Availability of Amazon Connect features by Region

This topic lists the AWS Regions where Amazon Connect features are available.

Amazon Connect availability by Region

Region Name	Region	Endpoint	Protocol
US East (N. Virginia)	us-east-1	connect.us-east-1.amazonaws.com connect-fips.us-east-1.amazonaws.com	HTTPS HTTPS
US West (Oregon)	us-west-2	connect.us-west-2.amazonaws.com connect-fips.us-west-2.amazonaws.com	HTTPS HTTPS
Africa (Cape Town)	af-south-1	connect.af-south-1.amazonaws.com	HTTPS
Asia Pacific (Seoul)	ap-northeast-2	connect.ap-northeast-2.amazonaws.com	HTTPS
Asia Pacific (Singapore)	ap-southeast-1	connect.ap-southeast-1.amazonaws.com	HTTPS
Asia Pacific (Sydney)	ap-southeast-2	connect.ap-southeast-2.amazonaws.com	HTTPS
Asia Pacific (Tokyo)	ap-northeast-1	connect.ap-northeast-1.amazonaws.com	HTTPS
Canada (Central)	ca-central-1	connect.ca-central-1.amazonaws.com connect-fips.ca-central-1.amazonaws.com	HTTPS HTTPS
Europe (Frankfurt)	eu-central-1	connect.eu-central-1.amazonaws.com	HTTPS
Europe (London)	eu-west-2	connect.eu-west-2.amazonaws.com	HTTPS
AWS GovCloud (US-West)	us-gov-west-1	connect.us-gov-west-1.amazonaws.com	HTTPS

Agent workspace and step-by-step guides

• US East (N. Virginia)

• US West (Oregon)

• Africa (Cape Town)

• Asia Pacific (Seoul)

• Asia Pacific (Singapore)

• Asia Pacific (Sydney)

• Asia Pacific (Tokyo)

• Canada (Central)

• Europe (Frankfurt)

• Europe (London)

• AWS GovCloud (US-West)

Agent workspace third-party applications

• US East (N. Virginia)

• US West (Oregon)

• Africa (Cape Town)

• Asia Pacific (Seoul)

• Asia Pacific (Singapore)

• Asia Pacific (Sydney)

• Asia Pacific (Tokyo)

• Canada (Central)

• Europe (Frankfurt)

• Europe (London)

Amazon Q in Connect

• US East (N. Virginia)

• US West (Oregon)

• Asia Pacific (Seoul)

• Asia Pacific (Singapore)

• Asia Pacific (Sydney)

• Asia Pacific (Tokyo)

• Canada (Central)

• Europe (Frankfurt)

• Europe (London)

Analytics data lake

• US East (N. Virginia)

• US West (Oregon)

• Africa (Cape Town)

• Asia Pacific (Seoul)

• Asia Pacific (Singapore)

• Asia Pacific (Sydney)

• Asia Pacific (Tokyo)

• Canada (Central)

• Europe (Frankfurt)

• Europe (London)

• AWS GovCloud (US-West)

AppIntegrations availability by Region

Region Name	Region	Endpoint	Protocol
US East (N. Virginia)	us-east-1	app-integrations.us-east-1.amazonaws.com app-integrations-fips.us-east-1.amazonaws.com	HTTPS HTTPS
US West (Oregon)	us-west-2	app-integrations.us-west-2.amazonaws.com app-integrations-fips.us-west-2.amazonaws.com	HTTPS HTTPS
Africa (Cape Town)	af-south-1	app-integrations.af-south-1.amazonaws.com	HTTPS
Asia Pacific (Seoul)	ap-northeast-2	app-integrations.ap-northeast-2.amazonaws.com	HTTPS
Asia Pacific (Singapore)	ap-southeast-1	app-integrations.ap-southeast-1.amazonaws.com	HTTPS
Asia Pacific (Sydney)	ap-southeast-2	app-integrations.ap-southeast-2.amazonaws.com	HTTPS
Asia Pacific (Tokyo)	ap-northeast-1	app-integrations.ap-northeast-1.amazonaws.com	HTTPS
Canada (Central)	ca-central-1	app-integrations.ca-central-1.amazonaws.com app-integrations-fips.ca-central-1.amazonaws.com	HTTPS HTTPS
Europe (Frankfurt)	eu-central-1	app-integrations.eu-central-1.amazonaws.com	HTTPS
Europe (London)	eu-west-2	app-integrations.eu-west-2.amazonaws.com	HTTPS

Cases availability by Region

Region Name	Region	Endpoint	Protocol
US East (N. Virginia)	us-east-1	cases.us-east-1.amazonaws.com cases-fips.us-east-1.amazonaws.com	HTTPS HTTPS
US West (Oregon)	us-west-2	cases.us-west-2.amazonaws.com cases-fips.us-west-2.amazonaws.com	HTTPS HTTPS
Asia Pacific (Seoul)	ap-northeast-2	cases.ap-northeast-2.amazonaws.com	HTTPS
Asia Pacific (Singapore)	ap-southeast-1	cases.ap-southeast-1.amazonaws.com	HTTPS
Asia Pacific (Sydney)	ap-southeast-2	cases.ap-southeast-2.amazonaws.com	HTTPS
Asia Pacific (Tokyo)	ap-northeast-1	cases.ap-northeast-1.amazonaws.com	HTTPS
Canada (Central)	ca-central-1	cases.ca-central-1.amazonaws.com	HTTPS
Europe (Frankfurt)	eu-central-1	cases.eu-central-1.amazonaws.com	HTTPS
Europe (London)	eu-west-2	cases.eu-west-2.amazonaws.com	HTTPS

Chat messaging: SMS subtype

• US East (N. Virginia)

• US West (Oregon)

• Asia Pacific (Seoul)

• Asia Pacific (Singapore)

• Asia Pacific (Sydney)

• Asia Pacific (Tokyo)

• Canada (Central)

• Europe (Frankfurt)

• Europe (London)

Communications widget

• US East (N. Virginia)

• US West (Oregon)

• Asia Pacific (Seoul)

• Asia Pacific (Singapore)

• Asia Pacific (Sydney)

• Asia Pacific (Tokyo)

• Canada (Central)

• Europe (Frankfurt)

• Europe (London)

Contact Lens availability by Region

Region Name	Region	Endpoint	Protocol
US East (N. Virginia)	us-east-1	contact-lens.us-east-1.amazonaws.com	HTTPS
US West (Oregon)	us-west-2	contact-lens.us-west-2.amazonaws.com	HTTPS
Asia Pacific (Seoul)	ap-northeast-2	contact-lens.ap-northeast-2.amazonaws.com	HTTPS
Asia Pacific (Singapore)	ap-southeast-1	contact-lens.ap-southeast-1.amazonaws.com	HTTPS
Asia Pacific (Sydney)	ap-southeast-2	contact-lens.ap-southeast-2.amazonaws.com	HTTPS
Asia Pacific (Tokyo)	ap-northeast-1	contact-lens.ap-northeast-1.amazonaws.com	HTTPS
Canada (Central)	ca-central-1	contact-lens.ca-central-1.amazonaws.com	HTTPS
Europe (Frankfurt)	eu-central-1	contact-lens.eu-central-1.amazonaws.com	HTTPS
Europe (London)	eu-west-2	contact-lens.eu-west-2.amazonaws.com	HTTPS

Contact Lens features by Region

Region Name	Generative AI-powered contact categorization	Generative AI-powered post-contact summaries	Post-call analytics	Post-chat analytics	Real-time call analytics	Performance evaluations	Generative AI-powered performance evaluations	Screen recording	Theme detection
US East (N. Virginia)	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
US West (Oregon)	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Africa (Cape Town)	-	-	Yes	Yes	-	Yes	-	Yes	-
Asia Pacific (Seoul)	Yes	Yes	Yes	Yes	Yes	Yes	-	Yes	Yes
Asia Pacific (Singapore)	-	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Asia Pacific (Sydney)	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Asia Pacific (Tokyo)	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Canada (Central)	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Europe (Frankfurt)	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Europe (London)	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
AWS GovCloud (US-West)	-	-	-	-	-	-	-	Yes	-

Contact Lens integration with on-premise systems

• US East (N. Virginia)

• US West (Oregon)

Customer authentication availability by Region

• US East (N. Virginia)

• US West (Oregon)

• Africa (Cape Town)

• Asia Pacific (Seoul)

• Asia Pacific (Singapore)

• Asia Pacific (Sydney)

• Asia Pacific (Tokyo)

• Canada (Central)

• Europe (Ireland)

• Europe (London)

Customer Profiles availability by Region

Region Name	Region	Endpoint	Protocol
US East (N. Virginia)	us-east-1	profile.us-east-1.amazonaws.com profile-fips.us-east-1.amazonaws.com	HTTPS HTTPS
US West (Oregon)	us-west-2	profile.us-west-2.amazonaws.com profile-fips.us-west-2.amazonaws.com	HTTPS HTTPS
Africa (Cape Town)	af-south-1	profile.af-south-1.amazonaws.com	HTTPS
Asia Pacific (Seoul)	ap-northeast-2	profile.ap-northeast-2.amazonaws.com	HTTPS
Asia Pacific (Singapore)	ap-southeast-1	profile.ap-southeast-1.amazonaws.com	HTTPS
Asia Pacific (Sydney)	ap-southeast-2	profile.ap-southeast-2.amazonaws.com	HTTPS
Asia Pacific (Tokyo)	ap-northeast-1	profile.ap-northeast-1.amazonaws.com	HTTPS
Canada (Central)	ca-central-1	profile.ca-central-1.amazonaws.com profile-fips.ca-central-1.amazonaws.com	HTTPS HTTPS
Europe (Frankfurt)	eu-central-1	profile.eu-central-1.amazonaws.com	HTTPS
Europe (London)	eu-west-2	profile.eu-west-2.amazonaws.com	HTTPS

Customer Profiles calculated attributes API availability by Region

The calculated attributes API is available in the following AWS Regions:

• US East (N. Virginia)

• US West (Oregon)

• Africa (Cape Town)

• Asia Pacific (Singapore)

• Asia Pacific (Sydney)

• Asia Pacific (Tokyo)

• Asia Pacific (Seoul)

• Canada (Central)

• Europe (Frankfurt)

• Europe (London)

External voice transfer

• US East (N. Virginia)

• US West (Oregon)

Forecasting, capacity planning, and scheduling

• US East (N. Virginia)

• US West (Oregon)

• Canada (Central)

• Asia Pacific (Sydney)

• Europe (London)

• Asia Pacific (Singapore)

• Europe (Frankfurt)

• Asia Pacific (Tokyo)

• Asia Pacific (Seoul)

Global Resiliency availability by Region

• US East (N. Virginia)

• US West (Oregon)

• Europe (Frankfurt)

• Europe (London)

In-app, web, and video calling capabilities

• US East (N. Virginia)

• US West (Oregon)

• Africa (Cape Town)

• Asia Pacific (Seoul)

• Asia Pacific (Singapore)

• Asia Pacific (Sydney)

• Asia Pacific (Tokyo)

• Canada (Central)

• Europe (Frankfurt)

• Europe (London)

Live media streaming

• US East (N. Virginia)

• US West (Oregon)

• Asia Pacific (Seoul)

• Asia Pacific (Singapore)

• Asia Pacific (Sydney)

• Asia Pacific (Tokyo)

• Canada (Central)

• Europe (Frankfurt)

• Europe (London)

Outbound campaigns

• US East (N. Virginia)

• US West (Oregon)

• Africa (Cape Town)

• Asia Pacific (Sydney)

• Canada (Central)

• Europe (Frankfurt)

• Europe (London)

The phone numbers that outbound campaigns can call are based on the AWS Region where your Amazon Connect instance is created.

• From instances created in US East (N. Virginia) or US West (Oregon) you can call all phone numbers based in the US, Mexico, and Brazil.

• From instances created in Canada (Central) you can call all phone numbers based in Canada.

• From instances created in Asia Pacific (Sydney) you can call phone numbers based in Australia and New Zealand. There are a few specific restrictions explained in Make predictive and progressive calls using Amazon Connect outbound campaigns).

• From instances created in Europe (Frankfurt) or Europe (London) you can call all phone numbers based in the Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Portugal, Spain, and UK.

• From instances created in Africa (Cape Town) you can call all phone numbers that are based in South Africa.

• No other combinations are supported. For example, you can't make campaign calls from Europe (London) to US phone numbers, or from Europe (Frankfurt) to New Zealand phone numbers.

Tasks

• US East (N. Virginia)

• US West (Oregon)

• Africa (Cape Town)

• Asia Pacific (Seoul)

• Asia Pacific (Singapore)

• Asia Pacific (Sydney)

• Asia Pacific (Tokyo)

• Canada (Central)

• Europe (Frankfurt)

• Europe (London)

• AWS GovCloud (US-West)

Voice ID availability by Region

Region Name	Region	Endpoint	Protocol
US East (N. Virginia)	us-east-1	voiceid.us-east-1.amazonaws.com voiceid-fips.us-east-1.amazonaws.com	HTTPS HTTPS
US West (Oregon)	us-west-2	voiceid.us-west-2.amazonaws.com voiceid-fips.us-west-2.amazonaws.com	HTTPS HTTPS
Asia Pacific (Singapore)	ap-southeast-1	voiceid.ap-southeast-1.amazonaws.com	HTTPS
Asia Pacific (Sydney)	ap-southeast-2	voiceid.ap-southeast-2.amazonaws.com	HTTPS
Asia Pacific (Tokyo)	ap-northeast-1	voiceid.ap-northeast-1.amazonaws.com	HTTPS
Canada (Central)	ca-central-1	voiceid.ca-central-1.amazonaws.com voiceid-fips.ca-central-1.amazonaws.com	HTTPS HTTPS
Europe (Frankfurt)	eu-central-1	voiceid.eu-central-1.amazonaws.com	HTTPS
Europe (London)	eu-west-2	voiceid.eu-west-2.amazonaws.com	HTTPS