Prevent PII from appearing in a contact record transcript using Amazon Connect Contact Lens

By default, any information passed through a guide is included in the contact record transcript. To prevent PII from appearing in your contact record transcript, use the Set recording and analytics behavior block in your step-by-step guide contact flow, enable Contact Lens, and enable the redaction of sensitive date.

For full details on how to enable PII redaction, see Enable redaction of sensitive data.