How Amazon Connect works with IAM - Amazon Connect

How Amazon Connect works with IAM

Before you use IAM to manage access to Amazon Connect, you should understand what IAM features are available to use with Amazon Connect. To get a high-level view of how Amazon Connect and other AWS services work with IAM, see AWS Services That Work with IAM in the IAM User Guide.

Amazon Connect identity-based policies

With IAM identity-based policies, you can specify allowed or denied actions and resources as well as the conditions under which actions are allowed or denied. Amazon Connect supports specific actions, resources, and condition keys. To learn about all of the elements that you use in a JSON policy, see IAM JSON Policy Elements Reference in the IAM User Guide.


The Action element of an IAM identity-based policy describes the specific action or actions that will be allowed or denied by the policy. Policy actions usually have the same name as the associated AWS API operation. The action is used in a policy to grant permissions to perform the associated operation.

Policy actions in Amazon Connect use the following prefix before the action: connect:. Policy statements must include either an Action or NotAction element. Amazon Connect defines its own set of actions that describe tasks that you can perform with this service.

To specify multiple actions in a single statement, separate them with commas as follows:

"Action": [ "connect:action1", "connect:action2"

You can specify multiple actions using wildcards (*). For example, to specify all actions that begin with the word Describe, include the following action:

"Action": "connect:Describe*"

To see a list of Amazon Connect actions, Actions, Resources, and Condition Keys for Amazon Connect in the IAM User Guide.


Amazon Connect supports resource-level permissions (specifying a resource ARN in an IAM policy). Following is a list of Amazon Connect resources:

  • Instance

  • Contact

  • User

  • Routing profile

  • Security profile

  • Hierarchy group

  • Queue

  • Contact flow

  • Hours of operation

  • Phone number

The Resource element specifies the object or objects to which the action applies. Statements must include either a Resource or a NotResource element. You specify a resource using an ARN or using the wildcard (*) to indicate that the statement applies to all resources.

The Amazon Connect instance resource has the following ARN:


For more information about the format of ARNs, see Amazon Resource Names (ARNs) and AWS Service Namespaces.

For example, to specify the i-1234567890abcdef0 instance in your statement, use the following ARN:

"Resource": "arn:aws:connect:us-east-1:123456789012:instance/i-1234567890abcdef0"

To specify all instances that belong to a specific account, use the wildcard (*):

"Resource": "arn:aws:connect:us-east-1:123456789012:instance/*"

Some Amazon Connect actions, such as those for creating resources, cannot be performed on a specific resource. In those cases, you must use the wildcard (*).

"Resource": "*"

Many Amazon Connect; API actions involve multiple resources. For example,

To specify multiple resources in a single statement, separate the ARNs with commas.

"Resource": [ "resource1", "resource2"

To see a list of Amazon Connect resource types and their ARNs, see Actions, Resources, and Condition Keys for Amazon Connect in the IAM User Guide. The same article explains with which actions you can specify the ARN of each resource.

Condition keys

The Condition element (or Condition block) lets you specify conditions in which a statement is in effect. The Condition element is optional. You can build conditional expressions that use condition operators, such as equals or less than, to match the condition in the policy with values in the request.

If you specify multiple Condition elements in a statement, or multiple keys in a single Condition element, AWS evaluates them using a logical AND operation. If you specify multiple values for a single condition key, AWS evaluates the condition using a logical OR operation. All of the conditions must be met before the statement's permissions are granted.

You can also use placeholder variables when you specify conditions. For example, you can grant an IAM user permission to access a resource only if it is tagged with their IAM user name. For more information, see IAM Policy Elements: Variables and Tags in the IAM User Guide.

Amazon Connect defines its own set of condition keys and also supports using some global condition keys. To see all AWS global condition keys, see AWS Global Condition Context Keys in the IAM User Guide.

Provide customers with details about the service-specific condition keys they can use in your service. Include either a list or table of those keys here

All Amazon EC2 actions support the aws:RequestedRegion and ec2:Region condition keys. For more information, see Example: Restricting Access to a Specific Region.

To see a list of Amazon Connect condition keys, see Actions, Resources, and Condition Keys for Amazon Connect in the IAM User Guide.


To view examples of Amazon Connect identity-based policies, see Amazon Connect identity-based policy examples.

Authorization based on Amazon Connect tags

You can attach tags to Amazon Connect resources or pass tags in a request to Amazon Connect. To control access based on tags, you provide tag information in the condition element of a policy using the connect:ResourceTag/key-name, aws:RequestTag/key-name, or aws:TagKeys condition keys.

To view an example identity-based policy for limiting access to a resource based on the tags on that resource, see Describe and update Amazon Connect users based on tags.

Amazon Connect IAM roles

An IAM role is an entity within your AWS account that has specific permissions.

Using temporary credentials with Amazon Connect

You can use temporary credentials to sign in with federation, assume an IAM role, or to assume a cross-account role. You obtain temporary security credentials by calling AWS STS API operations such as AssumeRole or GetFederationToken.

Amazon Connect supports using temporary credentials.

Service-linked roles

Service-linked roles allow AWS services to access resources in other services to complete an action on your behalf. Service-linked roles appear in your IAM account and are owned by the service. An IAM administrator can view but not edit the permissions for service-linked roles.

Amazon Connect supports service-linked roles. For details about creating or managing Amazon Connect service-linked roles, see Use Service-Linked Roles for Amazon Connect.

Choosing an IAM role in Amazon Connect

When you create a resource in Amazon Connect, you must choose a role to allow Amazon Connect to access Amazon EC2 on your behalf. If you have previously created a service role or service-linked role, then Amazon Connect provides you with a list of roles to choose from. It's important to choose a role that allows access to start and stop Amazon EC2 instances.