Default customer whisper: beep sound - Amazon Connect

Default customer whisper: beep sound

This contact flow uses a Set whisper flow block to play a message for the customer when the customer and agent are joined. It uses a "beep" sound to notify a customer that their call has been connected to an agent.

Use the Set whisper flow block to override the default agent whisper in a voice conversation.

Important

For chat conversations, you need to include a Set whisper flow for default agent or customer whispers to play. For instructions, see Set the default whisper flow for a chat conversation.