Historical metrics report limits in Amazon Connect - Amazon Connect

Historical metrics report limits in Amazon Connect

Historical metrics reports have the following limits:

Service quotas
  • Historical metrics reports have service quotas, such as Reports per instance and Scheduled reports per instance. When service quotas are breached, the following error message is displayed: Report cannot be saved. For more information about these quotas, see Amazon Connect service quotas

Data only for active queues
  • You can get data only for active queues. A queue is inactive if there are no contacts in the queue and no agents available.

Query data for three days at a time, for the past 2 days
  • When you create a report that uses 15 minute intervals, you can return data for three days at a time, for the past 35 days. For 30 minute intervals you can return data for only three days at a time, but the data is available based on the retention period of contact records.

The availability of historical metric data is based on the retention period of contact records
For daily and total intervals
  • You can select up to 31 days in a single request.

200 cell limit
  • There is a 200k cell limitation on historical metrics reports and scheduled reports. This applies and it applies to number of cells with data (and not rows*columns in the report).