Release a phone number - Amazon Connect

Release a phone number

If you want a different phone number, or have extra you aren't using you can release them back to inventory.

You cannot claim the same phone number after releasing it.

Tip

If you want to "close" your Amazon Connect account, do these steps for all of your phone numbers. This will ensure you aren't billed if people erroneously call numbers that you've claimed, and trigger your contact flows. You may also want to delete your instances.

To release a phone number

  1. Log in to your contact center using your access URL (https://instance name.awsapps.com/connect/login). To find the name of your instance, see Find your Amazon Connect instance ID/ARN.

  2. Choose Routing, Phone numbers.

  3. Choose the phone number you want to release, and then choose Release.

If the phone number is associated with a contact flow, that flow will be deactivated until another number is associated with it.

When customers call the phone number you've released, they'll get a message that it's not a working phone number.