Contact block: Stop media streaming
Description
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Stops capturing customer audio after it is started with a Start media streaming block.
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You must use a Stop media streaming block to stop media streaming.
Contact flow types
You can use this block in the following contact flow types:
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Inbound contact flow
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Customer Queue flow
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Customer Whisper flow
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Outbound Whisper flow
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Agent Whisper flow
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Transfer to Agent flow
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Transfer to Queue flow
Properties
This block doesn't have any properties.
Configuration tips
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You must enable live media streaming in your instance to successfully capture customer audio. For instructions, see Capture customer audio: live media streaming.
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Customer audio is captured until a Stop media streaming block is invoked, even if the contact is passed to another contact flow.
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If this block is triggered during a chat conversation, the contact is routed down the Error branch.
Configured block
When this block is configured, it looks similar to the following image:

Sample flows
Example contact flow for testing live media streaming