Search for and view evaluations in Amazon Connect

Users can search for evaluated contacts and view evaluations side-by-side alongside audio or screen recordings, conversation transcripts, summaries and insights.

Searching for evaluated contacts

1. Log in to Amazon Connect with a user account that has permissions to search for and view contacts and either the Evaluation forms - perform evaluations or Evaluation forms – view my received evaluations permission.

2. In Amazon Connect choose Analytics and optimization, Contact search.

3. Use the filters on the page to narrow your search. For the date selection, you can search for up to 8 weeks of contacts at a time. You can review contacts and associated evaluations from up to 2 years ago.

   

4. Click on the contact ID in the search results to open a contact and review associated evaluations.

View evaluations on the contact details page

1. Click on Evaluations on the top right of the page.

2. If the contact has received an evaluation it will show under Completed.

3. Click on the evaluation to review the completed evaluation.