Search for recordings by contact ID - Amazon Connect

Search for recordings by contact ID

To find a recording of a specific contact, you only need the contact ID. You don't need to know the date range, agent, or any other information about the contact.

Tip

We recommend using the contact ID to search for recordings.

Even though many call recordings for specific contact IDs may be named with the contact ID prefix itself (for example, 123456-aaaa-bbbb-3223-2323234.wav), there is no guarantee that the contact IDs and name of the contact recording file always match. By using Contact ID for your search on the Contact search page, you can find the correct recording by referring the audio file on the contact's record.

  1. Log in to Amazon Connect with a user account that has permissions to access recordings.

  2. In Amazon Connect choose Metrics and quality, Contact search.

  3. In the Contact ID, enter the contact ID, and then choose Search.

  4. Conversations that were recorded have icons in the Recording/Transcript column. If you don't have the appropriate permissions, you won't see these icons.

To learn more about searching, see Search for contacts.