Region requirements for ordering and porting phone numbers

Country or region regulations often require a local office address and specific identification documents to purchase and own a phone number. The address that you provide can be the business or personal address where the phone numbers are used.

For a list of the telephony capabilities that Amazon Connect provides, see the Amazon Connect Telecoms Country Coverage Guide.

Following is a list of ID Requirements by country or region. When you request an international number, we'll work with you to submit your documents.

Important

• Addresses that can be claimed without presence, such as PO Box addresses, are not valid in any country.

• After your numbers are ordered or ported, the exact number of requested phone numbers appear on the Manage Phone numbers page in the Amazon Connect admin website for you to manage. You won't have access to all available numbers in that country.

Anguilla (AI)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon)	Local telephone numbers:	Yes	An order form is required. Use the form that is provided to you when you make the request. Provide the following information: Your name and address A description of the service for which the number(s) will be used A global address is acceptable.

Number portability

Porting of specific number ranges is supported. Create an AWS Support ticket to verify the portability of your number(s).

Antigua and Barbuda (AG)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon)	Local telephone numbers: +1 268	Yes	File orders in writing. Use the form that is provided to you when you make the request. Provide the following information: Your name and address A description of the service for which the number(s) will be used

Number portability

Porting of specific number ranges is supported. Create an AWS Support ticket to verify the portability of your number(s).

Argentina (AR)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon)	Local telephone numbers:	No
	Toll-free prefixes: +54 800	No
	Shared-Cost prefixes: +54 810	No

Number portability

Supported Regions	Portability windows	Required Documents
US East (N. Virginia) US West (Oregon)	Monday-Friday 2AM-4AM or 10AM-12PM or 3PM-5PM UTC-3 Buenos Aires time	Last invoice Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it. Argentinian AFIP (Federal Tax Agency) extract, as proof of CUIT (Clave Única de Identificación Tributaria - Unique Tax Payer ID) Scanned copy of the Power of Attorney assigning the signatory sufficient attributes that allow them to request the portability, or Company Statute where the signatory appears with such attributes Scanned copy of the DNI (National Identity Card) of the signatory with power of attorney
US East (N. Virginia) US West (Oregon) Africa (Cape Town) Asia Pacific (Singapore) Asia Pacific (Seoul) Asia Pacific (Sydney) Asia Pacific (Tokyo) Europe (Frankfurt) Europe (London)	Preset UIFN times only	Service Provider Change Authorization and Designation of Agency provided by Amazon

Australia (AU)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
All	Local telephone numbers:	Yes	Your business address, a contact name, and phone number. An address in Australia is required
	Toll-free prefixes: +61 1300, +61 1800	No	Your business address, a contact name, and phone number. A global address is acceptable.

Number portability

Supported Regions	Portability windows	Required Documents
Focused on: Asia Pacific (Seoul) Asia Pacific (Singapore) Asia Pacific (Sydney) Asia Pacific (Tokyo)	Monday-Friday 8 AM -12 PM AEST	Last invoice Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Austria (AT)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
All	Local telephone numbers:	Yes	Proof of telecom services at your address, which must match the city code requested. Valid forms of proof (must be issued in the past 6 months): Invoice from a network operator for another phone number, at your address Invoice from an internet services provider for internet access with fix IP address, at your address
	National prefixes: +43 720	Yes	Proof of telecom services at your address, which must be within the country. Valid forms of proof (must be issued in the past 6 months): Invoice from a network operator for another phone number, at your address Invoice from an internet services provider for internet access with fix IP address, at your address
	Toll-free prefixes: +43 800	Yes	Your business name, address, and a copy of the business registration (global).A global address is acceptable.

Number portability

Supported Regions	Portability windows	Required Documents
Focused on: US East (N. Virginia) US West (Oregon) Europe (Frankfurt) Europe (London)	Monday-Friday 10 AM to 12 PM CET	Last invoice Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Belgium (BE)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
All	Local telephone numbers:	Yes	Your business address. It must be in the relevant geographic zone.
	Mobile prefixes: +32 46	No
	Toll-free prefixes: +32 800	No

Number portability

Supported Regions	Portability windows	Required Documents
Focused on: US East (N. Virginia) US West (Oregon) Europe (Frankfurt) Europe (London)	Monday-Friday 10 AM to 12 PM CET	Last invoice Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it. Mandatory to provide service address for the numbers Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Bahamas (BS)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon)	Local telephone numbers: +1 242	Yes	An order form is required. Use the form that is provided to you when you make the request. Provide the following information: Your name and address A description of the service for which the number(s) will be used A global address is acceptable.

Number portability

Porting of specific number ranges is supported. Create an AWS Support ticket to verify the portability of your number(s).

Barbados (BB)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon)	Local telephone numbers: +1 246	Yes	An order form is required. Use the form that is provided to you when you make the request. Provide the following information: Your name and address A description of the service for which the number(s) will be used A global address is acceptable.

Number portability

Porting of specific number ranges is supported. Create an AWS Support ticket to verify the portability of your number(s).

Bolivia (BO)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon)	National prefixes: +591 50	No

Number portability

Porting is not supported.

Bonaire (BQ)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon)	Local telephone numbers: +599 7	Yes	An order form is required. Use the form that is provided to you when you make the request. Provide the following information: Your name and address A description of the service for which the number(s) will be used A global address is acceptable.

Number portability

Porting of specific number ranges is supported. Create an AWS Support ticket to verify the portability of your number(s).

Brazil (BR)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	How to access
US East (N. Virginia) US West (Oregon)	Local telephone numbers:	Yes. Local Brazilian presence is required. CNPJ (National Registration Number of Legal Entities in Brazil) Local company name matching the CNPJ	To obtain numbers in Brazil: Open an AWS Support ticket. An AWS Support representative will contact you. They will put you in contact with our local telephony provider to provide you with an in Country-Specific Agreement. After you have your numbers from our carrier, perform the steps explained in Map third-party numbers to your Amazon Connect account to add your numbers to your Amazon Connect instance.
	Toll-free prefixes:

Number portability

Supported Regions	Type of Number	Are there ID requirements?	How to access
US East (N. Virginia) US West (Oregon)	Local telephone numbers:	Yes. Local Brazilian presence is required. CNPJ (National Registration Number of Legal Entities in Brazil) Local company name matching the CNPJ	If you currently have local numbers in Amazon Connect: Coordinate with the telephony provider that we have contracted with for your number porting. Open an AWS Support ticket to have your ported numbers added to your Amazon Connect instance. Important We recommend opening the AWS Support ticket at least 5 days before your scheduled porting date with the telephony provider. If you are in the process of porting numbers and do not yet have local numbers in Brazil associated with your Amazon Connect instance, follow the steps outlined above for ordering numbers. This includes opening a ticket with AWS Support to initiate the process.
	Toll-free prefixes:

Brunei (BN)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
Europe (Frankfurt) Europe (London)	Toll-free prefixes:	Yes	An order form is required. Use the form that is provided to you when you make the request. Provide the following information: Your name and address A description of the service for which the number(s) will be used A global address is acceptable.

Number portability

Porting is not supported.

Canada (CA)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon) Canada (Central) Europe (Frankfurt) Europe (London) AWS GovCloud (US-West)	Local telephone numbers:	No
	Toll-free prefixes:	No

Number portability

Supported Regions	Portability windows	Required Documents
US East (N. Virginia) US West (Oregon) Canada (Central) Europe (Frankfurt) Europe (London) AWS GovCloud (US-West)	Monday-Friday 7 AM to 5 PM CST	Last invoice Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.

Chile (CL)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon)	Local telephone numbers:	No
	Toll-free prefixes:	No

Number portability

Supported Regions	Portability windows	Required Documents
US East (N. Virginia) US West (Oregon)	Monday-Friday 9 PM to 3 AM PST	Last invoice Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it. Copy of legal representative's photo ID Copy of local business registration

China (CN)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon) Africa (Cape Town) Asia Pacific (Singapore) Asia Pacific (Seoul) Asia Pacific (Sydney) Asia Pacific (Tokyo) Europe (Frankfurt) Europe (London)	UIFN	Yes	Your business name, address and service usage description. A global address is acceptable.

Number portability

Supported Regions	Portability windows	Required Documents
US East (N. Virginia) US West (Oregon) Africa (Cape Town) Asia Pacific (Singapore) Asia Pacific (Seoul) Asia Pacific (Sydney) Asia Pacific (Tokyo) Europe (Frankfurt) Europe (London)	Preset UIFN times only	Service Provider Change Authorization and Designation of Agency provided by Amazon

Colombia (CO)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon)	Local telephone numbers:	No
	Toll-free prefixes: +57 800	No

Number portability

Supported Regions	Portability windows	Required Documents
Not supported	N/A	N/A

Costa Rica (CR)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon)	Local telephone numbers:	No
	Toll-free prefixes: +506 800	No

Number portability

Supported Regions	Portability windows	Required Documents
Not supported	N/A	N/A

Croatia (HR)

For UIFN numbers, supports standard Regions and requirements.

Curaçao (CW)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon)	Local telephone numbers: +599 9	Yes	An order form is required. Use the form that is provided to you when you make the request. Provide the following information: Your name and address A description of the service for which the number(s) will be used A global address is acceptable.

Number portability

Porting of specific number ranges is supported. Create an AWS Support ticket to verify the portability of your number(s).

Cyprus (CY)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
Europe (Frankfurt) Europe (London)	Local telephone numbers:	Yes	Your business address. It must be in the relevant geographic zone.
	Toll-free prefixes: + 357 800	No

Number portability

Supported Regions	Portability windows	Required Documents
Europe (Frankfurt) Europe (London)	Monday-Friday 10 AM to 12 PM CET	Last invoice Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it. Copy of Certificate of Directors and Secretary of the Company Copy of Certificate of Incorporation Copy of legal representative's photo ID

Czech Republic (CZ)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon) Canada (Central) Europe (Frankfurt) Europe (London)	Local telephone numbers:	Yes	Your residence or business address. Both must be in the relevant geographic zone.
	Toll-free prefixes: +420 800	Yes	Your business name and address. A global address is acceptable.

Number portability

Supported Regions	Portability windows	Required Documents
US East (N. Virginia) US West (Oregon) Europe (Frankfurt) Europe (London)	Monday-Friday 3 PM to 4 PM CET	Last invoice Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it. Business registration. Documents required per Type of Number as listed in the previous table for ordering numbers

Denmark (DK)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
All	Local telephone numbers:	Yes	Your business name, address, and service description. A global address is acceptable.
	Mobile prefixes: +45 9x	No
	Toll-free prefixes: +45 808	Yes	Your business name, address, and service description. A global address is acceptable.

Number portability

Supported Regions	Portability windows	Required Documents
Focused on: US East (N. Virginia) US West (Oregon) Europe (Frankfurt) Europe (London)	Monday-Friday 10 AM to 12 PM CET	Last invoice Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it. Documents required per Type of Number as listed in the previous table for ordering numbers

Dominican Republic (DOM)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon)	Local telephone numbers:	No	N/A
	Toll-free prefixes: +1 8xx	No	NA

Number portability

Supported Regions	Portability windows	Required Documents
US East (N. Virginia) US West (Oregon)	Monday-Friday 10:00PM to 04:00AM PST	Letter of Authorization (LOA) signed: When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it Only Local Address accepted Copy of the ID or passport of an authorized representative who signs the LOA Copy of Local Commercial Registry Number known as RNC / "Número de Registro Mercantil".

Ecuador (ECU)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon)	Local telephone numbers:	No	N/A
	Toll-free prefixes: [phone]XXXX	No	N/A

Number portability

Supported Regions	Portability windows	Required Documents
Not supported	N/A	N/A

El Salvador (SV)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon)	Local telephone numbers:	Yes	Businesses must provide their name, address, and RUC/ TaxID number, along with a copy of the business registration and a proof of address. Valid proofs of address include: third-party issued bank statements, utility bills (all issued in the previous 6 months); government documents (issued in the previous year). A local address is required.
	Toll-free prefixes:	Yes	Businesses must provide a copy of business registration and a proof of address. Valid proofs of address include: third-party issued bank statements, utility bills (all issued in the previous 6 months); government documents (issued in the previous year).

Number portability

Supported Regions	Portability windows	Required Documents
US East (N. Virginia) US West (Oregon)	Monday-Friday 03:00AM to 05:00AM CST	Letter of Authorization (LOA) Portability Form. When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it. Copy of Local Business Registration with local representative(s) information. Local ID "Documento Unico de Identidad (DUI)" from local representative. Tax Number registration (Número de Identificación Tributaria). Valid proofs of address include, for example, utility bills issued in the previous three months.

Estonia (EE)

For ordering phone numbers

For UIFN numbers, supports standard Regions and requirements.

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
Europe (Frankfurt) Europe (London)	Toll-free prefixes: +372 800	No
	National prefixes: +372	Yes	Your business address. A copy of the ID/business registration. A global address is acceptable.

Number portability

Supported Regions	Portability windows	Required Documents
Europe (Frankfurt) Europe (London)	Monday-Friday 10 AM to 12 PM CET	Last invoice Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it. LOA template has to include a local address. If this is a company, a business number is required.

Finland (FI)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon) Canada (Central) Europe (Frankfurt) Europe (London)	Local telephone numbers:	Yes	Your residence or business address. Both must be in the relevant geographic zone.
	Toll-free prefixes: +358 800	No
	National prefixes: +358 75	No

Number portability

Supported Regions	Portability windows	Required Documents
US East (N. Virginia) US West (Oregon) Europe (Frankfurt) Europe (London)	Monday-Friday 10 AM to 12 PM CET	Last invoice Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

France (FR)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon) Canada (Central) Europe (Frankfurt) Europe (London)	Local telephone numbers: +33 1, +33 2, +33 3, +33 4, +33 5	Yes	A business address in France is required. You must provide a copy of the business registration (KBIS or INSEE extract issued in the past 3 months), listing the provided address in France as main business address.
	National prefixes: +33 9	Yes	A business address in France is required. You must provide a copy of the business registration (KBIS or INSEE extract issued in the past 3 months), listing the provided address in France as main business address.
	Toll-free prefixes: +33 80	Yes	A business address in the European Union is required, as well as a contact phone number.

Type of Number	Prefixes	Restriction
NPV numbers:	+33 162, 163, 270, 271, 377, 378, 424,425, 568, 569, 948, 949	Amazon Connect does not support ordering or porting of numbers in these ranges.

Number portability

Supported Regions	Portability windows	Required Documents
US East US West EU (Frankfurt) EU (London)	Monday-Friday 10 AM to 12 PM CET	Last invoice Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it. Documents required per Type of Number as listed in the previous table for ordering numbers. It is mandatory to provide RIO code from the losing carrier, or at least the SIRET. You can obtain the SIRET by contacting your existing telecom carrier.

French Guiana (GF)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon) Africa (Cape Town) Asia Pacific (Singapore) Asia Pacific (Seoul) Asia Pacific (Sydney) Asia Pacific (Tokyo) Europe (Frankfurt) Europe (London)	UIFN	Yes	Your business name, address and service usage description. A global address is acceptable.

Number portability

Supported Regions	Portability windows	Required Documents
US East (N. Virginia) US West (Oregon) Africa (Cape Town) Asia Pacific (Singapore) Asia Pacific (Seoul) Asia Pacific (Sydney) Asia Pacific (Tokyo) Europe (Frankfurt) Europe (London)	Preset UIFN times only	Service Provider Change Authorization and Designation of Agency provided by Amazon

Georgia (GE)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
Europe (Frankfurt) Europe (London)	National prefixes: +995 70	No
	Local telephone numbers: (Tibilisi)	Yes	Your business address. It must be in the relevant geographic zone as the number. You must provide proof of the address.

Number portability

Supported Regions	Portability windows	Required Documents
Not supported	N/A	N/A

Germany (DE)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon) Canada (Central) Europe (Frankfurt) Europe (London)	Local telephone numbers:	Yes	Local address in Germany is required. The address dictates where the geographic number must be sited. Businesses must provide a copy of the business registration document (issued in the past 6 months) as proof of address.
	National prefixes: +49 32	Yes	An address in Germany is required. Businesses must provide a copy of the business registration document (issued in the past 6 months) as proof of address.
	Toll-free prefixes: +49 800	Yes	Your business address outside of Germany. You must provide a copy of the business registration, which serves as proof of company registration and proof of address. If the business registration document does not show an address, a utility bill (issued in the past 6 months) is also required in addition, as proof for the submitted address. No P.O. boxes allowed. For numbers to be answered inside of Germany, a special process applies. You must obtain the number directly from the local regulator and then port it to Amazon Connect. Details about the process are provided when you make the request.

Number portability

Supported Regions	Portability windows	Required Documents
US East (N. Virginia) US West (Oregon) Europe (Frankfurt) Europe (London)	Monday-Friday 10 AM to 12 PM CET	Last invoice Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it. For business ports, end user stamp is mandatory on the LOA. If the number to be ported is an extended line, the main line must be ported. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers. Toll-free numbers can be ported only if you have the number ownership certificate from the regulator.

Greece (GR)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon) Canada (Central) Europe (Frankfurt) Europe (London)	Local telephone numbers:	Yes	Your business address. It must be in the relevant geographic zone.
	Toll-free prefixes: +30 800	No

Number portability

Supported Regions	Portability windows	Required Documents
US East (N. Virginia) US West (Oregon) Europe (Frankfurt) Europe (London)	Monday-Friday 10 AM to 12 PM CET	Last invoice Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it. Company registration certificate Copy of LOA signatory's photo ID/ Passport Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Guatemala (GT)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification	Restrictions
US East (N. Virginia) US West (Oregon)	Local telephone numbers:	No

Number portability

Porting is not supported.

Guadeloupe (GP)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon) Africa (Cape Town) Asia Pacific (Singapore) Asia Pacific (Seoul) Asia Pacific (Sydney) Asia Pacific (Tokyo) Europe (Frankfurt) Europe (London)	UIFN	Yes	Your business name, address and service usage description. A global address is acceptable.

Number portability

Supported Regions	Portability windows	Required Documents
US East (N. Virginia) US West (Oregon) Africa (Cape Town) Asia Pacific (Singapore) Asia Pacific (Seoul) Asia Pacific (Sydney) Asia Pacific (Tokyo) Europe (Frankfurt) Europe (London)	Preset UIFN times only	Service Provider Change Authorization and Designation of Agency provided by Amazon

Honduras (HN)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification	Restrictions
US East (N. Virginia) US West (Oregon)	National DID:	No
	Toll-free prefixes: +504 800	No

Number portability

Porting is not supported.

Hong Kong (HK)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
Asia Pacific (Seoul) Asia Pacific (Singapore) Asia Pacific (Sydney) Asia Pacific (Tokyo)	Local telephone numbers:	Yes	Your address and proof of address. A global address is acceptable.
	National prefixes: +852 58	Yes	Your address and proof of address. A global address is acceptable.
	Toll-free prefixes: +852 800	Yes	Businesses must provide a copy of business registration which serves as proof of company registration and proof of address. A global address is acceptable.

Number portability

Supported Regions	Portability windows	Required Documents
Asia Pacific (Singapore) Asia Pacific (Sydney) Asia Pacific (Tokyo)	N/A	Last invoice. Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers.

Hungary (HU)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
Europe (Frankfurt) Europe (London)	Local telephone numbers:	Yes	Your business address. It must be in the relevant geographic zone. You must provide a copy of the business registration document (issued in the past 6 months) as proof of address. A copy of the ID or passport of an authorized representative is also required.
	Toll-free prefixes: +36 800	No

Number portability

Supported Regions	Portability windows	Required Documents
Europe (Frankfurt) Europe (London)	Monday-Friday 10 AM to 12 PM CET	Last invoice: must be within the last 6 months Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Iceland (IS)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
Europe (Frankfurt) Europe (London)	Local telephone numbers:	No
	Toll-free prefixes:	No

Number portability

Porting is not supported.

Indonesia (ID)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
Asia Pacific (Seoul) Asia Pacific (Singapore) Asia Pacific (Sydney) Asia Pacific (Tokyo)	Local telephone numbers:	No
	Mobile prefixes: +62 855	Yes	Proof of business address, a copy of the ID or passport of an authorized representative, and the business registration. You must also provide a description of how you plan to use the numbers.
	Toll-free prefixes: +62 800	No

Number portability

Supported Regions	Portability windows	Required Documents
Not supported	N/A	N/A

Ireland (IE)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon) Canada (Central) Europe (Frankfurt) Europe (London)	Local telephone numbers:	Yes	Your business address. It must be in the relevant geographic zone.
	Toll-free prefixes: +353 1800	No

Number portability

Supported Regions	Portability windows	Required Documents
US East (N. Virginia) US West (Oregon) Europe (Frankfurt) Europe (London)	Monday-Friday 10 AM to 12 PM CET	Last invoice Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it. It is mandatory to provide the main telephone number on the account. It is mandatory to provide a Wholesale Account number. Type of the line mandatory on the LOA. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Israel (IL)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon) Africa (Cape Town) Asia Pacific (Singapore) Asia Pacific (Seoul) Asia Pacific (Sydney) Asia Pacific (Tokyo) Europe (Frankfurt) Europe (London)	UIFN	Yes	Your business name, address and service usage description. A global address is acceptable.

Number portability

Supported Regions	Portability windows	Required Documents
US East (N. Virginia) US West (Oregon) Africa (Cape Town) Asia Pacific (Singapore) Asia Pacific (Seoul) Asia Pacific (Sydney) Asia Pacific (Tokyo) Europe (Frankfurt) Europe (London)	Preset UIFN times only	Service Provider Change Authorization and Designation of Agency provided by Amazon

Italy (IT)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon) Africa (Cape Town) Canada (Central) Europe (Frankfurt) Europe (London)	Local telephone numbers:	Yes	Your business name, address, and VAT number. You must provide proof of the address along with a copy of the business registration (extracted within the last 6 months). You must provide the following details of an authorized representative: name and address, birth location and data, and nationality and tax code. Also provide proof of the authorized representative's identity, which can be a copy of an ID or passport. The name of the representative must appear on the business registration. A local address in Italy is required.
	Toll-free prefixes: +39 800	Yes	Your business name, address, and VAT number. You must provide the following details of an authorized representative: name and address, birth location and data, and nationality and tax code. Also provide proof of the authorized representative's identity, which can be a copy of an ID or passport. A business address in the European Union is required.

Number portability

Supported Regions	Portability windows	Required Documents
US East (N. Virginia) US West (Oregon) Europe (Frankfurt) Europe (London)	Monday-Friday 10 AM to 12 PM CET	Last invoice Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it. Migration code of the requested number is mandatory. Obtain this code from the losing carrier. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Jamaica (JM)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon)	Local telephone numbers:	Yes	An order form is required. Use the form that is provided to you when you make the request. Provide the following information: Your name and address A description of the service for which the number(s) will be used A global address is acceptable.

Number portability

Porting of specific number ranges is supported. Create an AWS Support ticket to verify the portability of your number(s).

Japan (JP)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
Asia Pacific (Seoul) Asia Pacific (Singapore) Asia Pacific (Sydney) Asia Pacific (Tokyo)	Local telephone numbers:	Yes	Businesses must provide 3 pieces of documentation: Company registration documents (must be issued in the past 6 months). These documents must show: The business address is in the city corresponding to the requested area code of the number. The authorized representative of the business. A copy of the personal ID or passport of the business's authorized representative. The person must be registered on the Company Registration Documents. Valid personal ID can be government-issued IDs or passports. Proof of address for the business (must be issued in the past 6 months). Valid proofs of address include: third-party issued bank statements, public utility bills; government documents; or IDs listing the submitted address, such as government-issued IDs, passports, and business registration. Copies of these documents should be made into a single ZIP file.
	Toll-free prefixes: +81 120, +81 800	Yes	Businesses must provide the following documentation: Company registration documents (must be issued in the past 6 months). These documents must show: The business address. A global address is acceptable. The authorized representative of the business. A copy of the personal ID or passport of the business's authorized representative. The person must be registered on the Company Registration Documents. Valid personal ID can be government-issued IDs and passports. Copies of these documents should be made into a single ZIP file.

Number portability

Supported Regions	Portability windows	Required Documents
Asia Pacific (Tokyo)		Last invoice Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it. Documents required per Type of Number as listed in the previous table for ordering numbers Submit an AWS Support ticket to verify the portability of your number(s).

Latvia (LV)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
Europe (Frankfurt) Europe (London)	Toll-free prefixes: +371 80	Yes	Businesses must provide a copy of the business registration, along with proof of address within Latvia (issued in the past 6 months). Valid forms of proof: Business Registration Third-party issued bank statement Public utility bill showing regular use Lease Agreement Government documents
	National prefixes: +371 6	Yes	Businesses must provide proof of address within Latvia (issued in the past 6 months). Valid forms of proof: Business Registration Third-party issued bank statement Public utility bill showing regular use Lease Agreement Government documents

Number portability

Supported Regions	Portability windows	Required Documents
Europe (Frankfurt) Europe (London)	Monday-Friday 10 AM to 12 PM CET	Last invoice Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Lithuania (LT)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
Europe (Frankfurt) Europe (London)	Local telephone numbers:	Yes	Your business address. It must be in the relevant geographic zone.
	Toll-free prefixes: +370 800	Yes	Your business address in the country.

Number portability

Supported Regions	Portability windows	Required Documents
Europe (Frankfurt) Europe (London)	Monday-Friday 10 AM to 12 PM CET	Last invoice Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it. VAT number and local address is needed on the LOA. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Luxembourg (LU)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
Europe (Frankfurt) Europe (London)	Local telephone numbers: +352 27	Yes	Your residence or business address. It must be in the relevant geographic zone. A contact phone number.
	National prefixes:	Yes	An address in Luxembourg is required. Businesses must provide a copy of the business registration. A contact phone number.
	Toll-free prefixes: +352 800	Yes	Your business name and address. A global address is acceptable. A contact phone number.

Number portability

Supported Regions	Portability windows	Required Documents
Europe (Frankfurt) Europe (London)	Monday-Friday 10 AM to 12 PM CET	Last invoice Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it. You must provide the account number from the Main Losing Carrier to which the requested DID is assigned. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Macao (MO)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon) Africa (Cape Town) Asia Pacific (Singapore) Asia Pacific (Seoul) Asia Pacific (Sydney) Asia Pacific (Tokyo) Europe (Frankfurt) Europe (London)	UIFN	Yes	Your business name, address and service usage description. A global address is acceptable.

Number portability

Supported Regions	Portability windows	Required Documents
US East (N. Virginia) US West (Oregon) Africa (Cape Town) Asia Pacific (Singapore) Asia Pacific (Seoul) Asia Pacific (Sydney) Asia Pacific (Tokyo) Europe (Frankfurt) Europe (London)	Preset UIFN times only	Service Provider Change Authorization and Designation of Agency provided by Amazon

Macedonia (MK)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon) Africa (Cape Town) Asia Pacific (Singapore) Asia Pacific (Seoul) Asia Pacific (Sydney) Asia Pacific (Tokyo) Europe (Frankfurt) Europe (London)	UIFN	Yes	Your business name, address and service usage description. A global address is acceptable.

Number portability

Supported Regions	Portability windows	Required Documents
US East (N. Virginia) US West (Oregon) Africa (Cape Town) Asia Pacific (Singapore) Asia Pacific (Seoul) Asia Pacific (Sydney) Asia Pacific (Tokyo) Europe (Frankfurt) Europe (London)	Preset UIFN times only	Service Provider Change Authorization and Designation of Agency provided by Amazon

Malaysia (MY)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
Asia Pacific (Seoul) Asia Pacific (Singapore) Asia Pacific (Sydney) Asia Pacific (Tokyo)	Local telephone numbers	Yes	Your business address. It must be in the relevant geographic zone. Business Registration Documentation. Numbers can only be assigned to global companies, that are not owned by a Malaysian entity, and that have a branch or local office established in Malaysia, with proof of registration in the country. An order form, which must include a name, address, contact person and a phone number. Use the form that is provided to you when you make the request.
	Toll-free prefixes: +60 1800	Yes	Business Registration Documentation. Your business address. A global address is acceptable.

Number portability

Supported Regions	Portability windows	Required Documents
Not supported	N/A	N/A

Malta (MT)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon) Africa (Cape Town) Asia Pacific (Singapore) Asia Pacific (Seoul) Asia Pacific (Sydney) Asia Pacific (Tokyo) Europe (Frankfurt) Europe (London)	UIFN	Yes	Your business name, address and service usage description. A global address is acceptable.

Number portability

Supported Regions	Portability windows	Required Documents
US East (N. Virginia) US West (Oregon) Africa (Cape Town) Asia Pacific (Singapore) Asia Pacific (Seoul) Asia Pacific (Sydney) Asia Pacific (Tokyo) Europe (Frankfurt) Europe (London)	Preset UIFN times only	Service Provider Change Authorization and Designation of Agency provided by Amazon

Martinique (MQ)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon) Africa (Cape Town) Asia Pacific (Singapore) Asia Pacific (Seoul) Asia Pacific (Sydney) Asia Pacific (Tokyo) Europe (Frankfurt) Europe (London)	UIFN	Yes	Your business name, address and service usage description. A global address is acceptable.

Number portability

Supported Regions	Portability windows	Required Documents
US East (N. Virginia) US West (Oregon) Africa (Cape Town) Asia Pacific (Singapore) Asia Pacific (Seoul) Asia Pacific (Sydney) Asia Pacific (Tokyo) Europe (Frankfurt) Europe (London)	Preset UIFN times only	Service Provider Change Authorization and Designation of Agency provided by Amazon

Mayotte (YT)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon) Africa (Cape Town) Asia Pacific (Singapore) Asia Pacific (Seoul) Asia Pacific (Sydney) Asia Pacific (Tokyo) Europe (Frankfurt) Europe (London)	UIFN	Yes	Your business name, address and service usage description. A global address is acceptable.

Number portability

Supported Regions	Portability windows	Required Documents
US East (N. Virginia) US West (Oregon) Africa (Cape Town) Asia Pacific (Singapore) Asia Pacific (Seoul) Asia Pacific (Sydney) Asia Pacific (Tokyo) Europe (Frankfurt) Europe (London)	Preset UIFN times only	Service Provider Change Authorization and Designation of Agency provided by Amazon

Mexico (MX)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon)	Local telephone numbers:	No
	Toll-free prefixes: +52 800	No

Number portability

Supported Regions	Portability windows	Required Documents
US East (N. Virginia) US West (Oregon)	Monday-Friday 10 AM to 12 PM CET or 2 PM to 4 PM CET	Last invoice Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it. Copy of a representative's photo ID Copy of local business registration

Monaco (MC)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon) Africa (Cape Town) Asia Pacific (Singapore) Asia Pacific (Seoul) Asia Pacific (Sydney) Asia Pacific (Tokyo) Europe (Frankfurt) Europe (London)	UIFN	Yes	Your business name, address and service usage description. A global address is acceptable.

Number portability

Supported Regions	Portability windows	Required Documents
US East (N. Virginia) US West (Oregon) Africa (Cape Town) Asia Pacific (Singapore) Asia Pacific (Seoul) Asia Pacific (Sydney) Asia Pacific (Tokyo) Europe (Frankfurt) Europe (London)	Preset UIFN times only	Service Provider Change Authorization and Designation of Agency provided by Amazon

New Zealand (NZ)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
Asia Pacific (Seoul) Asia Pacific (Singapore) Asia Pacific (Sydney) Asia Pacific (Tokyo) >	Local telephone numbers:	No
	Toll-free prefixes: +64 800	No

Number portability

Supported Regions	Portability windows	Required Documents
Asia Pacific (Seoul) Asia Pacific (Singapore) Asia Pacific (Sydney) Asia Pacific (Tokyo)	Monday-Friday 7 AM to 11 AM NZST	Last invoice Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it. Wholesale account number of the phone number from the current carrier.

Netherlands (NL)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon) Canada (Central) Europe (Frankfurt) Europe (London)	Local telephone numbers:	Yes	Your business address. It must be in the relevant geographic zone.
	Toll-free prefixes: +31 800	Yes	An order form is required. Use the form that is provided to you when you make the request. Provide the following information: Your name and address. A description of the service for which the number will be used. A global address is acceptable. Estimated lead time from order to activation is 6 weeks.
	National prefixes: +31 85	Yes	Your business address in the country.

Number portability

Supported Regions	Portability windows	Required Documents
US East (N. Virginia) US West (Oregon) Europe (Frankfurt) Europe (London)	Monday-Friday 10 AM to 12 PM CET	Last invoice Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Nicaragua (NI)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon)	Mobile prefixes: +505 (7)	No	N/A

Norway (NO)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon) Canada (Central) Europe (Frankfurt) Europe (London)	Local telephone numbers:	Yes	Your business address in Norway, street code, municipality code, and company organization number. Norwegian business registration as proof of address.
	Toll-free prefixes: +47 800	Yes	Your business address in Norway, street code, municipality code, and company organization number. Norwegian business registration as proof of address.
	National prefixes: +47 81	Yes	Your business address in Norway, street code, municipality code, and company organization number. Norwegian business registration as proof of address.

Numbers are available to businesses only, not individuals. The DID type is Landline, instead of Geographic. This is because all formerly geographic numbers are now classified as landline, and do not have a geographic zone.

Number portability

Supported Regions	Portability windows	Required Documents
US East (N. Virginia) US West (Oregon) Europe (Frankfurt) Europe (London)	Monday-Friday 10 AM to 12 PM CET	Last invoice Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Panama (PA)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon)	Local telephone numbers:	No
	Toll-free prefixes: +507 800	Yes	Your business address. You can have a maximum of 5 Panama toll-free numbers per business name.

Number portability

Supported Regions	Portability windows	Required Documents
US East (N. Virginia) US West (Oregon)	Monday-Friday 12 AM to 2 AM PST	For porting local numbers: Last invoice and proof of payment Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it. Copy of legal representative's photo ID Copy of local business registration For porting toll-free numbers: Transfer Request Proof of contract termination with the current provider, with a defined disconnection date within at least 14 days. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers.

Peru (PE)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon)	Local telephone numbers:	No
	Toll-free prefixes: +51 800	No

Number portability

Supported Regions	Portability windows	Required Documents
US East (N. Virginia) US West (Oregon)	Monday-Friday 10 PM to 4 AM PST	Last invoice Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it. Copy of legal representative's photo ID Copy of local business registration

Philippines (PH)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon) Africa (Cape Town) Asia Pacific (Singapore) Asia Pacific (Seoul) Asia Pacific (Sydney) Asia Pacific (Tokyo) Europe (Frankfurt) Europe (London)	UIFN	Yes	Your business name, address and service usage description. A global address is acceptable.

Number portability

Supported Regions	Portability windows	Required Documents
US East (N. Virginia) US West (Oregon) Africa (Cape Town) Asia Pacific (Singapore) Asia Pacific (Seoul) Asia Pacific (Sydney) Asia Pacific (Tokyo) Europe (Frankfurt) Europe (London)	Preset UIFN times only	Service Provider Change Authorization and Designation of Agency provided by Amazon

Poland (PL)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon) Canada (Central) Europe (Frankfurt) Europe (London)	Local telephone numbers:	Yes	Your business address and a copy of a business registration. A global address is acceptable.
	Mobile prefixes: +48 73	Yes	Your business name, address and registration number, and a copy of the ID or passport of an authorized representative. A global address is acceptable.
	Toll-free prefixes: +48 800	No

Number portability

Number portability is not available for toll-free and mobile numbers.

Supported Regions	Portability windows	Required Documents
US East (N. Virginia) US West (Oregon) Europe (Frankfurt) Europe (London)	Monday-Friday 12 AM CET	Last invoice Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Portugal (PT)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon) Canada (Central) Europe (Frankfurt) Europe (London)	Local telephone numbers:	Yes	Your business address in Portugal in the relevant geographic zone, and your tax ID (NIF). You must also submit the required proof of Telecom services being provided at the address.
	National prefixes: +351 30	Yes	Your business address in Portugal. You must also submit the required proof of Telecom services being provided at the address.
	Toll-free prefixes: +351 800	Yes	Your business address, your tax ID, and a copy of the business registration. A business address in the European Union is required.

Number portability

Supported Regions	Portability windows	Required Documents
US East (N. Virginia) US West (Oregon) Europe (Frankfurt) Europe (London)	Monday-Friday 10 AM to 12 PM CET	Last invoice Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it. CVP (Código de Validação de Portabilidade) of the requested number is mandatory. Obtain this code from the losing carrier. Copy of legal representative's photo ID Business registration (Certidão de Registo Comercial) Documents required per Type of Number as listed in the previous table for ordering numbers

Puerto Rico (PR)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon) Canada (Central)	Local telephone numbers: +1 787, +1 939	No
	Toll-free prefixes: +1 800	No

Number portability

Supported Regions	Portability windows	Required Documents
US East (N. Virginia) US West (Oregon)	Monday-Friday 10 AM to 12 PM PST	Last invoice Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.

Reunion (RE)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon) Africa (Cape Town) Asia Pacific (Singapore) Asia Pacific (Seoul) Asia Pacific (Sydney) Asia Pacific (Tokyo) Europe (Frankfurt) Europe (London)	UIFN	Yes	Your business name, address and service usage description. A global address is acceptable.

Number portability

Supported Regions	Portability windows	Required Documents
US East (N. Virginia) US West (Oregon) Africa (Cape Town) Asia Pacific (Singapore) Asia Pacific (Seoul) Asia Pacific (Sydney) Asia Pacific (Tokyo) Europe (Frankfurt) Europe (London)	Preset UIFN times only	Service Provider Change Authorization and Designation of Agency provided by Amazon

Romania (RO)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
Europe (Frankfurt) Europe (London)	Local telephone numbers:	Yes	Your address and proof of address. It must be in the relevant geographic zone.
	National prefixes: +40 376	No

Number portability

Supported Regions	Portability windows	Required Documents
Europe (Frankfurt) Europe (London)	Monday-Friday 10 AM to 12 PM PST	Last invoice Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Saba (BQ)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon)	Local telephone numbers: +599 4	Yes	An order form is required. Use the form that is provided to you when you make the request. Provide the following information: Your name and address A description of the service for which the number(s) will be used A global address is acceptable.

Number portability

Porting of specific number ranges is supported. Create an AWS Support ticket to verify the portability of your number(s).

Saint Pierre and Miquelon (PM)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon) Africa (Cape Town) Asia Pacific (Singapore) Asia Pacific (Seoul) Asia Pacific (Sydney) Asia Pacific (Tokyo) Europe (Frankfurt) Europe (London)	UIFN	Yes	Your business name, address and service usage description. A global address is acceptable.

Number portability

Supported Regions	Portability windows	Required Documents
US East (N. Virginia) US West (Oregon) Africa (Cape Town) Asia Pacific (Singapore) Asia Pacific (Seoul) Asia Pacific (Sydney) Asia Pacific (Tokyo) Europe (Frankfurt) Europe (London)	Preset UIFN times only	Service Provider Change Authorization and Designation of Agency provided by Amazon

Serbia (RS)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
Europe (Frankfurt) Europe (London)	Local telephone numbers:	Yes	Your business name, address and service usage description. A global address is acceptable.
	Toll-free prefixes:	No

Number portability

Supported Regions	Portability windows	Required Documents
Not supported	N/A	N/A

Saint Lucia (LC)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon)	Local telephone numbers:	Yes	An order form is required. Use the form that is provided to you when you make the request. Provide the following information: Your name and address A description of the service for which the number(s) will be used A global address is acceptable.

Number portability

Porting of specific number ranges is supported. Create an AWS Support ticket to verify the portability of your number(s).

Saint Martin (MF)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon)	Local telephone numbers: +1 758	Yes	An order form is required. Use the form that is provided to you when you make the request. Provide the following information: Your name and address A description of the service for which the number(s) will be used A global address is acceptable.

Number portability

Porting of specific number ranges is supported. Create an AWS Support ticket to verify the portability of your number(s).

Singapore (SG)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
Asia Pacific (Seoul) Asia Pacific (Singapore) Asia Pacific (Sydney) Asia Pacific (Tokyo)	National prefixes: +65 31 and +65 6	Yes	Address required in country. Documents required for company: Company registration documents
	Toll-free prefixes: +65 800	Yes	Your business address. A global address is acceptable.

Number portability

Number portability is not available for toll-free numbers.

Supported Regions	Portability windows	Required Documents
Asia Pacific (Singapore)	NA	Last invoice Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it. List of Port in Numbers

Porting-out is only possible for contiguous number blocks of 10 numbers (...0 to ...9) due to market practice.

Sint Eustatius (BQ)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon)	Local telephone numbers: +599 3	Yes	An order form is required. Use the form that is provided to you when you make the request. Provide the following information: Your name and address A description of the service for which the number(s) will be used A global address is acceptable.

Number portability

Porting of specific number ranges is supported. Create an AWS Support ticket to verify the portability of your number(s).

Sint Maarten (SX)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon)	Local telephone numbers: +1 721	Yes	An order form is required. Use the form that is provided to you when you make the request. Provide the following information: Your name and address A description of the service for which the number(s) will be used A global address is acceptable.

Number portability

Porting of specific number ranges is supported. Create an AWS Support ticket to verify the portability of your number(s).

Slovakia (SK)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon) Canada (Central) Europe (Frankfurt) Europe (London)	Local telephone numbers:	Yes	Your business address. It must be in the relevant geographic zone.
	Toll-free prefixes: +421 800	No

Number portability

Supported Regions	Portability windows	Required Documents
US East (N. Virginia) US West (Oregon) Europe (Frankfurt) Europe (London)	Monday-Friday 10 AM to 12 PM CET	Last invoice Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Slovenia (SI)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
Europe (Frankfurt) Europe (London)	Local telephone numbers:	Yes	Your business address. It must be in the relevant geographic zone.
	Toll-free prefixes: +386 80	No
	National prefixes: +386 82	Yes	An address in Slovenia is required.

Number portability

Supported Regions	Portability windows	Required Documents
Europe (Frankfurt) Europe (London)	Monday-Friday 10 AM to 12 PM CET	Last invoice Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

South Africa (ZA)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
Africa (Cape Town)	Local numbers:	Yes	Your business address in South Africa, in the relevant geographic zone, along with your Tax ID.
	Mobile numbers:	Yes	Your business address in South Africa and proof of address such as one of the following documents: Excerpt from the commercial register showing the South Africa address Utility bill Tax notice Rent receipt Title deed
	Toll-free prefixes: +27 80	Yes	Your business address in South Africa, along with your tax ID, and a service description.
	Shared-Cost prefixes: +27 860, +27 861	Yes	Your business address in South Africa, along with your tax ID, and a service description.

Number portability

Supported Regions	Portability windows	Required Documents
Africa (Cape Town)	Monday - Friday 5 PM – 6 PM GMT+2 (SAST)	Last invoice. Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers.

South Korea (KR)

Note

Ordering and porting numbers in South Korea takes longer than most other countries because of extra steps related to Regulator review, and because the many of the steps must be performed in Korean. For more information about ordering and porting numbers in South Korea, see Things to know about South Korean numbers, regulations, and porting.

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
Asia Pacific (Seoul)	VoIP prefixes numbers: +82 70	Yes	Local customers should provide a copy of their business (tax office) registration certificate, which is issued by local tax authorities and shows the company's registered address. Submit an AWS Support ticket to verify the documents for new number(s) ordering.
	Representative numbers: +82 15, +82 16	Yes	Representative number order form is required. Use the form that is provided to you when you make the request. Along with this form, the following documents are required: Local customers should provide a copy of their business (tax office) registration certificate, which is issued by local tax authorities and shows the company's registered address. Submit an AWS Support ticket to verify the documents for new number(s) ordering.
	Toll-free prefixes: +82 308	Yes	Your business address in South Korea. Local customers should provide a copy of their business (tax office) registration certificate, which is issued by local tax authorities and shows the company's registered address. Submit an AWS Support ticket to verify the documents for new number(s) ordering. Submit an AWS Support ticket to order a new number.
	Geographic Prefixes: +82 2	Yes (via Porting)	Same as for VOIP numbers, but the provided business registration document should reference a physical location associated with +822 (Seoul) zone. But if new local numbers are needed due to the Korean regulations requiring new local numbers to be physically installed as legacy services, we recommend you pre-plan migrations and ensure that you request numbers with existing providers that have a minimum of 6 months of physical installation of the number. Amazon Connect can support migration of a large number of DIDs, and can port numbers older than 6 months directly to Amazon Connect.

Number portability

Supported Regions	Type of number	Portability windows	Required documents
Asia Pacific (Seoul)	Geographic Prefixes: +82 2 (any +82 number other than +821, +825, +827, +82308)	Monday-Friday 10 AM to 12 PM CET	New SIP Order Form and SIP Port Form for the existing number(s). Use the forms that are provided to you when you make the request. Documents must be signed by a company employee whose month and year of birth are noted, and the company stamp must be applied. Along with these forms the following documents are required: Korean Business Certificate within 6 months. The certificate must match the geographic zone Personal ID for person signing the form Certificate of Seal Impression Submit an AWS Support ticket to verify the portability of your number(s).
	National Prefixes: +82 50	Monday-Friday 10 AM to 12 PM CET	New SIP Order Form and SIP Port Form for the existing number(s). Use the forms that are provided to you when you make the request. Documents must be signed by a company employee whose month and year of birth are noted, and the company stamp must be applied. Along with these forms the following documents are required: Korean Business Certificate within 6 months. The certificate must match the geographic zone Personal ID for person signing the form Certificate of Seal Impression Submit an AWS Support ticket to verify the portability of your number(s).
	Representative numbers: +82 15, +82 16	Monday-Friday 10 AM to 12 PM CET	RN/TFN change form is required. Use the form that is provided to you when you make the request. Along with this form the following documents are required: Copy of the company certified registration within 6 months Submit an AWS Support ticket to verify the portability of your number(s).
	Toll-free prefixes: +82 308	Monday-Friday 10 AM to 12 PM CET	RN/TFN change form required. Use the form that is provided to you when you make the request. Along with this form the following documents are required: Copy of the company certified registration within 6 months Submit an AWS Support ticket to verify the documents for new number(s) ordering.
	VoIP prefixes numbers: +82 70	Monday-Friday 10 AM to 12 PM CET	Effectively, callforward to another +8270 is possible. New SIP Order Form and SIP Port Form for the existing number(s). Use the forms that are provided to you when you make the request. Documents must be signed by a company employee whose month and year of birth are noted, and the company stamp must be applied. Along with these forms the following documents are required: Korean Business Certificate within 6 months. The certificate must match the geographic zone. Personal ID for person signing the form. Certificate of Seal Impression Submit an AWS Support ticket to verify the portability of your number(s).

Spain (ES)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon) Canada (Central) Europe (Frankfurt) Europe (London)	Local telephone numbers:	Yes	Your business address in Spain in the relevant geographic zone, and your tax ID (CIF). A copy of the business registration and a proof of address.
	Toll-free prefixes: +34 900	No
	National prefixes: +34 902	Yes	Your business address in Spain. A copy of the business registration and a proof of address.

Number portability

Supported Regions	Portability windows	Required Documents
US East (N. Virginia) US West (Oregon) Europe (Frankfurt) Europe (London)	Monday-Friday 10 AM to 12 PM CET	Last invoice Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it. CIF/NIF (VAT number) Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Sweden (SE)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon) Canada (Central) Europe (Frankfurt) Europe (London)	Local telephone numbers:	Yes	Your business address in Sweden, your VAT number, and a copy of the business registration.
	National prefixes: +46 77 and +46 10	Yes	Your business address in Sweden, your VAT number, and a copy of the business registration.
	Mobile prefixes: +46 766	No
	Toll-free prefixes: +46 20	Yes	Your business address in the European Union, your VAT number, and a copy of the business registration.

Number portability

Number portability is not available for +46 77 numbers.

Supported Regions	Portability windows	Required Documents
US East (N. Virginia) US West (Oregon) Europe (Frankfurt) Europe (London)	Monday-Friday 10 AM to 12 PM CET	Last invoice Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it. Your tax number has to be provided. A Swedish organization number usually contains 12 digits, starting with 16 if it is from a company, or 19 or 20 if it's personal. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers

Switzerland (CH)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon) Canada (Central) Europe (Frankfurt) Europe (London)	Local telephone numbers:	Yes	Your business address in the country. A copy of the ID/business registration and a proof of address.
	Toll-free prefixes: +41 800	Yes	Your business address and a copy of business registration. A global address is acceptable.

Number portability

Supported Regions	Portability windows	Required Documents
US East (N. Virginia) US West (Oregon) Europe (Frankfurt) Europe (London)	Monday-Friday 10 AM to 12 PM CET	Last invoice Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it. Documents required for the Type of Number, as listed in the previous table for ordering phone numbers Proof of address Company registration

Taiwan (TW)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon) Africa (Cape Town) Asia Pacific (Singapore) Asia Pacific (Seoul) Asia Pacific (Sydney) Asia Pacific (Tokyo) Europe (Frankfurt) Europe (London)	UIFN	Yes	Your business name, address and service usage description. A global address is acceptable.

Number portability

Supported Regions	Portability windows	Required Documents
US East (N. Virginia) US West (Oregon) Africa (Cape Town) Asia Pacific (Singapore) Asia Pacific (Seoul) Asia Pacific (Sydney) Asia Pacific (Tokyo) Europe (Frankfurt) Europe (London)	Preset UIFN times only	Service Provider Change Authorization and Designation of Agency provided by Amazon

Thailand (TH)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification	Restrictions
Asia Pacific (Seoul) Asia Pacific (Singapore) Asia Pacific (Sydney) Asia Pacific (Tokyo)	Local telephone numbers:	Yes	For business address inside Thailand: Business must provide a copy of the ID of a company authorized representative and company certificate. For business address outside of Thailand: Proof of business address and proof of ID, such as the business registration. Also, a copy of the ID or passport of an authorized representative.	International caller ID is not guaranteed.
	Toll-free prefixes: +66 1800	Yes	Proof of business address and proof of ID, such as the business registration. Also, a copy of the ID or passport of an authorized representative. The address cannot be in Thailand.

Number portability

Supported Regions	Portability windows	Required Documents
Not supported	N/A	N/A

Trinidad and Tobago (TT)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon)	Local telephone numbers: +1 868	Yes	An order form is required. Use the form that is provided to you when you make the request. Provide the following information: Your name and address A description of the service for which the number(s) will be used A global address is acceptable.

Number portability

Porting of specific number ranges is supported. Create an AWS Support ticket to verify the portability of your number(s).

Turks and Caicos (TC)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon)	Local telephone numbers: +1 649	Yes	An order form is required. Use the form that is provided to you when you make the request. Provide the following information: Your name and address A description of the service for which the number(s) will be used A global address is acceptable.

Number portability

Porting of specific number ranges is supported. Create an AWS Support ticket to verify the portability of your number(s).

Uganda (UG)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
Africa (Cape Town)	Local telephone numbers:	Yes	Businesses must provide a copy of business registration containing a proof of address. Valid proofs of address include: third-party issued bank statements, utility bills (all issued in the previous 6 months); government documents (issued in the previous year). The business address must be inside of Uganda.
	Toll-free prefixes	No

Number portability

Supported Regions	Portability windows	Required Documents
Not supported	N/A	N/A

United Kingdom (GB)

For UIFN numbers, supports standard Regions and requirements.

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon) Asia Pacific (Seoul) Asia Pacific (Singapore) Asia Pacific (Sydney) Asia Pacific (Tokyo) Canada (Central) Europe (Frankfurt) Europe (London)	Local telephone numbers:	No
	Mobile prefixes: +44	No
	Toll-free prefixes: +44 800, +44 808	No
	National prefixes:	No

Number portability

Supported Regions	Portability windows	Required Documents
US East (N. Virginia) US West (Oregon) Asia Pacific (Seoul) Asia Pacific (Singapore) Asia Pacific (Sydney) Asia Pacific (Tokyo) Europe (Frankfurt) Europe (London)	Monday-Friday 10 AM to 12 PM CET	Last invoice Site address in the UK for local numbers. Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.

United States (US)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon) Asia Pacific (Seoul) Asia Pacific (Singapore) Asia Pacific (Sydney) Asia Pacific (Tokyo) Canada (Central) Europe (Frankfurt) Europe (London)	Local telephone numbers:	No
	Toll-free prefixes:	No

Number portability

Supported Regions	Portability windows	Required Documents
US East (N. Virginia) US West (Oregon) Asia Pacific (Seoul) Asia Pacific (Singapore) Asia Pacific (Sydney) Asia Pacific (Tokyo) Europe (Frankfurt) Europe (London)	Monday-Friday 7 AM to 5PM CST	Last invoice Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.

Uruguay (UY)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon) Africa (Cape Town) Asia Pacific (Singapore) Asia Pacific (Seoul) Asia Pacific (Sydney) Asia Pacific (Tokyo) Europe (Frankfurt) Europe (London)	UIFN	Yes	Your business name, address and service usage description. A global address is acceptable.

Number portability

Supported Regions	Portability windows	Required Documents
US East (N. Virginia) US West (Oregon) Africa (Cape Town) Asia Pacific (Singapore) Asia Pacific (Seoul) Asia Pacific (Sydney) Asia Pacific (Tokyo) Europe (Frankfurt) Europe (London)	Preset UIFN times only	Service Provider Change Authorization and Designation of Agency provided by Amazon

Venezuela (VE)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon)	Local telephone numbers	No	Not applicable
	Toll-free prefixes	No	Not applicable

Number portability

Porting is not supported.

Vietnam (VN)

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
Asia Pacific (Singapore) Asia Pacific (Sydney) Asia Pacific (Tokyo)	Local telephone numbers:	No
	Toll-free prefixes:	yes	Businesses must provide a copy of business registration containing a proof of address. Valid proofs of address include: third-party issued bank statements, utility bills (all issued in the previous 6 months); government documents (issued in the previous year). The business address must be outside Vietnam.

Coverage Limitations

• Local : All major networks except minority three networks FPT, CMC and Gtel.

• TFN : National reachability only from: VNPT fixed network, Vinaphone Mobile, and SPT network.

Number portability

Supported Regions	Portability windows	Required Documents
Not supported	N/A	N/A

UIFN requirements

For ordering phone numbers

Supported Regions	Type of Number	Are there ID requirements?	Acceptable Identification
US East (N. Virginia) US West (Oregon) Africa (Cape Town) Asia Pacific (Singapore) Asia Pacific (Seoul) Asia Pacific (Sydney) Asia Pacific (Tokyo) Europe (Frankfurt) Europe (London)	UIFN	Yes	Your business name, address and service usage description. A global address is acceptable.

Number portability

Supported Regions	Portability windows	Required Documents
US East (N. Virginia) US West (Oregon) Africa (Cape Town) Asia Pacific (Singapore) Asia Pacific (Seoul) Asia Pacific (Sydney) Asia Pacific (Tokyo) Europe (Frankfurt) Europe (London)	Preset UIFN times only	Service Provider Change Authorization and Designation of Agency provided by Amazon