Enable guided experiences (Preview) - Amazon Connect

Enable guided experiences (Preview)

This is prerelease documentation for a service in preview release. It is subject to change.

To request access to the Step-by-step guided experience preview, please reach out to AWS Support or your AWS point of contact in order to be added to the allow-list for this feature. Once you’ve been added to the allow-list, use the following steps to grant your users access to guides and the guide creation process.

  1. Enable admins to create guides

    In the security profiles section of the admin website, you give managers and business analysts access to the Views permission in order to grant them the ability to configure step-by-step guides in Flows. Since guides are created using Flows, it is also necessary that this user has access to Contact flows edit and create permissions so that they can create any type of flow.

  2. Enable agents to view guides

    In the security profiles section of the admin website, you can grant agents the ability to see step-by-step guides in their agent workspace by enabling the Custom views permission located under the Agent Applications section.