Contact Block: Set Hold Flow - Amazon Connect

Contact Block: Set Hold Flow

In contact flow types

You can use this block in the following contact flow types:

  • Generic Contact flow

  • Customer Queue flow

  • Outbound whisper flow

  • Transfer to Agent flow

  • Transfer to Queue flow


  • Links from one contact flow type to another.

  • Specifies the flow to invoke when a customer or agent is put on hold.

    If this block is triggered during a chat conversation, the contact is routed down the Error branch.


For information about using attributes, see Use Amazon Connect Contact Attributes.

Configured block

When this block is configured, it looks similar to the following image: