Contact Block: Set Whisper Flow - Amazon Connect

Contact Block: Set Whisper Flow

In contact flow types

You can use this block in the following contact flow types:

  • Generic Contact flow

  • Customer Queue flow

  • Transfer to Agent flow

  • Transfer to Queue flow

Description

  • Overrides the default whisper by linking to a whisper flow you create.

  • Specifies the whisper to be played to customer on an outbound call, or to the customer or agent when the call is joined.

  • If this block is triggered during a chat conversation, it has no effect. There is no whisper.

Properties

If you choose to Select a flow, you can only select from flows that are type Agent Whisper or Customer Whisper.

For information about using attributes, see Use Amazon Connect Contact Attributes.

Configured block

When this block is configured, it looks similar to the following image: