Set your status to "Available" in the CCP - Amazon Connect

Set your status to "Available" in the CCP

When an agent is ready to handle calls or chats, they need to set their status in the CCP to Available. This tells Amazon Connect they are ready to handle contacts.

Amazon Connect uses information in the agent's routing profile to determine which contacts to route to them.

For more information about agent statuses, see About agent status. For information about how Amazon Connect counts the Available status in the real-time metrics report, see Available.