Contact block: Stop media streaming

Contact flow types

You can use this block in the following contact flow types:

• Inbound contact flow

• Customer Queue flow

• Customer Whisper flow

• Outbound Whisper flow

• Agent Whisper flow

• Transfer to Agent flow

• Transfer to Queue flow

Description

• Stops capturing customer audio after it is started with a Start media streaming block.

• You must use a Stop media streaming block to stop media streaming.

Properties

This block doesn't have any properties.

Configuration tips

• You must enable live media streaming in your instance to successfully capture customer audio. For instructions, see Capture customer audio: live media streaming.

• Customer audio is captured until a Stop media streaming block is invoked, even if the contact is passed to another contact flow.

• If this block is triggered during a chat conversation, the contact is routed down the Error branch.

Configured block

When this block is configured, it looks similar to the following image:

Sample flows

Example contact flow for testing live media streaming