Publish a forecast

When you publish a forecast, you make it visible to other users, such as capacity planners and schedulers, so that they can use the forecasts for capacity planning and scheduling.

Important

Amazon Connect retains only the last published forecast. We strongly advise you to download the last published forecast before publishing a new one because the last forecast will be permanently replaced. For instructions, see Download last published forecast.

1. Log in to the Amazon Connect admin website with an account that has security profile permissions for Analytics, Forecasting - View.

   For more information, see Assign permissions.

2. On the Amazon Connect navigation menu, select Analytics and optimization, Forecasting.

3. On the Forecasts tab, choose the forecast.

4. Choose Actions, Publish forecast.

5. Choose the forecasts.

   The status is Complete for successfully published forecasts. When publish fails, the status is Publish failed.

Download the last published forecast

1. Log in to the Amazon Connect admin website with an account that has security profile permissions for Analytics, Forecasting - View.

   For more information, see Assign permissions.

2. On the Amazon Connect navigation menu, select Analytics and optimization, Forecasting.

3. On the Forecasts tab, choose the forecast.

4. Choose Actions, Download last published forecast.

5. We recommend choosing click here as shown in the following image. This enables you to specify the name of the downloaded file and the location. Otherwise, the file is saved to your Downloads folder and its name is a generated number.