Contact block: Set hold flow - Amazon Connect

Contact block: Set hold flow


  • Links from one contact flow type to another.

  • Specifies the flow to invoke when a customer or agent is put on hold.

    If this block is triggered during a chat conversation, the contact is routed down the Error branch.

Contact flow types

You can use this block in the following contact flow types:

  • Inbound contact flow

  • Customer Queue flow

  • Outbound whisper flow

  • Transfer to Agent flow

  • Transfer to Queue flow


For information about using attributes, see Use Amazon Connect contact attributes.

Configured block

When this block is configured, it looks similar to the following image: