Set actions that appear as flow branches in the Show view block - Amazon Connect

Set actions that appear as flow branches in the Show view block

In step-by-step guides, users must choose a button to proceed to a new page in guides. You configure these buttons in the no-code UI builder by setting an Action for each button. For example, you can configure a button to submit a form.

When a user chooses the button at runtime, the guide sends a response message to flows. The Action value determines the branching path from the Show view block.

For example, a view can have three buttons with different actions. These actions appear as different branching paths on the Show view block. This allows you to configure appropriate branching logic in your guide flows.

The following image shows an example of the Action section in the Customize panel of the no-code builder.

The Action section of the Customize panel in the no-code UI builder.