Flow block: Show view
Description
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Use this block configure UI based workflows that you can surface to users of front end applications. You can use this block to create step-by-step guides for agents who are using the Amazon Connect agent workspace.
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To use this block, first select a View resource from a drop-down menu and then map data to the different fields in the View's schema. You can use the Set JSON mapping option which lets you pass in entire JSON objects. For details on the available View templates, see View resource.
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When the block receives a response back from the client application, the output data can be referenced in flows using
$.Views.ViewResultData.FormData. -
Check out our library of samples and reusable modules
to help you get started with using the Show view block and creating step-by-step guides. These modules show how you can configure the different types of Show view blocks and ways you can integrate step-by-step guides with other workflows and services. They demonstrate good design patterns for common and complex use cases, and address the most common design concerns. To load the samples into your Amazon Connect instance, use the Import/export flows feature to load the flow with the sample Show view block into your account.
Supported channels
The following table lists how this block routes a contact who is using the specified channel.
| Channel | Supported? |
|---|---|
Voice |
No |
Chat |
Yes |
Task |
No |
Flow types
You can use this block in the following contact flow types:
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Contact Flow types
For the best building experience we recommend the contact flow type.
Properties
Properties are dynamically populated depending on which View resource you select. The following image shows the Properties page of the Show view block. It is set to the Wizard solution view.
Configured block
The following image shows an example of what this block looks like when it is configured. It has the following branches: Back, Next, No Match, Error, and Timeout.
