Availability of Amazon Connect features by Region - Amazon Connect

Availability of Amazon Connect features by Region

This topic lists the AWS Regions where Amazon Connect features are available.

Amazon Connect availability by Region

Region Name Region Endpoint Protocol
US East (N. Virginia) us-east-1

connect.us-east-1.amazonaws.com

connect-fips.us-east-1.amazonaws.com

HTTPS

HTTPS

US West (Oregon) us-west-2

connect.us-west-2.amazonaws.com

connect-fips.us-west-2.amazonaws.com

HTTPS

HTTPS

Africa (Cape Town) af-south-1 connect.af-south-1.amazonaws.com HTTPS
Asia Pacific (Seoul) ap-northeast-2 connect.ap-northeast-2.amazonaws.com HTTPS
Asia Pacific (Singapore) ap-southeast-1 connect.ap-southeast-1.amazonaws.com HTTPS
Asia Pacific (Sydney) ap-southeast-2 connect.ap-southeast-2.amazonaws.com HTTPS
Asia Pacific (Tokyo) ap-northeast-1 connect.ap-northeast-1.amazonaws.com HTTPS
Canada (Central) ca-central-1 connect.ca-central-1.amazonaws.com HTTPS
Europe (Frankfurt) eu-central-1 connect.eu-central-1.amazonaws.com HTTPS
Europe (London) eu-west-2 connect.eu-west-2.amazonaws.com HTTPS
AWS GovCloud (US-West) us-gov-west-1 connect.us-gov-west-1.amazonaws.com HTTPS

Agent workspace and step-by-step guides

  • US East (N. Virginia)

  • US West (Oregon)

  • Africa (Cape Town)

  • Asia Pacific (Seoul)

  • Asia Pacific (Singapore)

  • Asia Pacific (Sydney)

  • Asia Pacific (Tokyo)

  • Canada (Central)

  • Europe (Frankfurt)

  • Europe (London)

  • AWS GovCloud (US-West)

Agent workspace third-party applications

  • US East (N. Virginia)

  • US West (Oregon)

  • Africa (Cape Town)

  • Asia Pacific (Seoul)

  • Asia Pacific (Singapore)

  • Asia Pacific (Sydney)

  • Asia Pacific (Tokyo)

  • Canada (Central)

  • Europe (Frankfurt)

  • Europe (London)

Amazon Q in Connect

  • US East (N. Virginia)

  • US West (Oregon)

  • Asia Pacific (Seoul)

  • Asia Pacific (Singapore)

  • Asia Pacific (Sydney)

  • Asia Pacific (Tokyo)

  • Canada (Central)

  • Europe (Frankfurt)

  • Europe (London)

AppIntegrations availability by Region

Region Name Region Endpoint Protocol
US East (N. Virginia) us-east-1

app-integrations.us-east-1.amazonaws.com

app-integrations-fips.us-east-1.amazonaws.com

HTTPS

HTTPS

US West (Oregon) us-west-2

app-integrations.us-west-2.amazonaws.com

app-integrations-fips.us-west-2.amazonaws.com

HTTPS

HTTPS

Africa (Cape Town) af-south-1 app-integrations.af-south-1.amazonaws.com HTTPS
Asia Pacific (Seoul) ap-northeast-2 app-integrations.ap-northeast-2.amazonaws.com HTTPS
Asia Pacific (Singapore) ap-southeast-1 app-integrations.ap-southeast-1.amazonaws.com HTTPS
Asia Pacific (Sydney) ap-southeast-2 app-integrations.ap-southeast-2.amazonaws.com HTTPS
Asia Pacific (Tokyo) ap-northeast-1 app-integrations.ap-northeast-1.amazonaws.com HTTPS
Canada (Central) ca-central-1

app-integrations.ca-central-1.amazonaws.com

app-integrations-fips.ca-central-1.amazonaws.com

HTTPS

HTTPS

Europe (Frankfurt) eu-central-1 app-integrations.eu-central-1.amazonaws.com HTTPS
Europe (London) eu-west-2 app-integrations.eu-west-2.amazonaws.com HTTPS

Cases availability by Region

Region Name Region Endpoint Protocol
US East (N. Virginia) us-east-1

cases.us-east-1.amazonaws.com

cases-fips.us-east-1.amazonaws.com

HTTPS

HTTPS

US West (Oregon) us-west-2

cases.us-west-2.amazonaws.com

cases-fips.us-west-2.amazonaws.com

HTTPS

HTTPS

Asia Pacific (Singapore) ap-southeast-1 cases.ap-southeast-1.amazonaws.com HTTPS
Asia Pacific (Sydney) ap-southeast-2 cases.ap-southeast-2.amazonaws.com HTTPS
Canada (Central) ca-central-1 cases.ca-central-1.amazonaws.com HTTPS
Europe (Frankfurt) eu-central-1 cases.eu-central-1.amazonaws.com HTTPS
Europe (London) eu-west-2 cases.eu-west-2.amazonaws.com HTTPS

Chat messaging: SMS subtype

  • US East (N. Virginia)

  • US West (Oregon)

  • Asia Pacific (Seoul)

  • Asia Pacific (Singapore)

  • Asia Pacific (Sydney)

  • Asia Pacific (Tokyo)

  • Canada (Central)

  • Europe (Frankfurt)

  • Europe (London)

Communications widget

  • US East (N. Virginia)

  • US West (Oregon)

  • Asia Pacific (Seoul)

  • Asia Pacific (Singapore)

  • Asia Pacific (Sydney)

  • Asia Pacific (Tokyo)

  • Canada (Central)

  • Europe (Frankfurt)

  • Europe (London)

Contact Lens availability by Region

Region Name Region Endpoint Protocol

US East (N. Virginia)

us-east-1

contact-lens.us-east-1.amazonaws.com

HTTPS

US West (Oregon)

us-west-2

contact-lens.us-west-2.amazonaws.com

HTTPS

Asia Pacific (Seoul)

ap-northeast-2

contact-lens.ap-northeast-2.amazonaws.com

HTTPS

Asia Pacific (Singapore)

ap-southeast-1

contact-lens.ap-southeast-1.amazonaws.com

HTTPS

Asia Pacific (Sydney)

ap-southeast-2

contact-lens.ap-southeast-2.amazonaws.com

HTTPS

Asia Pacific (Tokyo)

ap-northeast-1

contact-lens.ap-northeast-1.amazonaws.com

HTTPS

Canada (Central)

ca-central-1

contact-lens.ca-central-1.amazonaws.com

HTTPS

Europe (Frankfurt)

eu-central-1

contact-lens.eu-central-1.amazonaws.com

HTTPS

Europe (London)

eu-west-2

contact-lens.eu-west-2.amazonaws.com

HTTPS

Contact Lens features by Region

Analytics capabilities

Region Generative AI-powered post-contact summaries Post-call analytics Post-chat analytics Real-time call analytics Theme detection Extended language support

US East (N. Virginia)

Yes

Yes

Yes

Yes

Yes

Yes

US West (Oregon)

Yes

Yes

Yes

Yes

Yes

Yes

Africa (Cape Town)

-

Yes

Yes

-

-

Yes

Asia Pacific (Seoul)

-

Yes

Yes

Yes

Yes

Yes

Asia Pacific (Singapore)

-

Yes

Yes

Yes

Yes

Yes

Asia Pacific (Sydney)

-

Yes

Yes

Yes

Yes

Yes

Asia Pacific (Tokyo)

-

Yes

Yes

Yes

Yes

Yes

Canada (Central)

-

Yes

Yes

Yes

Yes

Yes

Europe (Frankfurt)

-

Yes

Yes

Yes

Yes

Yes

Europe (London)

-

Yes

Yes

Yes

Yes

Yes

AWS GovCloud (US-West)

-

-

-

-

-

-

Contact search, screen recording, and evaluation capabilities

Region Contact search Screen recording Evaluation capabilities

US East (N. Virginia)

Yes

Yes

Yes

US West (Oregon)

Yes

Yes

Yes

Africa (Cape Town)

Yes

Yes

Yes

Asia Pacific (Seoul)

Yes

Yes

Yes

Asia Pacific (Singapore)

Yes

Yes

Yes

Asia Pacific (Sydney)

Yes

Yes

Yes

Asia Pacific (Tokyo)

Yes

Yes

Yes

Canada (Central)

Yes

Yes

Yes

Europe (Frankfurt)

Yes

Yes

Yes

Europe (London)

Yes

Yes

Yes

AWS GovCloud (US-West)

Yes

-

-

Customer Profiles availability by Region

Region Name Region Endpoint Protocol
US East (N. Virginia) us-east-1

profile.us-east-1.amazonaws.com

profile-fips.us-east-1.amazonaws.com

HTTPS

HTTPS

US West (Oregon) us-west-2

profile.us-west-2.amazonaws.com

profile-fips.us-west-2.amazonaws.com

HTTPS

HTTPS

Africa (Cape Town) af-south-1 profile.af-south-1.amazonaws.com HTTPS
Asia Pacific (Seoul) ap-northeast-2 profile.ap-northeast-2.amazonaws.com HTTPS
Asia Pacific (Singapore) ap-southeast-1 profile.ap-southeast-1.amazonaws.com HTTPS
Asia Pacific (Sydney) ap-southeast-2 profile.ap-southeast-2.amazonaws.com HTTPS
Asia Pacific (Tokyo) ap-northeast-1 profile.ap-northeast-1.amazonaws.com HTTPS
Canada (Central) ca-central-1

profile.ca-central-1.amazonaws.com

profile-fips.ca-central-1.amazonaws.com

HTTPS

HTTPS

Europe (Frankfurt) eu-central-1 profile.eu-central-1.amazonaws.com HTTPS
Europe (London) eu-west-2 profile.eu-west-2.amazonaws.com HTTPS

Forecasting, capacity planning, and scheduling

  • US East (N. Virginia)

  • US West (Oregon)

  • Canada (Central)

  • Asia Pacific (Sydney)

  • Europe (London)

  • Asia Pacific (Singapore)

  • Europe (Frankfurt)

  • Asia Pacific (Tokyo)

  • Asia Pacific (Seoul)

Global Resiliency availability by Region

  • US East (N. Virginia)

  • US West (Oregon)

  • Europe (Frankfurt)

  • Europe (London)

In-app, web, and video calling capabilities

  • US East (N. Virginia)

  • US West (Oregon)

  • Asia Pacific (Seoul)

  • Asia Pacific (Singapore)

  • Asia Pacific (Sydney)

  • Asia Pacific (Tokyo)

  • Canada (Central)

  • Europe (Frankfurt)

  • Europe (London)

Live media streaming

  • US East (N. Virginia)

  • US West (Oregon)

  • Asia Pacific (Seoul)

  • Asia Pacific (Singapore)

  • Asia Pacific (Sydney)

  • Asia Pacific (Tokyo)

  • Canada (Central)

  • Europe (Frankfurt)

  • Europe (London)

Outbound campaigns

  • US East (N. Virginia)

  • US West (Oregon)

  • Asia Pacific (Sydney)

  • Canada (Central)

  • Europe (Frankfurt)

  • Europe (London)

The phone numbers that outbound campaigns can call are based on the AWS Region where your Amazon Connect instance is created.

  • From instances created in US East (N. Virginia) or US West (Oregon) you can call all phone numbers based in the US.

  • From instances created in Canada (Central) you can call all phone numbers based in Canada.

  • From instances created in Asia Pacific (Sydney) you can call phone numbers based in Australia and New Zealand. There are a few specific restrictions explained in Make predictive and progressive calls using Amazon Connect outbound campaigns).

  • From instances created in Europe (Frankfurt) or Europe (London) you can call all phone numbers based in the UK, Italy, or Spain.

  • No other combinations are supported. For example, you can't make campaign calls from Europe (London) to US phone numbers, or from Europe (Frankfurt) to New Zealand phone numbers.

Tasks

  • US East (N. Virginia)

  • US West (Oregon)

  • Africa (Cape Town)

  • Asia Pacific (Seoul)

  • Asia Pacific (Singapore)

  • Asia Pacific (Sydney)

  • Asia Pacific (Tokyo)

  • Canada (Central)

  • Europe (Frankfurt)

  • Europe (London)

  • AWS GovCloud (US-West)

Voice ID availability by Region

Region Name Region Endpoint Protocol
US East (N. Virginia) us-east-1

voiceid.us-east-1.amazonaws.com

voiceid-fips.us-east-1.amazonaws.com

HTTPS

HTTPS

US West (Oregon) us-west-2

voiceid.us-west-2.amazonaws.com

voiceid-fips.us-west-2.amazonaws.com

HTTPS

HTTPS

Asia Pacific (Singapore) ap-southeast-1 voiceid.ap-southeast-1.amazonaws.com HTTPS
Asia Pacific (Sydney) ap-southeast-2 voiceid.ap-southeast-2.amazonaws.com HTTPS
Asia Pacific (Tokyo) ap-northeast-1 voiceid.ap-northeast-1.amazonaws.com HTTPS
Canada (Central) ca-central-1

voiceid.ca-central-1.amazonaws.com

voiceid-fips.ca-central-1.amazonaws.com

HTTPS

HTTPS

Europe (Frankfurt) eu-central-1 voiceid.eu-central-1.amazonaws.com HTTPS
Europe (London) eu-west-2 voiceid.eu-west-2.amazonaws.com HTTPS