Availability of Amazon Connect services by Region - Amazon Connect

Availability of Amazon Connect services by Region

This topic lists the AWS Regions where Amazon Connect services are available.

Amazon Connect availability by Region

Region Name Region Endpoint Protocol
US East (N. Virginia) us-east-1 connect.us-east-1.amazonaws.com HTTPS
US West (Oregon) us-west-2 connect.us-west-2.amazonaws.com HTTPS
Africa (Cape Town) af-south-1 connect.af-south-1.amazonaws.com HTTPS
Asia Pacific (Seoul) ap-northeast-2 connect.ap-northeast-2.amazonaws.com HTTPS
Asia Pacific (Singapore) ap-southeast-1 connect.ap-southeast-1.amazonaws.com HTTPS
Asia Pacific (Sydney) ap-southeast-2 connect.ap-southeast-2.amazonaws.com HTTPS
Asia Pacific (Tokyo) ap-northeast-1 connect.ap-northeast-1.amazonaws.com HTTPS
Canada (Central) ca-central-1 connect.ca-central-1.amazonaws.com HTTPS
Europe (Frankfurt) eu-central-1 connect.eu-central-1.amazonaws.com HTTPS
Europe (London) eu-west-2 connect.eu-west-2.amazonaws.com HTTPS
AWS GovCloud (US-West) us-gov-west-1 connect.us-gov-west-1.amazonaws.com HTTPS

AppIntegrations availability by Region

Region Name Region Endpoint Protocol
US East (N. Virginia) us-east-1

app-integrations.us-east-1.amazonaws.com

app-integrations-fips.us-east-1.amazonaws.com

HTTPS

HTTPS

US West (Oregon) us-west-2

app-integrations.us-west-2.amazonaws.com

app-integrations-fips.us-west-2.amazonaws.com

HTTPS

HTTPS

Africa (Cape Town) af-south-1 app-integrations.af-south-1.amazonaws.com HTTPS
Asia Pacific (Seoul) ap-northeast-2 app-integrations.ap-northeast-2.amazonaws.com HTTPS
Asia Pacific (Singapore) ap-southeast-1 app-integrations.ap-southeast-1.amazonaws.com HTTPS
Asia Pacific (Sydney) ap-southeast-2 app-integrations.ap-southeast-2.amazonaws.com HTTPS
Asia Pacific (Tokyo) ap-northeast-1 app-integrations.ap-northeast-1.amazonaws.com HTTPS
Canada (Central) ca-central-1

app-integrations.ca-central-1.amazonaws.com

app-integrations-fips.ca-central-1.amazonaws.com

HTTPS

HTTPS

Europe (Frankfurt) eu-central-1 app-integrations.eu-central-1.amazonaws.com HTTPS
Europe (London) eu-west-2 app-integrations.eu-west-2.amazonaws.com HTTPS

Cases availability by Region

Region Name Region Endpoint Protocol
US East (N. Virginia) us-east-1

cases.us-east-1.amazonaws.com

cases-fips.us-east-1.amazonaws.com

HTTPS

HTTPS

US West (Oregon) us-west-2

cases.us-west-2.amazonaws.com

cases-fips.us-west-2.amazonaws.com

HTTPS

HTTPS

Contact Lens availability by Region

Region Name Region Endpoint Protocol
US East (N. Virginia) us-east-1 contact-lens.us-east-1.amazonaws.com HTTPS
US West (Oregon) us-west-2 contact-lens.us-west-2.amazonaws.com HTTPS
Asia Pacific (Seoul) ap-northeast-2 contact-lens.ap-northeast-2.amazonaws.com HTTPS
Asia Pacific (Sydney) ap-southeast-2 contact-lens.ap-southeast-2.amazonaws.com HTTPS
Asia Pacific (Tokyo) ap-northeast-1 contact-lens.ap-northeast-1.amazonaws.com HTTPS
Canada (Central) ca-central-1 contact-lens.ca-central-1.amazonaws.com HTTPS
Europe (Frankfurt) eu-central-1 contact-lens.eu-central-1.amazonaws.com HTTPS
Europe (London) eu-west-2 contact-lens.eu-west-2.amazonaws.com HTTPS

Contact Lens features by Region

Region Post-call analytics Post-chat analytics Real-time call analytics Extended language support

US East (N. Virginia)

Yes

Yes

Yes

Yes

US West (Oregon)

Yes

Yes

Yes

Yes

Africa (Cape Town)

Yes

Yes

-

Yes

Asia Pacific (Seoul)

Yes

Yes

Yes

Yes

Asia Pacific (Singapore)

Yes

Yes

-

Yes

Asia Pacific (Sydney)

Yes

Yes

Yes

Yes

Asia Pacific (Tokyo)

Yes

Yes

Yes

Yes

Canada (Central)

Yes

Yes

Yes

Yes

Europe (Frankfurt)

Yes

Yes

Yes

Yes

Europe (London)

Yes

Yes

Yes

Yes

Customer Profiles availability by Region

Region Name Region Endpoint Protocol
US East (N. Virginia) us-east-1 profile.us-east-1.amazonaws.com HTTPS
US West (Oregon) us-west-2 profile.us-west-2.amazonaws.com HTTPS
Africa (Cape Town) af-south-1 profile.af-south-1.amazonaws.com HTTPS
Asia Pacific (Seoul) ap-northeast-2 profile.ap-northeast-2.amazonaws.com HTTPS
Asia Pacific (Singapore) ap-southeast-1 profile.ap-southeast-1.amazonaws.com HTTPS
Asia Pacific (Sydney) ap-southeast-2 profile.ap-southeast-2.amazonaws.com HTTPS
Asia Pacific (Tokyo) ap-northeast-1 profile.ap-northeast-1.amazonaws.com HTTPS
Canada (Central) ca-central-1 profile.ca-central-1.amazonaws.com HTTPS
Europe (Frankfurt) eu-central-1 profile.eu-central-1.amazonaws.com HTTPS
Europe (London) eu-west-2 profile.eu-west-2.amazonaws.com HTTPS

Voice ID availability by Region

Region Name Region Endpoint Protocol
US East (N. Virginia) us-east-1

voiceid.us-east-1.amazonaws.com

voiceid-fips.us-east-1.amazonaws.com

HTTPS

HTTPS

US West (Oregon) us-west-2

voiceid.us-west-2.amazonaws.com

voiceid-fips.us-west-2.amazonaws.com

HTTPS

HTTPS

Asia Pacific (Singapore) ap-southeast-1 voiceid.ap-southeast-1.amazonaws.com HTTPS
Asia Pacific (Sydney) ap-southeast-2 voiceid.ap-southeast-2.amazonaws.com HTTPS
Asia Pacific (Tokyo) ap-northeast-1 voiceid.ap-northeast-1.amazonaws.com HTTPS
Canada (Central) ca-central-1

voiceid.ca-central-1.amazonaws.com

voiceid-fips.ca-central-1.amazonaws.com

HTTPS

HTTPS

Europe (Frankfurt) eu-central-1 voiceid.eu-central-1.amazonaws.com HTTPS
Europe (London) eu-west-2 voiceid.eu-west-2.amazonaws.com HTTPS

Agent workspace (step-by-step guides)

  • US East (N. Virginia)

  • US West (Oregon)

  • Asia Pacific (Sydney)

  • Europe (London)

Forecasting, capacity planning, and scheduling

  • US East (N. Virginia)

  • US West (Oregon)

  • Asia Pacific (Sydney)

  • Europe (London)

Live media streaming

  • US East (N. Virginia)

  • US West (Oregon)

  • Asia Pacific (Sydney)

  • Europe (Frankfurt)

  • Europe (London)

Outbound campaigns

  • US East (N. Virginia)

  • US West (Oregon)

  • Asia Pacific (Sydney)

  • Europe (London)

Tasks

  • US East (N. Virginia)

  • US West (Oregon)

  • Africa (Cape Town)

  • Asia Pacific (Seoul)

  • Asia Pacific (Singapore)

  • Asia Pacific (Sydney)

  • Asia Pacific (Tokyo)

  • Canada (Central)

  • Europe (Frankfurt)

  • Europe (London)

Wisdom

  • US East (N. Virginia)

  • US West (Oregon)

  • Asia Pacific (Sydney)

  • Asia Pacific (Tokyo)

  • Europe (Frankfurt)

  • Europe (London)