Security profile permissions for outbound communications in Amazon Connect - Amazon Connect

Security profile permissions for outbound communications in Amazon Connect

To enable agents to make outbound calls, assign Make outbound calls permissions to the agent's security profile as shown in the following image:

The CCP security profile permissions page, the make outbound calls permission.

To enable call center managers to create outbound campaigns, assign the following permissions to their security profile:

  • Routing, Queues, View permission

  • Outbound campaigns, Campaigns, View permission

  • Channels and Flows, Flows, View permission

For information about how to add more permissions to an existing security profile, see Update security profiles in Amazon Connect.

By default, the Admin security profile already has permissions to perform all activities.