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Availability of Amazon Connect features by Region

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Availability of Amazon Connect features by Region - Amazon Connect

This topic lists the AWS Regions where Amazon Connect features are available.

Amazon Connect availability by Region

Region Name Region Endpoint Protocol
US East (N. Virginia) us-east-1

connect.us-east-1.amazonaws.com

connect-fips.us-east-1.amazonaws.com

HTTPS

HTTPS

US West (Oregon) us-west-2

connect.us-west-2.amazonaws.com

connect-fips.us-west-2.amazonaws.com

HTTPS

HTTPS

Africa (Cape Town) af-south-1 connect.af-south-1.amazonaws.com HTTPS
Asia Pacific (Seoul) ap-northeast-2 connect.ap-northeast-2.amazonaws.com HTTPS
Asia Pacific (Singapore) ap-southeast-1 connect.ap-southeast-1.amazonaws.com HTTPS
Asia Pacific (Sydney) ap-southeast-2 connect.ap-southeast-2.amazonaws.com HTTPS
Asia Pacific (Tokyo) ap-northeast-1 connect.ap-northeast-1.amazonaws.com HTTPS
Canada (Central) ca-central-1

connect.ca-central-1.amazonaws.com

connect-fips.ca-central-1.amazonaws.com

HTTPS

HTTPS

Europe (Frankfurt) eu-central-1 connect.eu-central-1.amazonaws.com HTTPS
Europe (London) eu-west-2 connect.eu-west-2.amazonaws.com HTTPS
AWS GovCloud (US-West) us-gov-west-1 connect.us-gov-west-1.amazonaws.com HTTPS

Agent workspace and step-by-step guides

  • US East (N. Virginia)

  • US West (Oregon)

  • Africa (Cape Town)

  • Asia Pacific (Seoul)

  • Asia Pacific (Singapore)

  • Asia Pacific (Sydney)

  • Asia Pacific (Tokyo)

  • Canada (Central)

  • Europe (Frankfurt)

  • Europe (London)

  • AWS GovCloud (US-West)

Agent workspace third-party applications

  • US East (N. Virginia)

  • US West (Oregon)

  • Africa (Cape Town)

  • Asia Pacific (Seoul)

  • Asia Pacific (Singapore)

  • Asia Pacific (Sydney)

  • Asia Pacific (Tokyo)

  • Canada (Central)

  • Europe (Frankfurt)

  • Europe (London)

Amazon Q in Connect

  • US East (N. Virginia)

  • US West (Oregon)

  • Asia Pacific (Seoul)

  • Asia Pacific (Singapore)

  • Asia Pacific (Sydney)

  • Asia Pacific (Tokyo)

  • Canada (Central)

  • Europe (Frankfurt)

  • Europe (London)

Analytics data lake

  • US East (N. Virginia)

  • US West (Oregon)

  • Africa (Cape Town)

  • Asia Pacific (Seoul)

  • Asia Pacific (Singapore)

  • Asia Pacific (Sydney)

  • Asia Pacific (Tokyo)

  • Canada (Central)

  • Europe (Frankfurt)

  • Europe (London)

  • AWS GovCloud (US-West)

AppIntegrations availability by Region

Region Name Region Endpoint Protocol
US East (N. Virginia) us-east-1

app-integrations.us-east-1.amazonaws.com

app-integrations-fips.us-east-1.amazonaws.com

HTTPS

HTTPS

US West (Oregon) us-west-2

app-integrations.us-west-2.amazonaws.com

app-integrations-fips.us-west-2.amazonaws.com

HTTPS

HTTPS

Africa (Cape Town) af-south-1 app-integrations.af-south-1.amazonaws.com HTTPS
Asia Pacific (Seoul) ap-northeast-2 app-integrations.ap-northeast-2.amazonaws.com HTTPS
Asia Pacific (Singapore) ap-southeast-1 app-integrations.ap-southeast-1.amazonaws.com HTTPS
Asia Pacific (Sydney) ap-southeast-2 app-integrations.ap-southeast-2.amazonaws.com HTTPS
Asia Pacific (Tokyo) ap-northeast-1 app-integrations.ap-northeast-1.amazonaws.com HTTPS
Canada (Central) ca-central-1

app-integrations.ca-central-1.amazonaws.com

app-integrations-fips.ca-central-1.amazonaws.com

HTTPS

HTTPS

Europe (Frankfurt) eu-central-1 app-integrations.eu-central-1.amazonaws.com HTTPS
Europe (London) eu-west-2 app-integrations.eu-west-2.amazonaws.com HTTPS

Cases availability by Region

Region Name Region Endpoint Protocol
US East (N. Virginia) us-east-1

cases.us-east-1.amazonaws.com

cases-fips.us-east-1.amazonaws.com

HTTPS

HTTPS

US West (Oregon) us-west-2

cases.us-west-2.amazonaws.com

cases-fips.us-west-2.amazonaws.com

HTTPS

HTTPS

Asia Pacific (Seoul) ap-northeast-2 cases.ap-northeast-2.amazonaws.com HTTPS
Asia Pacific (Singapore) ap-southeast-1 cases.ap-southeast-1.amazonaws.com HTTPS
Asia Pacific (Sydney) ap-southeast-2 cases.ap-southeast-2.amazonaws.com HTTPS
Asia Pacific (Tokyo) ap-northeast-1 cases.ap-northeast-1.amazonaws.com HTTPS
Canada (Central) ca-central-1 cases.ca-central-1.amazonaws.com HTTPS
Europe (Frankfurt) eu-central-1 cases.eu-central-1.amazonaws.com HTTPS
Europe (London) eu-west-2 cases.eu-west-2.amazonaws.com HTTPS

Chat messaging: SMS subtype

  • US East (N. Virginia)

  • US West (Oregon)

  • Asia Pacific (Seoul)

  • Asia Pacific (Singapore)

  • Asia Pacific (Sydney)

  • Asia Pacific (Tokyo)

  • Canada (Central)

  • Europe (Frankfurt)

  • Europe (London)

Communications widget

  • US East (N. Virginia)

  • US West (Oregon)

  • Asia Pacific (Seoul)

  • Asia Pacific (Singapore)

  • Asia Pacific (Sydney)

  • Asia Pacific (Tokyo)

  • Canada (Central)

  • Europe (Frankfurt)

  • Europe (London)

Contact Lens availability by Region

Region Name Region Endpoint Protocol

US East (N. Virginia)

us-east-1

contact-lens.us-east-1.amazonaws.com

HTTPS

US West (Oregon)

us-west-2

contact-lens.us-west-2.amazonaws.com

HTTPS

Asia Pacific (Seoul)

ap-northeast-2

contact-lens.ap-northeast-2.amazonaws.com

HTTPS

Asia Pacific (Singapore)

ap-southeast-1

contact-lens.ap-southeast-1.amazonaws.com

HTTPS

Asia Pacific (Sydney)

ap-southeast-2

contact-lens.ap-southeast-2.amazonaws.com

HTTPS

Asia Pacific (Tokyo)

ap-northeast-1

contact-lens.ap-northeast-1.amazonaws.com

HTTPS

Canada (Central)

ca-central-1

contact-lens.ca-central-1.amazonaws.com

HTTPS

Europe (Frankfurt)

eu-central-1

contact-lens.eu-central-1.amazonaws.com

HTTPS

Europe (London)

eu-west-2

contact-lens.eu-west-2.amazonaws.com

HTTPS

Contact Lens features by Region

Region Name Generative AI-powered contact categorization Generative AI-powered post-contact summaries Post-call analytics Post-chat analytics Real-time call analytics Performance evaluations Generative AI-powered performance evaluations Screen recording Theme detection
US East (N. Virginia) Yes Yes Yes Yes Yes Yes Yes Yes Yes
US West (Oregon) Yes Yes Yes Yes Yes Yes Yes Yes Yes
Africa (Cape Town) - - Yes Yes - Yes - Yes -
Asia Pacific (Seoul) Yes Yes Yes Yes Yes Yes - Yes Yes
Asia Pacific (Singapore) - Yes Yes Yes Yes Yes Yes Yes Yes
Asia Pacific (Sydney) Yes Yes Yes Yes Yes Yes Yes Yes Yes
Asia Pacific (Tokyo) Yes Yes Yes Yes Yes Yes Yes Yes Yes
Canada (Central) Yes Yes Yes Yes Yes Yes Yes Yes Yes
Europe (Frankfurt) Yes Yes Yes Yes Yes Yes Yes Yes Yes
Europe (London) Yes Yes Yes Yes Yes Yes Yes Yes Yes
AWS GovCloud (US-West) - - - - - - - Yes -

Contact Lens integration with on-premise systems

  • US East (N. Virginia)

  • US West (Oregon)

Customer authentication availability by Region

  • US East (N. Virginia)

  • US West (Oregon)

  • Africa (Cape Town)

  • Asia Pacific (Seoul)

  • Asia Pacific (Singapore)

  • Asia Pacific (Sydney)

  • Asia Pacific (Tokyo)

  • Canada (Central)

  • Europe (Ireland)

  • Europe (London)

Customer Profiles availability by Region

Region Name Region Endpoint Protocol
US East (N. Virginia) us-east-1

profile.us-east-1.amazonaws.com

profile-fips.us-east-1.amazonaws.com

HTTPS

HTTPS

US West (Oregon) us-west-2

profile.us-west-2.amazonaws.com

profile-fips.us-west-2.amazonaws.com

HTTPS

HTTPS

Africa (Cape Town) af-south-1 profile.af-south-1.amazonaws.com HTTPS
Asia Pacific (Seoul) ap-northeast-2 profile.ap-northeast-2.amazonaws.com HTTPS
Asia Pacific (Singapore) ap-southeast-1 profile.ap-southeast-1.amazonaws.com HTTPS
Asia Pacific (Sydney) ap-southeast-2 profile.ap-southeast-2.amazonaws.com HTTPS
Asia Pacific (Tokyo) ap-northeast-1 profile.ap-northeast-1.amazonaws.com HTTPS
Canada (Central) ca-central-1

profile.ca-central-1.amazonaws.com

profile-fips.ca-central-1.amazonaws.com

HTTPS

HTTPS

Europe (Frankfurt) eu-central-1 profile.eu-central-1.amazonaws.com HTTPS
Europe (London) eu-west-2 profile.eu-west-2.amazonaws.com HTTPS

Customer Profiles calculated attributes API availability by Region

The calculated attributes API is available in the following AWS Regions:

  • US East (N. Virginia)

  • US West (Oregon)

  • Africa (Cape Town)

  • Asia Pacific (Singapore)

  • Asia Pacific (Sydney)

  • Asia Pacific (Tokyo)

  • Asia Pacific (Seoul)

  • Canada (Central)

  • Europe (Frankfurt)

  • Europe (London)

External voice transfer

  • US East (N. Virginia)

  • US West (Oregon)

Forecasting, capacity planning, and scheduling

  • US East (N. Virginia)

  • US West (Oregon)

  • Canada (Central)

  • Asia Pacific (Sydney)

  • Europe (London)

  • Asia Pacific (Singapore)

  • Europe (Frankfurt)

  • Asia Pacific (Tokyo)

  • Asia Pacific (Seoul)

Global Resiliency availability by Region

  • US East (N. Virginia)

  • US West (Oregon)

  • Europe (Frankfurt)

  • Europe (London)

In-app, web, and video calling capabilities

  • US East (N. Virginia)

  • US West (Oregon)

  • Africa (Cape Town)

  • Asia Pacific (Seoul)

  • Asia Pacific (Singapore)

  • Asia Pacific (Sydney)

  • Asia Pacific (Tokyo)

  • Canada (Central)

  • Europe (Frankfurt)

  • Europe (London)

Live media streaming

  • US East (N. Virginia)

  • US West (Oregon)

  • Asia Pacific (Seoul)

  • Asia Pacific (Singapore)

  • Asia Pacific (Sydney)

  • Asia Pacific (Tokyo)

  • Canada (Central)

  • Europe (Frankfurt)

  • Europe (London)

Outbound campaigns

  • US East (N. Virginia)

  • US West (Oregon)

  • Africa (Cape Town)

  • Asia Pacific (Sydney)

  • Canada (Central)

  • Europe (Frankfurt)

  • Europe (London)

The phone numbers that outbound campaigns can call are based on the AWS Region where your Amazon Connect instance is created.

  • From instances created in US East (N. Virginia) or US West (Oregon) you can call all phone numbers based in the US, Mexico, and Brazil.

  • From instances created in Canada (Central) you can call all phone numbers based in Canada.

  • From instances created in Asia Pacific (Sydney) you can call phone numbers based in Australia and New Zealand. There are a few specific restrictions explained in Make predictive and progressive calls using Amazon Connect outbound campaigns).

  • From instances created in Europe (Frankfurt) or Europe (London) you can call all phone numbers based in the Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Portugal, Spain, and UK.

  • From instances created in Africa (Cape Town) you can call all phone numbers that are based in South Africa.

  • No other combinations are supported. For example, you can't make campaign calls from Europe (London) to US phone numbers, or from Europe (Frankfurt) to New Zealand phone numbers.

Tasks

  • US East (N. Virginia)

  • US West (Oregon)

  • Africa (Cape Town)

  • Asia Pacific (Seoul)

  • Asia Pacific (Singapore)

  • Asia Pacific (Sydney)

  • Asia Pacific (Tokyo)

  • Canada (Central)

  • Europe (Frankfurt)

  • Europe (London)

  • AWS GovCloud (US-West)

Voice ID availability by Region

Region Name Region Endpoint Protocol
US East (N. Virginia) us-east-1

voiceid.us-east-1.amazonaws.com

voiceid-fips.us-east-1.amazonaws.com

HTTPS

HTTPS

US West (Oregon) us-west-2

voiceid.us-west-2.amazonaws.com

voiceid-fips.us-west-2.amazonaws.com

HTTPS

HTTPS

Asia Pacific (Singapore) ap-southeast-1 voiceid.ap-southeast-1.amazonaws.com HTTPS
Asia Pacific (Sydney) ap-southeast-2 voiceid.ap-southeast-2.amazonaws.com HTTPS
Asia Pacific (Tokyo) ap-northeast-1 voiceid.ap-northeast-1.amazonaws.com HTTPS
Canada (Central) ca-central-1

voiceid.ca-central-1.amazonaws.com

voiceid-fips.ca-central-1.amazonaws.com

HTTPS

HTTPS

Europe (Frankfurt) eu-central-1 voiceid.eu-central-1.amazonaws.com HTTPS
Europe (London) eu-west-2 voiceid.eu-west-2.amazonaws.com HTTPS
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