Use Amazon Connect contact attributes
One way to make your customers feel cared for is to create personalized experiences for them in your contact center. For example, you can deliver one welcome message for customers who are using a phone and another for customers using chat. To do this, you need a way to store information about the contact and then make a decision based on the value.
Contents
- How contact attributes work in Amazon Connect
- List of available contact attributes in Amazon Connect and their JSONPath reference
- How to reference contact attributes in Amazon Connect
- Display contact information to the agent in the Contact Control Panel (CCP)
- Use attributes in Amazon Connect to route based on number of contacts in a queue
- Personalize a contact's experience based on how they contact your contact center
- Use Amazon Lex and attribute values
- Store a value from a Lambda functions as a contact attribute in Amazon Connect
