Availability of Amazon Connect services by Region
This topic lists the AWS Regions where Amazon Connect services are available.
Amazon Connect availability by Region
| Region Name | Region | Endpoint | Protocol |
|---|---|---|---|
| US East (N. Virginia) | us-east-1 | connect.us-east-1.amazonaws.com | HTTPS |
| US West (Oregon) | us-west-2 | connect.us-west-2.amazonaws.com | HTTPS |
| Africa (Cape Town) | af-south-1 | connect.af-south-1.amazonaws.com | HTTPS |
| Asia Pacific (Seoul) | ap-northeast-2 | connect.ap-northeast-2.amazonaws.com | HTTPS |
| Asia Pacific (Singapore) | ap-southeast-1 | connect.ap-southeast-1.amazonaws.com | HTTPS |
| Asia Pacific (Sydney) | ap-southeast-2 | connect.ap-southeast-2.amazonaws.com | HTTPS |
| Asia Pacific (Tokyo) | ap-northeast-1 | connect.ap-northeast-1.amazonaws.com | HTTPS |
| Canada (Central) | ca-central-1 | connect.ca-central-1.amazonaws.com | HTTPS |
| Europe (Frankfurt) | eu-central-1 | connect.eu-central-1.amazonaws.com | HTTPS |
| Europe (London) | eu-west-2 | connect.eu-west-2.amazonaws.com | HTTPS |
| AWS GovCloud (US-West) | us-gov-west-1 | connect.us-gov-west-1.amazonaws.com | HTTPS |
AppIntegrations availability by Region
| Region Name | Region | Endpoint | Protocol |
|---|---|---|---|
| US East (N. Virginia) | us-east-1 |
app-integrations.us-east-1.amazonaws.com app-integrations-fips.us-east-1.amazonaws.com |
HTTPS HTTPS |
| US West (Oregon) | us-west-2 |
app-integrations.us-west-2.amazonaws.com app-integrations-fips.us-west-2.amazonaws.com |
HTTPS HTTPS |
| Africa (Cape Town) | af-south-1 | app-integrations.af-south-1.amazonaws.com | HTTPS |
| Asia Pacific (Seoul) | ap-northeast-2 | app-integrations.ap-northeast-2.amazonaws.com | HTTPS |
| Asia Pacific (Singapore) | ap-southeast-1 | app-integrations.ap-southeast-1.amazonaws.com | HTTPS |
| Asia Pacific (Sydney) | ap-southeast-2 | app-integrations.ap-southeast-2.amazonaws.com | HTTPS |
| Asia Pacific (Tokyo) | ap-northeast-1 | app-integrations.ap-northeast-1.amazonaws.com | HTTPS |
| Canada (Central) | ca-central-1 |
app-integrations.ca-central-1.amazonaws.com app-integrations-fips.ca-central-1.amazonaws.com |
HTTPS HTTPS |
| Europe (Frankfurt) | eu-central-1 | app-integrations.eu-central-1.amazonaws.com | HTTPS |
| Europe (London) | eu-west-2 | app-integrations.eu-west-2.amazonaws.com | HTTPS |
Cases availability by Region
| Region Name | Region | Endpoint | Protocol |
|---|---|---|---|
| US East (N. Virginia) | us-east-1 |
cases.us-east-1.amazonaws.com cases-fips.us-east-1.amazonaws.com |
HTTPS HTTPS |
| US West (Oregon) | us-west-2 |
cases.us-west-2.amazonaws.com cases-fips.us-west-2.amazonaws.com |
HTTPS HTTPS |
Contact Lens availability by Region
| Region Name | Region | Endpoint | Protocol |
|---|---|---|---|
| US East (N. Virginia) | us-east-1 | contact-lens.us-east-1.amazonaws.com | HTTPS |
| US West (Oregon) | us-west-2 | contact-lens.us-west-2.amazonaws.com | HTTPS |
| Asia Pacific (Seoul) | ap-northeast-2 | contact-lens.ap-northeast-2.amazonaws.com | HTTPS |
| Asia Pacific (Sydney) | ap-southeast-2 | contact-lens.ap-southeast-2.amazonaws.com | HTTPS |
| Asia Pacific (Tokyo) | ap-northeast-1 | contact-lens.ap-northeast-1.amazonaws.com | HTTPS |
| Canada (Central) | ca-central-1 | contact-lens.ca-central-1.amazonaws.com | HTTPS |
| Europe (Frankfurt) | eu-central-1 | contact-lens.eu-central-1.amazonaws.com | HTTPS |
| Europe (London) | eu-west-2 | contact-lens.eu-west-2.amazonaws.com | HTTPS |
Contact Lens features by Region
| Region | Post-call analytics | Post-chat analytics | Real-time call analytics | Extended language support |
|---|---|---|---|---|
|
US East (N. Virginia) |
Yes |
Yes |
Yes |
Yes |
|
US West (Oregon) |
Yes |
Yes |
Yes |
Yes |
|
Africa (Cape Town) |
Yes |
Yes |
- |
Yes |
|
Asia Pacific (Seoul) |
Yes |
Yes |
Yes |
Yes |
|
Asia Pacific (Singapore) |
Yes |
Yes |
- |
Yes |
|
Asia Pacific (Sydney) |
Yes |
Yes |
Yes |
Yes |
|
Asia Pacific (Tokyo) |
Yes |
Yes |
Yes |
Yes |
|
Canada (Central) |
Yes |
Yes |
Yes |
Yes |
|
Europe (Frankfurt) |
Yes |
Yes |
Yes |
Yes |
|
Europe (London) |
Yes |
Yes |
Yes |
Yes |
Customer Profiles availability by Region
| Region Name | Region | Endpoint | Protocol |
|---|---|---|---|
| US East (N. Virginia) | us-east-1 | profile.us-east-1.amazonaws.com | HTTPS |
| US West (Oregon) | us-west-2 | profile.us-west-2.amazonaws.com | HTTPS |
| Africa (Cape Town) | af-south-1 | profile.af-south-1.amazonaws.com | HTTPS |
| Asia Pacific (Seoul) | ap-northeast-2 | profile.ap-northeast-2.amazonaws.com | HTTPS |
| Asia Pacific (Singapore) | ap-southeast-1 | profile.ap-southeast-1.amazonaws.com | HTTPS |
| Asia Pacific (Sydney) | ap-southeast-2 | profile.ap-southeast-2.amazonaws.com | HTTPS |
| Asia Pacific (Tokyo) | ap-northeast-1 | profile.ap-northeast-1.amazonaws.com | HTTPS |
| Canada (Central) | ca-central-1 | profile.ca-central-1.amazonaws.com | HTTPS |
| Europe (Frankfurt) | eu-central-1 | profile.eu-central-1.amazonaws.com | HTTPS |
| Europe (London) | eu-west-2 | profile.eu-west-2.amazonaws.com | HTTPS |
Voice ID availability by Region
| Region Name | Region | Endpoint | Protocol |
|---|---|---|---|
| US East (N. Virginia) | us-east-1 |
voiceid.us-east-1.amazonaws.com voiceid-fips.us-east-1.amazonaws.com |
HTTPS HTTPS |
| US West (Oregon) | us-west-2 |
voiceid.us-west-2.amazonaws.com voiceid-fips.us-west-2.amazonaws.com |
HTTPS HTTPS |
| Asia Pacific (Singapore) | ap-southeast-1 | voiceid.ap-southeast-1.amazonaws.com | HTTPS |
| Asia Pacific (Sydney) | ap-southeast-2 | voiceid.ap-southeast-2.amazonaws.com | HTTPS |
| Asia Pacific (Tokyo) | ap-northeast-1 | voiceid.ap-northeast-1.amazonaws.com | HTTPS |
| Canada (Central) | ca-central-1 |
voiceid.ca-central-1.amazonaws.com voiceid-fips.ca-central-1.amazonaws.com |
HTTPS HTTPS |
| Europe (Frankfurt) | eu-central-1 | voiceid.eu-central-1.amazonaws.com | HTTPS |
| Europe (London) | eu-west-2 | voiceid.eu-west-2.amazonaws.com | HTTPS |
Agent workspace (step-by-step guides)
US East (N. Virginia)
US West (Oregon)
Asia Pacific (Sydney)
Europe (London)
Forecasting, capacity planning, and scheduling
US East (N. Virginia)
US West (Oregon)
Asia Pacific (Sydney)
Europe (London)
Live media streaming
US East (N. Virginia)
US West (Oregon)
Asia Pacific (Sydney)
Europe (Frankfurt)
Europe (London)
Outbound campaigns
US East (N. Virginia)
US West (Oregon)
Asia Pacific (Sydney)
Europe (London)
Tasks
US East (N. Virginia)
US West (Oregon)
Africa (Cape Town)
Asia Pacific (Seoul)
Asia Pacific (Singapore)
Asia Pacific (Sydney)
Asia Pacific (Tokyo)
Canada (Central)
Europe (Frankfurt)
Europe (London)
Wisdom
US East (N. Virginia)
US West (Oregon)
Asia Pacific (Sydney)
Asia Pacific (Tokyo)
Europe (Frankfurt)
Europe (London)
