Using service-linked roles for Amazon Connect Customer Profiles

Amazon Connect Customer Profiles uses AWS Identity and Access Management (IAM) service-linked roles. A service-linked role is a unique type of IAM role that is linked directly to Customer Profiles. Service-linked roles are predefined by Customer Profiles and include all the permissions that the service requires to call other AWS services on your behalf.

A service-linked role makes setting up Amazon Connect Customer Profiles easier because you don’t have to manually add the necessary permissions. Amazon Connect Customer Profiles defines the permissions of its service-linked roles, and unless defined otherwise, only Amazon Connect Customer Profiles can assume its roles. The defined permissions include the trust policy and the permissions policy, and that permissions policy cannot be attached to any other IAM entity.

For information about other services that support service-linked roles, see AWS services that work with IAM and look for the services that have Yes in the Service-linked roles column. Choose a Yes with a link to view the service-linked role documentation for that service.

Service-linked role permissions for Amazon Connect Customer Profiles

Amazon Connect Customer Profiles uses the service-linked role named AWSServiceRoleForProfile_unique-id which allows Amazon Connect Customer Profiles to access AWS services and resources on your behalf..

The AWSServiceRoleForProfile prefixed service-linked role trusts the following services to assume the role:

• profile.amazonaws.com

The role permissions policy named CustomerProfilesServiceLinkedRolePolicy allows Amazon Connect Customer Profiles to complete the following actions on the specified resources:

• Action: Amazon CloudWatch Metrics cloudwatch:PutMetricData to publish Amazon Connect usage metrics for an instance to your account.

• Action: IAM iam:DeleteRole to delete the AWSServiceRoleForProfile prefixed service-linked role itself when associated Amazon Connect Customer Profiles Domain is deleted.

You must configure permissions to allow an IAM entity (such as a user, group, or role) to create, edit, or delete a service-linked role. For more information, see Service-linked role permissions in the IAM User Guide.

Creating a service-linked role for Amazon Connect Customer Profiles

You don't need to manually create a service-linked role. When you create your first Amazon Connect Customer Profiles Domain in the AWS Management Console, the AWS CLI, or the AWS API, Customer Profiles creates the service-linked role for you. Note each Amazon Connect Customer Profiles domain requires a dedicated SLR in order for Amazon Connect Customer Profiles to take actions for you.

Important

This service-linked role can appear in your account if you completed an action in another service that uses the features supported by this role. Also, if you were using the Amazon Connect Customer Profiles service before June 8, 2023, when it began supporting service-linked roles, then Amazon Connect Customer Profiles created the AWSServiceRoleForProfile prefixed role in your account. To learn more, see A new role appeared in my IAM account.

If you delete this service-linked role, and then need to create it again, you can use the same process to recreate the role in your account. When you create your first Amazon Connect Customer Profiles Domain, Customer Profiles creates the service-linked role for you again.

Editing a service-linked role for Amazon Connect Customer Profiles

Amazon Connect Customer Profiles does not allow you to edit the AWSServiceRoleForProfile prefixed service-linked role. After you create a service-linked role, you cannot change the name of the role because various entities might reference the role. However, you can edit the description of the role using IAM. For more information, see Editing a service-linked role in the IAM User Guide.

Deleting a service-linked role for Amazon Connect Customer Profiles

You don't need to manually delete the AWSServiceRoleForProfile prefixed role. When you delete the Amazon Connect Customer Profiles Domain in the AWS Management Console, the AWS CLI, or the AWS API, Customer Profiles cleans up the resources and deletes the service-linked role for you.

You can also use the AWS CLI or the AWS API to manually delete the service-linked role. To do this, you must first manually clean up the resources for your service-linked role and then you can manually delete it.

Note

If the Amazon Connect Customer Profiles service is using the role when you try to delete the resources, then the deletion might fail. If that happens, wait for a few minutes and try the operation again.

To delete Amazon Connect Customer Profiles resources used by the AWSServiceRoleForProfile prefixed service-linked role

• Delete the Amazon Connect Customer Profiles domain in the AWS Management Console, the AWS CLI, or the AWS API.

To manually delete the service-linked role using IAM

Use the AWS CLI or the AWS API to delete the AWSServiceRoleForProfile prefixed service-linked role. For more information, see Deleting a service-linked role in the IAM User Guide.

Supported regions for Amazon Connect Customer Profiles service-linked roles

Amazon Connect Customer Profiles supports using service-linked roles in all of the regions where the service is available. For more information, see AWS regions and endpoints.

Region name	Region identity	Support in Amazon Connect
US East (N. Virginia)	us-east-1	Yes
US West (Oregon)	us-west-2	Yes
Asia Pacific (Seoul)	ap-northeast-2	Yes
Asia Pacific (Singapore)	ap-southeast-1	Yes
Asia Pacific (Sydney)	ap-southeast-2	Yes
Asia Pacific (Tokyo)	ap-northeast-1	Yes
Canada (Central)	ca-central-1	Yes
Europe (Frankfurt)	eu-central-1	Yes
Europe (London)	eu-west-2	Yes
Africa (Cape Town)	af-south-1	Yes