Contact block: Set hold flow - Amazon Connect

Contact block: Set hold flow

Description

  • Links from one contact flow type to another.

  • Specifies the flow to invoke when a customer or agent is put on hold.

    If this block is triggered during a chat conversation, the contact is routed down the Error branch.

Supported channels

The following table lists how this block routes a contact who is using the specified channel.

Channel Supported?

Voice

Yes

Chat

No - Error branch

Task

No - Error branch

Contact flow types

You can use this block in the following contact flow types:

  • Inbound contact flow

  • Customer Queue flow

  • Outbound whisper flow

  • Transfer to Agent flow

  • Transfer to Queue flow

Properties

For information about using attributes, see Use Amazon Connect contact attributes.

Configured block

When this block is configured, it looks similar to the following image: