Historical report limits - Amazon Connect

Historical report limits

Historical metrics reports have the following limits:

Data only for active queues

  • You can get data only for active queues. A queue is inactive if there are no contacts in the queue and no agents available.

Query data for three days at a time, for the past 35 days

  • When you create a report that uses intervals (such as 30 minute intervals), you can return data for three days at a time, for the past 35 days.

The availability of historical metric data is based on the retention period of contact records

  • Historical metrics are based contact records. For the current retention period for contact records, see Feature specifications.

80k cell limit

There is currently an 80k cell limitation on historical metrics reports and scheduled reports. This applies to the total number of cells (columns * rows), accounting for grouping and filtering.

For example, let's say you create a historical metrics report with this criteria:

  • Grouped by agents

  • With an interval of 30 minutes

  • For the last 24 hours

  • Configured to include only 5 metrics

  • Filtered to show only contacts handled in BasicQueue

If only 10 agents handled contacts in BasicQueue during this time, then you would expect to see (24*2)*5*10 = 2400 cells that count towards the 80k limit.

A message informs you if you reach the limit.