +372 800 No
National prefixes: +372 No

For porting numbers

Supported Regions Porting Windows Required Documents

EU (Frankfurt)

EU (London)

Monday-Friday 10 AM to 12 PM CET
  1. Last invoice

  2. Letter of Authorization (LOA)

  3. LOA template has to include a local address.

  4. If this is a company, a business number is required.

Finland (FI)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East

US West

Canada (Central)

EU (Frankfurt)

EU (London)

Local telephone numbers: Yes

Your residence or business address. Both must be in the relevant geographic zone.

Toll-free prefixes: +358 800 No
National prefixes: +358 75 No

For porting numbers

Supported Regions Porting Windows Required Documents

US East

US West

EU (Frankfurt)

EU (London)

Monday-Friday 10 AM to 12 PM CET
  1. Last invoice

  2. Letter of Authorization (LOA)

  3. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

France (FR)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East

US West

Canada (Central)

EU (Frankfurt)

EU (London)

Local telephone numbers: Yes

Your business address. It must be in the relevant geographic zone as the number. You must provide proof of the address along with a copy of the business registration.

Toll-free prefixes: +33 805 No
National prefixes: +339 Yes An address in France is required.

For porting numbers

Supported Regions Porting Windows Required Documents

US East

US West

EU (Frankfurt)

EU (London)

Monday-Friday 10 AM to 12 PM CET
  1. Last invoice

  2. Letter of Authorization (LOA)

  3. Documents required per Type of Number as listed in the previous table for ordering numbers

  4. It is mandatory to provide RIO code from the losing carrier, or at least the SIRET (if you're a business customers only). You can obtain the SIRET by contacting your existing telecom carrier.

Georgia (GE)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

EU (Frankfurt)

EU (London)

National prefixes: +995 70 No
Local telephone numbers: (Tibilisi) Yes Your business address. It must be in the relevant geographic zone as the number.

For porting numbers

Supported Regions Porting Windows Required Documents

Not supported

N/A

N/A

Germany (DE)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East

US West

Canada (Central)

EU (Frankfurt)

EU (London)

Local telephone numbers: Yes

Local address in Germany is required. The address dictates where the geographic number must be sited. Businesses must provide a copy of the business registration document as proof of address.

Toll-free prefixes: +49 800 Yes

Your residence or business address outside of Germany. You must provide proof of the address.

For numbers to be answered inside of Germany, a special process applies. You must obtain the number directly from the local regulator and then port it to Amazon Connect. Details about the process are provided when you make the request.

National prefixes: +49 32 Yes

Address in Germany is required. Businesses must provide a copy of the business registration document as proof of address.

For porting numbers

Supported Regions Porting Windows Required Documents

US East

US West

EU (Frankfurt)

EU (London)

Monday-Friday 10 AM to 12 PM CET
  1. Last invoice

  2. Letter of Authorization (LOA)

  3. For business ports, end user stamp is mandatory on the LOA.

  4. If the number to be ported is an extended line, the main line must be ported.

  5. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Greece (GR)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East

US West

Canada (Central)

EU (Frankfurt)

EU (London)

Local telephone numbers: Yes

Your business address. It must be in the relevant geographic zone.

Toll-free prefixes: +30 800 No

For porting numbers

Supported Regions Porting Windows Required Documents

US East

US West

EU (Frankfurt)

EU (London)

Monday-Friday 10 AM to 12 PM CET
  1. Last invoice

  2. Letter of Authorization (LOA)

  3. Company registration certificate

  4. Copy of LOA signatory's photo ID/ Passport

  5. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Hong Kong (HK)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

Asia Pacific (Seoul)

Asia Pacific (Singapore)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

Local telephone numbers: Yes

Your address and proof of address.

A global address is acceptable.

National prefixes: +852 58 Yes

Your address and proof of address.

A global address is acceptable.

Toll-free prefixes: +852 800 Yes

Your business address.

A global address is acceptable.

For porting numbers

Supported Regions Porting Windows Required Documents

Not support

N/A

N/A

Hungary (HU)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

EU (Frankfurt)

EU (London)

Local telephone numbers: Yes

Your business address. It must be in the relevant geographic zone. You must provide proof of the address along with a copy of the business registration.

A copy of the ID or passport of an authorized representative.

Toll-free prefixes: +36 800 No

For porting numbers

Supported Regions Porting Windows Required Documents

EU (Frankfurt)

EU (London)

Monday-Friday 10 AM to 12 PM CET
  1. Last invoice

  2. Letter of Authorization (LOA)

  3. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Indonesia (ID)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

Asia Pacific (Seoul)

Asia Pacific (Singapore)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

Local telephone numbers: No
Mobile prefixes: +62 855 Yes

Proof of business address, a copy of the ID or passport of an authorized representative, and the business registration. You must also provide a description of how you plan to use the numbers.

For porting numbers

Supported Regions Porting Windows Required Documents

Not supported

N/A N/A

Ireland (IE)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East

US West

Canada (Central)

EU (Frankfurt)

EU (London)

Local telephone numbers: Yes

Your business address. It must be in the relevant geographic zone.

Toll-free prefixes: +353 1800 No
National prefixes: +353 76 No No longer Available - Nomadic numbers (076) are being phased out by the end of 2021.

For porting numbers

Supported Regions Porting Windows Required Documents

US East

US West

EU (Frankfurt)

EU (London)

Monday-Friday 10 AM to 12 PM CET
  1. Last invoice

  2. Letter of Authorization (LOA)

  3. It is mandatory to provide the main telephone number on the account.

  4. It is mandatory to provide a Wholesale Account number.

  5. Type of the line mandatory on the LOA.

  6. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Italy (IT)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East

US West

Africa (Cape Town)

Canada (Central)

EU (Frankfurt)

EU (London)

Local telephone numbers: Yes

Your business name, address, and VAT number. You must provide proof of the address along with a copy of the business registration (extracted within the last 6 months).

You must provide the following details of an authorized representative: name and address, birth location and data, and nationality and tax code. Also provide proof of the authorized representative's identity, which can be a copy of an ID or passport.

Any Italian address is required.

Toll-free prefixes: +39 800 Yes

Your business name, address, and VAT number.

You must provide the following details of an authorized representative: name and address, birth location and data, and nationality and tax code. Also provide proof of the authorized representative's identity, which can be a copy of an ID or passport.

A global address is acceptable.

For porting numbers

Supported Regions Porting Windows Required Documents

US East

US West

EU (Frankfurt)

EU (London)

Monday-Friday 10 AM to 12 PM CET
  1. Last invoice

  2. Letter of Authorization (LOA)

  3. Migration code of the requested number is mandatory. Obtain this code from the losing carrier.

  4. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Japan (JP)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

Asia Pacific (Seoul)

Asia Pacific (Singapore)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

Local telephone numbers: Yes

Businesses must provide 3 pieces of documentation:

  • Company registration documents. These documents must show:

    • The business address is in the city corresponding to the requested area code of the number.

    • The authorized representative of the business.

  • A copy of the personal ID or passport of the business's authorized representative. The person must be registered on the Company Registration Documents. Valid personal ID can be government-issued IDs or passports.

  • Proof of address for the business. Valid proofs of address include: third-party issued bank statements, public utility bills (all issued in the previous 3 months); government documents (issued in the previous year); or IDs listing the submitted address, such as government-issued IDs, passports, and business registration (issued in the past 6 months).

Copies of these documents should be made into a single ZIP file.

Toll-free prefixes: +81 120, +81 800 Yes

Businesses must provide the following documentation:

  • Company registration documents. These documents must show:

    • The business address is in the city corresponding to the requested area code of the number.

    • The authorized representative of the business.

  • A copy of the personal ID or passport of the business's authorized representative. The person must be registered on the Company Registration Documents. Valid personal ID can be government-issued IDs and passports.

  • Proof of address for the business. Valid proofs of address include: third-party issued bank statements, public utility bills (all issued in the previous 3 months); government documents (issued in the previous year); or IDs listing the submitted address, such as government-issued IDs and passports, and business registration.

A global address is acceptable.

Copies of these documents should be made into a single ZIP file.

For porting numbers

Note

Local telephone numbers cannot be ported. Only toll-free numbers can be ported.

Supported Regions Porting Windows Required Documents

Asia Pacific (Tokyo)

Toll-free prefixes: +81 120, +81 800
  1. Last invoice

  2. Letter of Authorization (LOA)

  3. Documents required per Type of Number as listed in the previous table for ordering numbers

Latvia (LV)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

EU (Frankfurt)

EU (London)

Toll-free prefixes: +371 80 Yes

Businesses must provide proof of address within Latvia (issued in the past 6 months).

Valid forms of proof:

  • Business Registration

  • Third-party issued bank statement or public utility bill showing regular use

  • Lease Agreement

National prefixes: +371 6 Yes

Businesses must provide proof of address within Latvia (issued in the past 6 months).

Valid forms of proof:

  • Business Registration

  • Third-party issued bank statement or public utility bill showing regular use

  • Lease Agreement

For porting numbers

Supported Regions Porting Windows Required Documents

EU (Frankfurt)

EU (London)

Monday-Friday 10 AM to 12 PM CET
  1. Last invoice

  2. Letter of Authorization (LOA)

  3. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Lithuania (LT)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

EU (Frankfurt)

EU (London)

Local telephone numbers: No
Mobile prefixes: +370 66 Yes

Your business name, address, and registration number.

A global address is acceptable.

Toll-free prefixes: +370 800 Yes Proof of business address in the country is required.

For porting numbers

Supported Regions Porting Windows Required Documents

EU (Frankfurt)

EU (London)

Monday-Friday 10 AM to 12 PM CET
  1. Last invoice

  2. Letter of Authorization (LOA)

  3. VAT number and local address is needed on the LOA.

  4. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Luxembourg (LU)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

EU (Frankfurt)

EU (London)

Local telephone numbers: +352 27 Yes

Your residence or business address. It must be in the relevant geographic zone.

National prefixes: No
Toll-free prefixes: +352 800 No

For porting numbers

Supported Regions Porting Windows Required Documents

EU (Frankfurt)

EU (London)

Monday-Friday 10 AM to 12 PM CET
  1. Last invoice

  2. Letter of Authorization (LOA)

  3. You must provide the account number from the Main Losing Carrier to which the requested DID is assigned.

  4. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Malaysia (MY)

For ordering phone numbers

Inside Malaysia

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

Asia Pacific (Seoul)

Asia Pacific (Singapore)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

Local telephone numbers (Inbound and Outbound required post 9th July 2021) Yes

Business Registration Documentation, Letter of Authority naming an authorised business user. Government issued ID such as passport.

Local telephone numbers (existing Inbound only pre 9th July 2021) Yes

Business Registration Documentation, Letter of Authority naming an authorised business user. Government issued ID such as passport.

Toll-free prefixes: +60 1800 Yes

Business Registration Documentation, Letter of Authority naming an authorised business user. Government issued ID such as passport.

Outside Malaysia

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

Asia Pacific (Seoul)

Asia Pacific (Singapore)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

Local telephone numbers (Inbound required post 9th July 2021) Yes

Non Malaysia Business Registration Documentation

Toll-free prefixes: +60 1800 Yes

Non Malaysia Business Registration Documentation

For porting numbers

Supported Regions Porting Windows Required Documents

Not supported

N/A

N/A

Malta (MT)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

EU (Frankfurt)

EU (London)

National prefixes: +356 Yes

Your business name, address, a copy of the business registration (global), and a copy of the ID or passport of an authorized representative.

A global address is acceptable.

For porting numbers

Supported Regions Porting Windows Required Documents

Not supported

N/A

N/A

Mexico (MX)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East

US West

Local telephone numbers: No
Toll-free prefixes: +52 800 No

For porting numbers

Supported Regions Porting Windows Required Documents

US East

US West

Monday-Friday 10 AM to 12 PM CET or 2 PM to 4 PM CET
  1. Last invoice

  2. Letter of Authorization (LOA)

  3. Copy of a representative's photo ID

  4. Copy of local business registration

New Zealand (NZ)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

Asia Pacific (Seoul)

Asia Pacific (Singapore)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

Local telephone numbers: No
Toll-free prefixes: +64 800 No

For porting numbers

Supported Regions Porting Windows Required Documents

Asia Pacific (Seoul)

Asia Pacific (Singapore)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

Monday-Friday 7 AM to 11 AM NZST
  1. Last invoice

  2. Letter of Authorization (LOA)

  3. Wholesale account number of the phone number from the current carrier.

Netherlands (NL)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East

US West

Canada (Central)

EU (Frankfurt)

EU (London)

Local telephone numbers: Yes

Your business address. It must be in the relevant geographic zone.

Mobile prefixes: +31 97 Yes

A global business address.

No voice services are supported, only AWS Server Migration Service (AWS SMS).

Toll-free prefixes: +31 800 Yes

File orders in writing. Use the form that is provided to you when you make the request. Provide the following information:

  • Your name and address.

  • A description of the service for which the number will be used.

Estimated lead time from order to activation is 6 weeks.

National prefixes: +31 85 No

For porting numbers

Supported Regions Porting Windows Required Documents

US East

US West

EU (Frankfurt)

EU (London)

Monday-Friday 10 AM to 12 PM CET
  1. Last invoice

  2. Letter of Authorization (LOA)

  3. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Nigeria (NG)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

Africa (Cape Town)

Local telephone numbers: Yes

Businesses must provide a copy of business registration containing a proof of address.

Valid proofs of address include: third-party issued bank statements, utility bills (all issued in the previous 6 months); government documents (issued in the previous year).

The business address must be inside Nigeria.

For porting numbers

Supported Regions Porting Windows Required Documents

Not supported

N/A

N/A

Norway (NO)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East

US West

Canada (Central)

EU (Frankfurt)

EU (London)

Local telephone numbers: Yes

Your business address in Norway, street code, municipality code, and company organization number.

Proof of Norwegian business registration.

Mobile prefixes: +47 59 Yes

Your business name, address, and registration number, and a copy of the ID or passport of an authorized representative.

A global address is acceptable.

Toll-free prefixes: +47 800 Yes

Your business address in Norway, street code, municipality code, and company organization number.

Proof of Norwegian business registration.

National prefixes: +47 81 Yes

Your business address in Norway, street code, municipality code, and company organization number.

Proof of Norwegian business registration.

Numbers are available to businesses only, not individuals. The DID type is Landline, instead of Geographic. This is because all formerly geographic numbers are now classified as landline, and do not have a geographic zone.

For porting numbers

Supported Regions Porting Windows Required Documents

US East

US West

EU (Frankfurt)

EU (London)

Monday-Friday 10 AM to 12 PM CET
  1. Last invoice

  2. Letter of Authorization (LOA)

  3. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Panama (PA)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East

US West

Toll-free prefixes: +507 800 Yes

Your business address.

You can have a maximum of 5 Panama toll-free numbers per business name.

For porting numbers

Supported Regions Porting Windows Required Documents

US East

US West

Monday-Friday 12 AM to 2 AM PST

For porting local numbers:

  1. Last invoice and proof of payment

  2. Letter of Authorization (LOA)

  3. Copy of legal representative's photo ID

  4. Copy of local business registration

For porting toll-free numbers:

  1. Transfer Request

  2. Proof of contract termination with the current provider, with a defined disconnection date within at least 14 days.

  3. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers.

Peru (PE)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East

US West

Local telephone numbers: No
Toll-free prefixes: +51 800 No

For porting numbers

Supported Regions Porting Windows Required Documents

US East

US West

Monday-Friday 10 PM to 4 AM PST
  1. Last invoice

  2. Letter of Authorization (LOA)

  3. Copy of legal representative's photo ID

  4. Copy of local business registration

Poland (PL)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East

US West

Canada (Central)

EU (Frankfurt)

EU (London)

Local telephone numbers: Yes

Your business address and a copy of a business registration.

A global address is acceptable.

Mobile prefixes: +48 73 Yes

Your business name, address and registration number, and a copy of the ID or passport of an authorized representative.

A global address is acceptable.

Toll-free prefixes: +48 800 No

For porting numbers

Supported Regions Porting Windows Required Documents

US East

US West

EU (Frankfurt)

EU (London)

Monday-Friday 10 AM to 12 PM CET
  1. Last invoice

  2. Letter of Authorization (LOA)

  3. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Portugal (PT)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East

US West

Canada (Central)

EU (Frankfurt)

EU (London)

Local telephone numbers: Yes

Your business address. It must be in the relevant geographic zone. You must also submit the required proof of Telecom services being provided to the address.

Toll-free prefixes: +35 1800 No
National prefixes: +351 30 No

For porting numbers

Supported Regions Porting Windows Required Documents

US East

US West

EU (Frankfurt)

EU (London)

Monday-Friday 10 AM to 12 PM CET
  1. Last invoice

  2. Letter of Authorization (LOA)

  3. Copy of legal representative's photo ID

  4. Documents required per Type of Number as listed in the previous table for ordering numbers

Puerto Rico (PR)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East

US West

Canada (Central)

Local telephone numbers: +1 787, +1 939 No
Toll-free prefixes: +1 800 No

For porting numbers

Supported Regions Porting Windows Required Documents

US East

US West

Monday-Friday 10 AM to 12 PM PST
  1. Last invoice

  2. Letter of Authorization (LOA)

Romania (RO)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

EU (Frankfurt)

EU (London)

Local telephone numbers: Yes

Your address and proof of address. It must be in the relevant geographic zone.

Toll-free prefixes: +40 800 No
National prefixes: +40 376 No

For porting numbers

Supported Regions Porting Windows Required Documents

EU (Frankfurt)

EU (London)

Monday-Friday 10 AM to 12 PM PST
  1. Last invoice

  2. Letter of Authorization (LOA)

  3. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Serbia (RS)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

EU (Frankfurt)

EU (London)

Local telephone numbers: Yes

Businesses must provide a copy of business registration containing a proof of address.

Valid proofs of address include: third-party issued bank statements, utility bills (all issued in the previous 6 months); government documents (issued in the previous year).

The business address must be outside Serbia.

For porting numbers

Supported Regions Porting Windows Required Documents

Not supported

N/A

N/A

Singapore (SG)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

Asia Pacific (Seoul)

Asia Pacific (Singapore)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

Mobile prefixes: +65 8

Yes

Proof of the business address and proof of ID.

A global address is acceptable.

National prefixes: +65 31 and +65 6 Yes

Address required in country.

Documents required for company: Company registration documents

Toll-free prefixes: +65 800 Yes

Your business address.

A global address is acceptable.

For porting numbers

Supported Regions Porting Windows Required Documents

Asia Pacific (Singapore)

NA
  1. Last invoice

  2. Letter of Authorization (LOA)

  3. List of Port in Numbers

Slovakia (SK)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East

US West

Canada (Central)

EU (Frankfurt)

EU (London)

Local telephone numbers: Yes

Your business address. It must be in the relevant geographic zone.

Toll-free prefixes: +421 800 No

For porting numbers

Supported Regions Porting Windows Required Documents

US East

US West

EU (Frankfurt)

EU (London)

Monday-Friday 10 AM to 12 PM CET
  1. Last invoice

  2. Letter of Authorization (LOA)

  3. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Slovenia (SI)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

EU (Frankfurt)

EU (London)

Local telephone numbers: Yes

Your business address. It must be in the relevant geographic zone.

Toll-free prefixes: +386 80 No
National prefixes: +386 82 No

For porting numbers

Supported Regions Porting Windows Required Documents

EU (Frankfurt)

EU (London)

Monday-Friday 10 AM to 12 PM CET
  1. Last invoice

  2. Letter of Authorization (LOA)

  3. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

South Africa (ZA)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

Africa (Cape Town)

Local numbers: Yes

Your business address in South Africa along with your Tax ID.

Mobile numbers: Yes

Your business address in South Africa and proof of address such as one of the following documents:

  • Excerpt from the commercial register showing the South Africa address

  • Utility bill

  • Tax notice

  • Rent receipt

  • Title deed

Toll-free prefixes: Yes

Your business address in South Africa and a letter of intent (LOI).

You can have a maximum of 9 South Africa toll-free numbers per letter of intent.

South Korea (KR)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

Asia Pacific (Seoul)

Local telephone numbers: +82 2 Yes

Your business address in Seoul.

Local customers should provide a copy of their business (tax office) registration certificate, which is issued by local tax authorities and shows the company's registered address.

Toll-free prefixes: +82 308 Yes Your business address in South Korea.
National prefixes: +82 70 Yes Your business address in South Korea.

For porting numbers

Supported Regions Porting Windows Required Documents

Not supported

N/A

N/A

Spain (ES)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East

US West

Canada (Central)

EU (Frankfurt)

EU (London)

Local telephone numbers: Yes

Your business address. It must be in the relevant geographic zone as the phone number. A copy of the ID/business registration.

Toll-free prefixes: +34 900 No
National prefixes: +34 518, +34 902 No

For porting numbers

Supported Regions Porting Windows Required Documents

US East

US West

EU (Frankfurt)

EU (London)

Monday-Friday 10 AM to 12 PM CET
  1. Last invoice

  2. Letter of Authorization (LOA)

  3. CIF/NIF (VAT number)

  4. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Sweden (SE)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East

US West

Canada (Central)

EU (Frankfurt)

EU (London)

Local telephone numbers: Yes

Your business address in Sweden.

Mobile prefixes: +46 766 No
Toll-free prefixes: +46 20 No
National prefixes: +46 77 and +46 10 No

For porting numbers

Supported Regions Porting Windows Required Documents

US East

US West

EU (Frankfurt)

EU (London)

Monday-Friday 10 AM to 12 PM CET
  1. Last invoice

  2. Letter of Authorization (LOA)

  3. Your tax number has to be provided. A Swedish organization number usually contains 12 digits, starting with 16 if it is from a company, or 19 or 20 if it's personal.

  4. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Switzerland (CH)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East

US West

Canada (Central)

EU (Frankfurt)

EU (London)

Local telephone numbers: Yes

Your business address. It must be in the relevant geographic zone.

A proof of business registration.

Toll-free prefixes: +41 800 Yes

Your business address and a copy of business registration.

A global address is acceptable.

For porting numbers

Supported Regions Porting Windows Required Documents

US East

US West

EU (Frankfurt)

EU (London)

Monday-Friday 10 AM to 12 PM CET
  1. Last invoice

  2. Letter of Authorization (LOA)

  3. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

  4. Proof of address

  5. Company registration

Thailand (TH)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification Restrictions

Asia Pacific (Seoul)

Asia Pacific (Singapore)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

Local telephone numbers: Yes

For business address inside Thailand: Business must provide a copy of the ID of a company authorized representative and company certificate.

For business address outside of Thailand: Proof of business address and proof of ID, such as the business registration. Also, a copy of the ID or passport of an authorized representative.

International caller ID is not guaranteed.

Toll-free prefixes: +66 1800 Yes

Proof of business address and proof of ID, such as the business registration. Also, a copy of the ID or passport of an authorized representative.

The address cannot be in Thailand.

For porting numbers

Supported Regions Porting Windows Required Documents

Not supported

N/A

N/A

Uganda (UG)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

Africa (Cape Town)

Local telephone numbers: Yes

Businesses must provide a copy of business registration containing a proof of address.

Valid proofs of address include: third-party issued bank statements, utility bills (all issued in the previous 6 months); government documents (issued in the previous year).

The business address must be inside of Uganda.

For porting numbers

Supported Regions Porting Windows Required Documents

Not supported

N/A N/A

United Kingdom (GB)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East

US West

Asia Pacific (Seoul)

Asia Pacific (Singapore)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

Canada (Central)

EU (Frankfurt)

EU (London)

Local telephone numbers: No
Mobile prefixes: +44 No
Toll-free prefixes: +44 800, +44 808 No
National prefixes: No

For porting numbers

Supported Regions Porting Windows Required Documents

US East

US West

Asia Pacific (Seoul)

Asia Pacific (Singapore)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

EU (Frankfurt)

EU (London)

Monday-Friday 10 AM to 12 PM CET
  1. Last invoice

  2. Letter of Authorization (LOA)

United States (US)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

US East

US West

Asia Pacific (Seoul)

Asia Pacific (Singapore)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

Canada (Central)

EU (Frankfurt)

EU (London)

Local telephone numbers: No
Toll-free prefixes: No

For porting numbers

Supported Regions Porting Windows Required Documents

US East

US West

Asia Pacific (Seoul)

Asia Pacific (Singapore)

Asia Pacific (Sydney)

Asia Pacific (Tokyo)

EU (Frankfurt)

EU (London)

Monday-Friday 7 AM to 5 PM CST
  1. Last invoice

  2. Letter of Authorization (LOA)

Vietnam (VN)

For ordering phone numbers

Supported Regions Type of Number Are there ID requirements? Acceptable Identification

Asia Pacific (Sydney)

Asia Pacific (Singapore)

Asia Pacific (Tokyo)

Local telephone numbers: No
Toll-free prefixes: yes

Businesses must provide a copy of business registration containing a proof of address.

Valid proofs of address include: third-party issued bank statements, utility bills (all issued in the previous 6 months); government documents (issued in the previous year).

The business address must be outside Vietnam.

Coverage Limitations

  • Local : All major networks except minority three networks FPT, CMC and Gtel.

  • TFN : National reachability only from: VNPT fixed network, Vinaphone Mobile, and SPT network.

For porting numbers

Supported Regions Porting Windows Required Documents

Not supported

N/A

N/A