Availability of Amazon Connect services by Region
This topic lists the AWS Regions where Amazon Connect services are available.
Contents
- Amazon Connect
- AppIntegrations
- Amazon Q in Connect
- Cases
- Contact Lens
- Customer Profiles
- Voice ID
- Agent workspace and step-by-step guides
- Agent workspace third-party applications
- Chat messaging: SMS subtype
- Communications widget
- Global Resiliency
- In-app, web, and video calling capabilities
- Forecasting, capacity planning, and scheduling
- Live media streaming
- Outbound campaigns
- Tasks
Amazon Connect availability by Region
| Region Name | Region | Endpoint | Protocol |
|---|---|---|---|
| US East (N. Virginia) | us-east-1 |
connect.us-east-1.amazonaws.com connect-fips.us-east-1.amazonaws.com |
HTTPS HTTPS |
| US West (Oregon) | us-west-2 |
connect.us-west-2.amazonaws.com connect-fips.us-west-2.amazonaws.com |
HTTPS HTTPS |
| Africa (Cape Town) | af-south-1 | connect.af-south-1.amazonaws.com | HTTPS |
| Asia Pacific (Seoul) | ap-northeast-2 | connect.ap-northeast-2.amazonaws.com | HTTPS |
| Asia Pacific (Singapore) | ap-southeast-1 | connect.ap-southeast-1.amazonaws.com | HTTPS |
| Asia Pacific (Sydney) | ap-southeast-2 | connect.ap-southeast-2.amazonaws.com | HTTPS |
| Asia Pacific (Tokyo) | ap-northeast-1 | connect.ap-northeast-1.amazonaws.com | HTTPS |
| Canada (Central) | ca-central-1 | connect.ca-central-1.amazonaws.com | HTTPS |
| Europe (Frankfurt) | eu-central-1 | connect.eu-central-1.amazonaws.com | HTTPS |
| Europe (London) | eu-west-2 | connect.eu-west-2.amazonaws.com | HTTPS |
| AWS GovCloud (US-West) | us-gov-west-1 | connect.us-gov-west-1.amazonaws.com | HTTPS |
AppIntegrations availability by Region
| Region Name | Region | Endpoint | Protocol |
|---|---|---|---|
| US East (N. Virginia) | us-east-1 |
app-integrations.us-east-1.amazonaws.com app-integrations-fips.us-east-1.amazonaws.com |
HTTPS HTTPS |
| US West (Oregon) | us-west-2 |
app-integrations.us-west-2.amazonaws.com app-integrations-fips.us-west-2.amazonaws.com |
HTTPS HTTPS |
| Africa (Cape Town) | af-south-1 | app-integrations.af-south-1.amazonaws.com | HTTPS |
| Asia Pacific (Seoul) | ap-northeast-2 | app-integrations.ap-northeast-2.amazonaws.com | HTTPS |
| Asia Pacific (Singapore) | ap-southeast-1 | app-integrations.ap-southeast-1.amazonaws.com | HTTPS |
| Asia Pacific (Sydney) | ap-southeast-2 | app-integrations.ap-southeast-2.amazonaws.com | HTTPS |
| Asia Pacific (Tokyo) | ap-northeast-1 | app-integrations.ap-northeast-1.amazonaws.com | HTTPS |
| Canada (Central) | ca-central-1 |
app-integrations.ca-central-1.amazonaws.com app-integrations-fips.ca-central-1.amazonaws.com |
HTTPS HTTPS |
| Europe (Frankfurt) | eu-central-1 | app-integrations.eu-central-1.amazonaws.com | HTTPS |
| Europe (London) | eu-west-2 | app-integrations.eu-west-2.amazonaws.com | HTTPS |
Amazon Q in Connect
-
US East (N. Virginia)
-
US West (Oregon)
-
Asia Pacific (Seoul)
-
Asia Pacific (Singapore)
-
Asia Pacific (Sydney)
-
Asia Pacific (Tokyo)
-
Canada (Central)
-
Europe (Frankfurt)
-
Europe (London)
Cases availability by Region
| Region Name | Region | Endpoint | Protocol |
|---|---|---|---|
| US East (N. Virginia) | us-east-1 |
cases.us-east-1.amazonaws.com cases-fips.us-east-1.amazonaws.com |
HTTPS HTTPS |
| US West (Oregon) | us-west-2 |
cases.us-west-2.amazonaws.com cases-fips.us-west-2.amazonaws.com |
HTTPS HTTPS |
| Asia Pacific (Singapore) | ap-southeast-1 | cases.ap-southeast-1.amazonaws.com | HTTPS |
| Asia Pacific (Sydney) | ap-southeast-2 | cases.ap-southeast-2.amazonaws.com | HTTPS |
| Canada (Central) | ca-central-1 | cases.ca-central-1.amazonaws.com | HTTPS |
| Europe (Frankfurt) | eu-central-1 | cases.eu-central-1.amazonaws.com | HTTPS |
| Europe (London) | eu-west-2 | cases.eu-west-2.amazonaws.com | HTTPS |
Contact Lens availability by Region
| Region Name | Region | Endpoint | Protocol |
|---|---|---|---|
|
US East (N. Virginia) |
us-east-1 |
contact-lens.us-east-1.amazonaws.com |
HTTPS |
|
US West (Oregon) |
us-west-2 |
contact-lens.us-west-2.amazonaws.com |
HTTPS |
|
Asia Pacific (Seoul) |
ap-northeast-2 |
contact-lens.ap-northeast-2.amazonaws.com |
HTTPS |
|
Asia Pacific (Singapore) |
ap-southeast-1 |
contact-lens.ap-southeast-1.amazonaws.com |
HTTPS |
|
Asia Pacific (Sydney) |
ap-southeast-2 |
contact-lens.ap-southeast-2.amazonaws.com |
HTTPS |
|
Asia Pacific (Tokyo) |
ap-northeast-1 |
contact-lens.ap-northeast-1.amazonaws.com |
HTTPS |
|
Canada (Central) |
ca-central-1 |
contact-lens.ca-central-1.amazonaws.com |
HTTPS |
|
Europe (Frankfurt) |
eu-central-1 |
contact-lens.eu-central-1.amazonaws.com |
HTTPS |
|
Europe (London) |
eu-west-2 |
contact-lens.eu-west-2.amazonaws.com |
HTTPS |
Contact Lens features by Region
Analytics capabilities
| Region | Generative AI-powered post-contact summaries | Post-call analytics | Post-chat analytics | Real-time call analytics | Theme detection | Extended language support |
|---|---|---|---|---|---|---|
|
US East (N. Virginia) |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
|
US West (Oregon) |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
|
Africa (Cape Town) |
- |
Yes |
Yes |
- |
- |
Yes |
|
Asia Pacific (Seoul) |
- |
Yes |
Yes |
Yes |
Yes |
Yes |
|
Asia Pacific (Singapore) |
- |
Yes |
Yes |
Yes |
Yes |
Yes |
|
Asia Pacific (Sydney) |
- |
Yes |
Yes |
Yes |
Yes |
Yes |
|
Asia Pacific (Tokyo) |
- |
Yes |
Yes |
Yes |
Yes |
Yes |
|
Canada (Central) |
- |
Yes |
Yes |
Yes |
Yes |
Yes |
|
Europe (Frankfurt) |
- |
Yes |
Yes |
Yes |
Yes |
Yes |
|
Europe (London) |
- |
Yes |
Yes |
Yes |
Yes |
Yes |
|
AWS GovCloud (US-West) |
- |
- |
- |
- |
- |
- |
Contact search, screen recording, and evaluation capabilities
| Region | Contact search | Screen recording | Evaluation capabilities |
|---|---|---|---|
|
US East (N. Virginia) |
Yes |
Yes |
Yes |
|
US West (Oregon) |
Yes |
Yes |
Yes |
|
Africa (Cape Town) |
Yes |
Yes |
Yes |
|
Asia Pacific (Seoul) |
Yes |
Yes |
Yes |
|
Asia Pacific (Singapore) |
Yes |
Yes |
Yes |
|
Asia Pacific (Sydney) |
Yes |
Yes |
Yes |
|
Asia Pacific (Tokyo) |
Yes |
Yes |
Yes |
|
Canada (Central) |
Yes |
Yes |
Yes |
|
Europe (Frankfurt) |
Yes |
Yes |
Yes |
|
Europe (London) |
Yes |
Yes |
Yes |
|
AWS GovCloud (US-West) |
Yes |
- |
- |
Customer Profiles availability by Region
| Region Name | Region | Endpoint | Protocol |
|---|---|---|---|
| US East (N. Virginia) | us-east-1 |
profile.us-east-1.amazonaws.com profile-fips.us-east-1.amazonaws.com |
HTTPS HTTPS |
| US West (Oregon) | us-west-2 |
profile.us-west-2.amazonaws.com profile-fips.us-west-2.amazonaws.com |
HTTPS HTTPS |
| Africa (Cape Town) | af-south-1 | profile.af-south-1.amazonaws.com | HTTPS |
| Asia Pacific (Seoul) | ap-northeast-2 | profile.ap-northeast-2.amazonaws.com | HTTPS |
| Asia Pacific (Singapore) | ap-southeast-1 | profile.ap-southeast-1.amazonaws.com | HTTPS |
| Asia Pacific (Sydney) | ap-southeast-2 | profile.ap-southeast-2.amazonaws.com | HTTPS |
| Asia Pacific (Tokyo) | ap-northeast-1 | profile.ap-northeast-1.amazonaws.com | HTTPS |
| Canada (Central) | ca-central-1 |
profile.ca-central-1.amazonaws.com profile-fips.ca-central-1.amazonaws.com |
HTTPS HTTPS |
| Europe (Frankfurt) | eu-central-1 | profile.eu-central-1.amazonaws.com | HTTPS |
| Europe (London) | eu-west-2 | profile.eu-west-2.amazonaws.com | HTTPS |
Voice ID availability by Region
| Region Name | Region | Endpoint | Protocol |
|---|---|---|---|
| US East (N. Virginia) | us-east-1 |
voiceid.us-east-1.amazonaws.com voiceid-fips.us-east-1.amazonaws.com |
HTTPS HTTPS |
| US West (Oregon) | us-west-2 |
voiceid.us-west-2.amazonaws.com voiceid-fips.us-west-2.amazonaws.com |
HTTPS HTTPS |
| Asia Pacific (Singapore) | ap-southeast-1 | voiceid.ap-southeast-1.amazonaws.com | HTTPS |
| Asia Pacific (Sydney) | ap-southeast-2 | voiceid.ap-southeast-2.amazonaws.com | HTTPS |
| Asia Pacific (Tokyo) | ap-northeast-1 | voiceid.ap-northeast-1.amazonaws.com | HTTPS |
| Canada (Central) | ca-central-1 |
voiceid.ca-central-1.amazonaws.com voiceid-fips.ca-central-1.amazonaws.com |
HTTPS HTTPS |
| Europe (Frankfurt) | eu-central-1 | voiceid.eu-central-1.amazonaws.com | HTTPS |
| Europe (London) | eu-west-2 | voiceid.eu-west-2.amazonaws.com | HTTPS |
Agent workspace and step-by-step guides
-
US East (N. Virginia)
-
US West (Oregon)
-
Africa (Cape Town)
-
Asia Pacific (Seoul)
-
Asia Pacific (Singapore)
-
Asia Pacific (Sydney)
-
Asia Pacific (Tokyo)
-
Canada (Central)
-
Europe (Frankfurt)
-
Europe (London)
-
AWS GovCloud (US-West)
Agent workspace third-party applications
-
US East (N. Virginia)
-
US West (Oregon)
-
Africa (Cape Town)
-
Asia Pacific (Seoul)
-
Asia Pacific (Singapore)
-
Asia Pacific (Sydney)
-
Asia Pacific (Tokyo)
-
Canada (Central)
-
Europe (Frankfurt)
-
Europe (London)
Chat messaging: SMS subtype
-
US East (N. Virginia)
-
US West (Oregon)
-
Asia Pacific (Seoul)
-
Asia Pacific (Singapore)
-
Asia Pacific (Sydney)
-
Asia Pacific (Tokyo)
-
Canada (Central)
-
Europe (Frankfurt)
-
Europe (London)
Communications widget
-
US East (N. Virginia)
-
US West (Oregon)
-
Asia Pacific (Seoul)
-
Asia Pacific (Singapore)
-
Asia Pacific (Sydney)
-
Asia Pacific (Tokyo)
-
Canada (Central)
-
Europe (Frankfurt)
-
Europe (London)
Global Resiliency availability by Region
-
US East (N. Virginia)
-
US West (Oregon)
-
Europe (Frankfurt)
-
Europe (London)
In-app, web, and video calling capabilities
-
US East (N. Virginia)
-
US West (Oregon)
-
Asia Pacific (Seoul)
-
Asia Pacific (Singapore)
-
Asia Pacific (Sydney)
-
Asia Pacific (Tokyo)
-
Canada (Central)
-
Europe (Frankfurt)
-
Europe (London)
Forecasting, capacity planning, and scheduling
-
US East (N. Virginia)
-
US West (Oregon)
-
Canada (Central)
-
Asia Pacific (Sydney)
-
Europe (London)
-
Asia Pacific (Singapore)
-
Europe (Frankfurt)
-
Asia Pacific (Tokyo)
-
Asia Pacific (Seoul)
Live media streaming
-
US East (N. Virginia)
-
US West (Oregon)
-
Asia Pacific (Seoul)
-
Asia Pacific (Singapore)
-
Asia Pacific (Sydney)
-
Asia Pacific (Tokyo)
-
Canada (Central)
-
Europe (Frankfurt)
-
Europe (London)
Outbound campaigns
-
US East (N. Virginia)
-
US West (Oregon)
-
Asia Pacific (Sydney)
-
Canada (Central)
-
Europe (Frankfurt)
-
Europe (London)
The phone numbers that outbound campaigns can call are based on the AWS Region where your Amazon Connect instance is created.
-
From instances created in US East (N. Virginia) or US West (Oregon) you can call all phone numbers based in the US.
-
From instances created in Canada (Central) you can call all phone numbers based in Canada.
-
From instances created in Asia Pacific (Sydney) you can call phone numbers based in Australia and New Zealand. There are a few specific restrictions explained in Make predictive and progressive calls using Amazon Connect outbound campaigns
). -
From instances created in Europe (Frankfurt) or Europe (London) you can call all phone numbers based in the UK, Italy, or Spain.
-
No other combinations are supported. For example, you can't make campaign calls from Europe (London) to US phone numbers, or from Europe (Frankfurt) to New Zealand phone numbers.
Tasks
-
US East (N. Virginia)
-
US West (Oregon)
-
Africa (Cape Town)
-
Asia Pacific (Seoul)
-
Asia Pacific (Singapore)
-
Asia Pacific (Sydney)
-
Asia Pacific (Tokyo)
-
Canada (Central)
-
Europe (Frankfurt)
-
Europe (London)
-
AWS GovCloud (US-West)
